TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Great Product! I have used TurboTax for the past 12 years. I makes compiling and filing my federal and state taxes a breeze.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent! Thank you SO Much!! Experience was amazing! Turbo Tax really makes things easy!!
Date published: 2021-05-17
Rated 3 out of 5 by from Live experts not really available Very easy to navigate. I was only able to talk to someone once. I tried to use the return phone call option and got a phone call first time but no one on line and never got a return call on the 2nd request. I do not feel I got my money's worth. I do understand it was filed at last minute and it is good all year but still was not able to use service when needed.
Date published: 2021-05-17
Rated 4 out of 5 by from First Time Self Filer This was my first time ever doing my taxes. I felt like this was a pretty good experience for a first time self filer. I liked how it was organized section by section and that made it less overwhelming. I liked the "what is this" question mark answers. They were, for the most part, helpful in response to my questions. I did feel at times they were a little too vague. I would have liked if they had either a visual (like where on your tax documents) or even a link to the IRS website. I wish the bookmark section you could write more and it would highlight or tag the exact box you were questioning. Or even a way to flag a box to let you know to come back to it. All around, I did feel like it was a pretty good program and it was definitely easier than filling out the paper version! Yikes!
Date published: 2021-05-17
Rated 5 out of 5 by from Outstanding Nothing to report as of right now. Maybe later I'll have more to share.
Date published: 2021-05-17
Rated 4 out of 5 by from Had trouble this year following along Taylor helped me a lot to get the codes in to pay for the tax program as I had purchased it at Cosco but had to use a different computer this year and it would not take the code I had.
Date published: 2021-05-17
Rated 5 out of 5 by from EASY RETURN I don't know why I dread doing my taxes every year. Turbo tax is really easy to use
Date published: 2021-05-17
Rated 5 out of 5 by from Great Product!! Extremely straightforward and smooth to file taxes. It saves up a lot of time if you have filed taxes last year with Turbotax.
Date published: 2021-05-17
Rated 4 out of 5 by from only 4 stars: Educator Tax Deduction should be included in the free/simple return as teachers are already underpaid and any little bit helps. It costs more to upgrade to deluxe than the actual amount you get for the tax deduction.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use Very nice software for tax prep and filing. It is a pleasure to use it.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 914
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Great Product! I have used TurboTax for the past 12 years. I makes compiling and filing my federal and state taxes a breeze.
Date published: 2021-05-17
Rated 5 out of 5 by from Excellent! Thank you SO Much!! Experience was amazing! Turbo Tax really makes things easy!!
Date published: 2021-05-17
Rated 3 out of 5 by from Live experts not really available Very easy to navigate. I was only able to talk to someone once. I tried to use the return phone call option and got a phone call first time but no one on line and never got a return call on the 2nd request. I do not feel I got my money's worth. I do understand it was filed at last minute and it is good all year but still was not able to use service when needed.
Date published: 2021-05-17
Rated 4 out of 5 by from First Time Self Filer This was my first time ever doing my taxes. I felt like this was a pretty good experience for a first time self filer. I liked how it was organized section by section and that made it less overwhelming. I liked the "what is this" question mark answers. They were, for the most part, helpful in response to my questions. I did feel at times they were a little too vague. I would have liked if they had either a visual (like where on your tax documents) or even a link to the IRS website. I wish the bookmark section you could write more and it would highlight or tag the exact box you were questioning. Or even a way to flag a box to let you know to come back to it. All around, I did feel like it was a pretty good program and it was definitely easier than filling out the paper version! Yikes!
Date published: 2021-05-17
Rated 5 out of 5 by from Outstanding Nothing to report as of right now. Maybe later I'll have more to share.
Date published: 2021-05-17
Rated 4 out of 5 by from Had trouble this year following along Taylor helped me a lot to get the codes in to pay for the tax program as I had purchased it at Cosco but had to use a different computer this year and it would not take the code I had.
Date published: 2021-05-17
Rated 5 out of 5 by from EASY RETURN I don't know why I dread doing my taxes every year. Turbo tax is really easy to use
Date published: 2021-05-17
Rated 5 out of 5 by from Great Product!! Extremely straightforward and smooth to file taxes. It saves up a lot of time if you have filed taxes last year with Turbotax.
Date published: 2021-05-17
Rated 4 out of 5 by from only 4 stars: Educator Tax Deduction should be included in the free/simple return as teachers are already underpaid and any little bit helps. It costs more to upgrade to deluxe than the actual amount you get for the tax deduction.
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use Very nice software for tax prep and filing. It is a pleasure to use it.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 914