TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Very Expensive TurboTax is not free and all they want is more money from you when paying taxes is already so stressful
Date published: 2023-04-18
Rated 5 out of 5 by from 2023 Tax Success Was able to file my taxes independently with Turbo Tax
Date published: 2023-04-18
Rated 5 out of 5 by from iamturborelieved kendry and shawna were amazing helping me out! Great service!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes tax season easy! We have been using TurboTax for 5 years now and we couldn't be happier with the ease of filing! As small business owners, it's important for us to be accurate and TurboTax helps us do just that. Thanks, see you next year!
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Very Easy to file - I love the step by steps and encouragement
Date published: 2023-04-18
Rated 3 out of 5 by from It was helpful my experience with turbotax was great it was helpful
Date published: 2023-04-18
Rated 4 out of 5 by from Not the cheapest Turbo Tax is easy to use, but after several years of using the service, it would be nice to receive a loyalty discount. Overall they are thorough.
Date published: 2023-04-18
Rated 5 out of 5 by from very easy step by step many difficulties due to my daughter not filing corectly. was contacted by turbo tax and they out me in contact with an expert. he was able to walk me through some options. very helpful
Date published: 2023-04-18
Rated 1 out of 5 by from terrible product I end up using every year anyway You automatically started me on self employed without offering cheaper options, only more expensive ones. I didn't need self employed at all. By the time I realized this it was too late and I essentially paid an extra $100 for the convenience of not being forced to wipe my info and start fresh with the proper product. You spam me every other page with upgrades I don't want and don't need. You messed up scanning one of my 1099-INT forms and had CA as the state instead of VA. You only caught this error at the very end right before filing when the zip code was tagged as wrong. You'd let me change the zip code (which didn't need changing it was correct) but wouldn't let me change the state to the correct one. I had to wipe the form completely and re do it. This product sucks and I hate it more every year. Maybe I mean it this time when I say I won't be back again.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Turbo Tax is very user-friendly. I used the text help and the phone call help. Marjan was very helpful. She was able to return my call quickly and was able to help me with a part that I was confused about. She was knowledgeable and patient.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 914
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Very Expensive TurboTax is not free and all they want is more money from you when paying taxes is already so stressful
Date published: 2023-04-18
Rated 5 out of 5 by from 2023 Tax Success Was able to file my taxes independently with Turbo Tax
Date published: 2023-04-18
Rated 5 out of 5 by from iamturborelieved kendry and shawna were amazing helping me out! Great service!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax makes tax season easy! We have been using TurboTax for 5 years now and we couldn't be happier with the ease of filing! As small business owners, it's important for us to be accurate and TurboTax helps us do just that. Thanks, see you next year!
Date published: 2023-04-18
Rated 5 out of 5 by from Love Turbo Very Easy to file - I love the step by steps and encouragement
Date published: 2023-04-18
Rated 3 out of 5 by from It was helpful my experience with turbotax was great it was helpful
Date published: 2023-04-18
Rated 4 out of 5 by from Not the cheapest Turbo Tax is easy to use, but after several years of using the service, it would be nice to receive a loyalty discount. Overall they are thorough.
Date published: 2023-04-18
Rated 5 out of 5 by from very easy step by step many difficulties due to my daughter not filing corectly. was contacted by turbo tax and they out me in contact with an expert. he was able to walk me through some options. very helpful
Date published: 2023-04-18
Rated 1 out of 5 by from terrible product I end up using every year anyway You automatically started me on self employed without offering cheaper options, only more expensive ones. I didn't need self employed at all. By the time I realized this it was too late and I essentially paid an extra $100 for the convenience of not being forced to wipe my info and start fresh with the proper product. You spam me every other page with upgrades I don't want and don't need. You messed up scanning one of my 1099-INT forms and had CA as the state instead of VA. You only caught this error at the very end right before filing when the zip code was tagged as wrong. You'd let me change the zip code (which didn't need changing it was correct) but wouldn't let me change the state to the correct one. I had to wipe the form completely and re do it. This product sucks and I hate it more every year. Maybe I mean it this time when I say I won't be back again.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Turbo Tax is very user-friendly. I used the text help and the phone call help. Marjan was very helpful. She was able to return my call quickly and was able to help me with a part that I was confused about. She was knowledgeable and patient.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 914