TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from worked well been using for many years, happy as always, just disappointed in the price to file all
Date published: 2023-04-19
Rated 2 out of 5 by from OK, Inaccurate Description Fine, but aggressively push higher cost plans, and did not specify that they would share my SS number with another company prior to my paying for a highest cost plan that provided identity theft protection. Had I been notified that they would have to share this information with an outside party prior to paying for the plan, I would not have purchased it. This experience will likely prevent me from using TurboTax again.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Product I have use Turbo Tax for years. It is a great product.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was easy to use and helpful! Turbo Tax was easy to use and helpful. I been using it for sometime now and very pleased with it. Would recommend it to anyone
Date published: 2023-04-19
Rated 5 out of 5 by from Incredible Service, Staff, Annual Improvements The live customer service support is unparalleled to any other business, period. Thank you so much. I'm blown away by the great people and tax expert that helped me through this on the phone.
Date published: 2023-04-19
Rated 3 out of 5 by from TurboTax Works Tax service worked, was organized, and easy to use. I just wish they didn't lobby the federal government to make taxes harder to do. They say their job is making taxes easier --- but who prevents the government from making taxes simple? Look at the money...
Date published: 2023-04-19
Rated 5 out of 5 by from Super easy to do! Easy to use plug in and go. Easy to ask questions and look up info as needed.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use Easy to use!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-19
Rated 2 out of 5 by from I always have used Turbo tax, but not now I have always used turbo tax, but after the last few years i am going to look into other options. It is still simple and easy but the prices keep going up and up and up. Then i feel like while doing your returns they add this fee and another fee and then upgrade this upgrade that. it used to be a better option for myself to use turbo tax, but yet now i think not since i talked to a friend who does this for a living told me that the fee he charges for standard tax return is actually 26 dollars cheaper than what i just paid turbo tax to do them and i did all the work, all you guys did is filed them..... next year i will be going somewhere else to file my taxes! ! ! ! !
Date published: 2023-04-19
Rated 3 out of 5 by from EXPENSIVE Unclear Explanations, but easy to use Expensive service! Explanations are unclear and Live Help is not readily available. Having to wipe all info out to change Turbo Tax Products is purely unfriendly! But overall product is expensive & fairly easy to use
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 931
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from worked well been using for many years, happy as always, just disappointed in the price to file all
Date published: 2023-04-19
Rated 2 out of 5 by from OK, Inaccurate Description Fine, but aggressively push higher cost plans, and did not specify that they would share my SS number with another company prior to my paying for a highest cost plan that provided identity theft protection. Had I been notified that they would have to share this information with an outside party prior to paying for the plan, I would not have purchased it. This experience will likely prevent me from using TurboTax again.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Product I have use Turbo Tax for years. It is a great product.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was easy to use and helpful! Turbo Tax was easy to use and helpful. I been using it for sometime now and very pleased with it. Would recommend it to anyone
Date published: 2023-04-19
Rated 5 out of 5 by from Incredible Service, Staff, Annual Improvements The live customer service support is unparalleled to any other business, period. Thank you so much. I'm blown away by the great people and tax expert that helped me through this on the phone.
Date published: 2023-04-19
Rated 3 out of 5 by from TurboTax Works Tax service worked, was organized, and easy to use. I just wish they didn't lobby the federal government to make taxes harder to do. They say their job is making taxes easier --- but who prevents the government from making taxes simple? Look at the money...
Date published: 2023-04-19
Rated 5 out of 5 by from Super easy to do! Easy to use plug in and go. Easy to ask questions and look up info as needed.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy to use Easy to use!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-19
Rated 2 out of 5 by from I always have used Turbo tax, but not now I have always used turbo tax, but after the last few years i am going to look into other options. It is still simple and easy but the prices keep going up and up and up. Then i feel like while doing your returns they add this fee and another fee and then upgrade this upgrade that. it used to be a better option for myself to use turbo tax, but yet now i think not since i talked to a friend who does this for a living told me that the fee he charges for standard tax return is actually 26 dollars cheaper than what i just paid turbo tax to do them and i did all the work, all you guys did is filed them..... next year i will be going somewhere else to file my taxes! ! ! ! !
Date published: 2023-04-19
Rated 3 out of 5 by from EXPENSIVE Unclear Explanations, but easy to use Expensive service! Explanations are unclear and Live Help is not readily available. Having to wipe all info out to change Turbo Tax Products is purely unfriendly! But overall product is expensive & fairly easy to use
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 931