TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Overpriced even for people who make little income I feel you are overpriced - i spoke to a "tax expert" yesterday, after being hung up on after a 45 minute wait, then had to wait another hour! Was no expert at all and very little help. Not even a CPA - H&R block is cheaper and the people who work there seem to know a bit more. This may be my last year using after over 22 years!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax was a great tool to our taxes. It was straightforward and had an awesome help assistant tool for questions I had.
Date published: 2023-04-18
Rated 5 out of 5 by from Very easy to use Very easy to use. Walked me though the entire process
Date published: 2023-04-18
Rated 5 out of 5 by from Like Turbo Tax updates The updates to the system made moving through each section easier.
Date published: 2023-04-18
Rated 5 out of 5 by from Example is the best, "TurboTax is Awesome". Seamed confusing at first then, wow, so easy to maneuver around and any worries, you can get help fast. Truly wish I would have tried this service years ago, definitely using from here on out!
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax is wrong on Virginia Tax Returns Turbo Tax is not preparing Virginia returns correctly. The $10,000 SALT limitation is applied to Federal Returns and not each state
Date published: 2023-04-18
Rated 4 out of 5 by from East to use.....Except.... Turbotax makes it very easy to use the program. I would have given it five stars, but the price to use this program has gone over the roof. You try to get some sort of refund, and BAM, it's gone. Unless you need some of their help, it's all computer generated. There really isn't a reason why they need to have such high fees. It's truly unfair, especially if you owe money to one, and get just some from the other to help pay the other. You really wind up with nothing. Fair is fair guys.
Date published: 2023-04-18
Rated 4 out of 5 by from Personal Vehicle Used for Business Sale of personal vehicle rarely used for business was unnecessarily complicated
Date published: 2023-04-18
Rated 5 out of 5 by from Very good program I have not learned to file my taxes but TurboTax helped a lot with that, will definitely be using their program from now on.
Date published: 2023-04-18
Rated 2 out of 5 by from ANNOYING, BOUNCES ME AROUND CONSTANTLY BOUNCES ME AROUND THE SITE DURING THEIR REVIEW PROCESS TO IRRELEVANT INFORMATION PERTAINING TO LAST YEAR. VERY FRUSTRATING
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 915
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Overpriced even for people who make little income I feel you are overpriced - i spoke to a "tax expert" yesterday, after being hung up on after a 45 minute wait, then had to wait another hour! Was no expert at all and very little help. Not even a CPA - H&R block is cheaper and the people who work there seem to know a bit more. This may be my last year using after over 22 years!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is great Turbo Tax was a great tool to our taxes. It was straightforward and had an awesome help assistant tool for questions I had.
Date published: 2023-04-18
Rated 5 out of 5 by from Very easy to use Very easy to use. Walked me though the entire process
Date published: 2023-04-18
Rated 5 out of 5 by from Like Turbo Tax updates The updates to the system made moving through each section easier.
Date published: 2023-04-18
Rated 5 out of 5 by from Example is the best, "TurboTax is Awesome". Seamed confusing at first then, wow, so easy to maneuver around and any worries, you can get help fast. Truly wish I would have tried this service years ago, definitely using from here on out!
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax is wrong on Virginia Tax Returns Turbo Tax is not preparing Virginia returns correctly. The $10,000 SALT limitation is applied to Federal Returns and not each state
Date published: 2023-04-18
Rated 4 out of 5 by from East to use.....Except.... Turbotax makes it very easy to use the program. I would have given it five stars, but the price to use this program has gone over the roof. You try to get some sort of refund, and BAM, it's gone. Unless you need some of their help, it's all computer generated. There really isn't a reason why they need to have such high fees. It's truly unfair, especially if you owe money to one, and get just some from the other to help pay the other. You really wind up with nothing. Fair is fair guys.
Date published: 2023-04-18
Rated 4 out of 5 by from Personal Vehicle Used for Business Sale of personal vehicle rarely used for business was unnecessarily complicated
Date published: 2023-04-18
Rated 5 out of 5 by from Very good program I have not learned to file my taxes but TurboTax helped a lot with that, will definitely be using their program from now on.
Date published: 2023-04-18
Rated 2 out of 5 by from ANNOYING, BOUNCES ME AROUND CONSTANTLY BOUNCES ME AROUND THE SITE DURING THEIR REVIEW PROCESS TO IRRELEVANT INFORMATION PERTAINING TO LAST YEAR. VERY FRUSTRATING
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 915