TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 3 out of 5 by from What's expected. Unclear marketing & product names The program works as expected. Considering the Fed and States know what we make I'm surprised we have to pay for any software at all - even if not a simple return. There is unclear wording surrounding "State Program" and "State E-file". It should be assumed that if the phrase "1 Free State included" is used it would incorporate both and not require parsing of grammar, small text, or semantics. I'd just include in the cost of the software as it would remove a negative point of friction and lead to more positive reviews. (I know reviews and perception isn't the goal, its profit. ANd if this confusion doesn't lead to reduction of profit, I'm sure nothing will be done. Wish profit wasn't the goal. I own my own business and I'm trying to find way to create jobs and spread the wealth over just accumulating it.)
Date published: 2022-04-18
Rated 5 out of 5 by from Used Turbo for years It always great. Love TurboTax. Will continue to use.
Date published: 2022-04-18
Rated 5 out of 5 by from Thank you Turbo Tax Thanks again to Turbo Tax, I was able to successfully file my taxes before the deadline. Prior to using TurboTax, I would spend hundreds of dollars each year to have my taxes filed, I was intimidated. I am so happy my sister recommended this. This method is easy and straightforward, no guesswork on what to do next. I also like the optional service of having real-time help available with a Live person. Once you go Turbo Tax, there is no going back!!
Date published: 2022-04-18
Rated 5 out of 5 by from Great day super fast and complete I have no comments for this service other than what I posted
Date published: 2022-04-18
Rated 2 out of 5 by from Hidden fees_beware TT has too many hidden fees to file state taxes. Additionally, it limits you to only five filings so I will find a better solution next year since I can't file all of my kids tax returns and my in-laws tax returns. Very frustrating!!!!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is User Friendly Very easy to navigate and use! Everything is checked as you go along instead of waiting till the end and making you go back.
Date published: 2022-04-18
Rated 5 out of 5 by from Easier than I thought it would be!! I have never prepared my own taxes and I'm over 50 years old! I was very intimidated at the mere thought of doing them by myself. But it was the 11th hour and I hadn't made an appointment to have them done; not to mention that I am tired of paying $300+ dollars to have them prepared for me. So.....bring on Turbo Tax. I was pleasantly surprised to find the process to be much easier than I anticipated that it would be.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is a great application TurboTax has continued to improve throughout the years making our tax preparation an easy task!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome! User friendly and the FAQ's are amazing. I was able to ask questions and find answers of value.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is amazingly quick and so helpful. They walk you through each step. So very helpful. Will definitely be back next year!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 917
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from What's expected. Unclear marketing & product names The program works as expected. Considering the Fed and States know what we make I'm surprised we have to pay for any software at all - even if not a simple return. There is unclear wording surrounding "State Program" and "State E-file". It should be assumed that if the phrase "1 Free State included" is used it would incorporate both and not require parsing of grammar, small text, or semantics. I'd just include in the cost of the software as it would remove a negative point of friction and lead to more positive reviews. (I know reviews and perception isn't the goal, its profit. ANd if this confusion doesn't lead to reduction of profit, I'm sure nothing will be done. Wish profit wasn't the goal. I own my own business and I'm trying to find way to create jobs and spread the wealth over just accumulating it.)
Date published: 2022-04-18
Rated 5 out of 5 by from Used Turbo for years It always great. Love TurboTax. Will continue to use.
Date published: 2022-04-18
Rated 5 out of 5 by from Thank you Turbo Tax Thanks again to Turbo Tax, I was able to successfully file my taxes before the deadline. Prior to using TurboTax, I would spend hundreds of dollars each year to have my taxes filed, I was intimidated. I am so happy my sister recommended this. This method is easy and straightforward, no guesswork on what to do next. I also like the optional service of having real-time help available with a Live person. Once you go Turbo Tax, there is no going back!!
Date published: 2022-04-18
Rated 5 out of 5 by from Great day super fast and complete I have no comments for this service other than what I posted
Date published: 2022-04-18
Rated 2 out of 5 by from Hidden fees_beware TT has too many hidden fees to file state taxes. Additionally, it limits you to only five filings so I will find a better solution next year since I can't file all of my kids tax returns and my in-laws tax returns. Very frustrating!!!!
Date published: 2022-04-18
Rated 4 out of 5 by from Turbo tax is User Friendly Very easy to navigate and use! Everything is checked as you go along instead of waiting till the end and making you go back.
Date published: 2022-04-18
Rated 5 out of 5 by from Easier than I thought it would be!! I have never prepared my own taxes and I'm over 50 years old! I was very intimidated at the mere thought of doing them by myself. But it was the 11th hour and I hadn't made an appointment to have them done; not to mention that I am tired of paying $300+ dollars to have them prepared for me. So.....bring on Turbo Tax. I was pleasantly surprised to find the process to be much easier than I anticipated that it would be.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is a great application TurboTax has continued to improve throughout the years making our tax preparation an easy task!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome! User friendly and the FAQ's are amazing. I was able to ask questions and find answers of value.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is amazingly quick and so helpful. They walk you through each step. So very helpful. Will definitely be back next year!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 917