TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from turbo tax helped every time i stumbled, thanks for i used live chat and she was very quick to respond and gave me all the answers i needed
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is the way to go! Fast and easy and helps in many ways . Less confusing and user friendly
Date published: 2021-05-16
Rated 5 out of 5 by from Awesome! Bought link from Costco and completed all in one day! Quick, easy and accurate!
Date published: 2021-05-16
Rated 5 out of 5 by from Love using Turbo Tax!!!! So easy and fast!!!! This should be everyone's Go-To Tax Filing Software! Just answer the questions, provide the info and everything is taken care of for you. I used to pay $175 every year for filing my returns and don't have to worry about that anymore. My tax professional is Turbo Tax!
Date published: 2021-05-16
Rated 4 out of 5 by from First time user of TurboTax The step by step guides are very useful especially for a new user. But the downloading of state tax filing is confusing and inconvenient, not sure if it's my problem or the software problem.
Date published: 2021-05-16
Rated 1 out of 5 by from Confusing, frustrating everything is an upsale. It asks questions that you have no idea how to answer, and getting support or help is just another upsale
Date published: 2021-05-16
Rated 2 out of 5 by from It has gotten to hard to figure out Still have not finished the return. Now it is will be late
Date published: 2021-05-16
Rated 5 out of 5 by from The live help is a huge bonus The live help is a huge bonus. I spoke to Ryan who called me within 30 seconds of my request. He was able to answer all questions and he was able to provide a recommendation which allows me to increase my refund.
Date published: 2021-05-16
Rated 4 out of 5 by from thanks for helping Got my taxes finished! The site was easy to navigate
Date published: 2021-05-16
Rated 4 out of 5 by from found a glitch but all is well Turbo Tax Live Experts had to help me 3 times. The first time, I was confused about entering the COVID19 IRA distribution, so the TT Live Expert helped me fill it out. The second time, I could not figure out why TT was not subtracting my expenses from my hobby income. Turbo Tax Live Expert explained that the law does not allow hobby expenses to be deducted. To get the deduction, I had to upgrade to TT Home & Business and change my hobby income to a Sole Proprietorship self-employed income. When I upgraded, all my data was transferred to the new version. Whew! The last time I called because I found a glitch in TT Home & Business desktop version. I checked the boxes in TT to pay taxes on 2 IRA distributions this year instead of spreading it out over 3 years. But when I reviewed the final pdf, the box was not checked for both IRAs (form 8915-E line 17). The Turbo Tax Live Expert showed me how to go into the IRS form and check the box. I hope no customer misses this problem and accidentally spreads their taxes over 3 years when they intended to pay all this year.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 923
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo tax helped every time i stumbled, thanks for i used live chat and she was very quick to respond and gave me all the answers i needed
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is the way to go! Fast and easy and helps in many ways . Less confusing and user friendly
Date published: 2021-05-16
Rated 5 out of 5 by from Awesome! Bought link from Costco and completed all in one day! Quick, easy and accurate!
Date published: 2021-05-16
Rated 5 out of 5 by from Love using Turbo Tax!!!! So easy and fast!!!! This should be everyone's Go-To Tax Filing Software! Just answer the questions, provide the info and everything is taken care of for you. I used to pay $175 every year for filing my returns and don't have to worry about that anymore. My tax professional is Turbo Tax!
Date published: 2021-05-16
Rated 4 out of 5 by from First time user of TurboTax The step by step guides are very useful especially for a new user. But the downloading of state tax filing is confusing and inconvenient, not sure if it's my problem or the software problem.
Date published: 2021-05-16
Rated 1 out of 5 by from Confusing, frustrating everything is an upsale. It asks questions that you have no idea how to answer, and getting support or help is just another upsale
Date published: 2021-05-16
Rated 2 out of 5 by from It has gotten to hard to figure out Still have not finished the return. Now it is will be late
Date published: 2021-05-16
Rated 5 out of 5 by from The live help is a huge bonus The live help is a huge bonus. I spoke to Ryan who called me within 30 seconds of my request. He was able to answer all questions and he was able to provide a recommendation which allows me to increase my refund.
Date published: 2021-05-16
Rated 4 out of 5 by from thanks for helping Got my taxes finished! The site was easy to navigate
Date published: 2021-05-16
Rated 4 out of 5 by from found a glitch but all is well Turbo Tax Live Experts had to help me 3 times. The first time, I was confused about entering the COVID19 IRA distribution, so the TT Live Expert helped me fill it out. The second time, I could not figure out why TT was not subtracting my expenses from my hobby income. Turbo Tax Live Expert explained that the law does not allow hobby expenses to be deducted. To get the deduction, I had to upgrade to TT Home & Business and change my hobby income to a Sole Proprietorship self-employed income. When I upgraded, all my data was transferred to the new version. Whew! The last time I called because I found a glitch in TT Home & Business desktop version. I checked the boxes in TT to pay taxes on 2 IRA distributions this year instead of spreading it out over 3 years. But when I reviewed the final pdf, the box was not checked for both IRAs (form 8915-E line 17). The Turbo Tax Live Expert showed me how to go into the IRS form and check the box. I hope no customer misses this problem and accidentally spreads their taxes over 3 years when they intended to pay all this year.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 923