TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from I love your product! So helpful! Very helpful to direct on some stickier issues with the additional info boxes. Makes filing our returns and any research so much easier and I have confidence in the accuracy! We also appreciate the identity protection and audit coverage if needed as additional assurances for a nominal fee.
Date published: 2021-05-16
Rated 5 out of 5 by from ... Great..............................................
Date published: 2021-05-16
Rated 5 out of 5 by from as good as my accountant turbo tax walks you through everything. take the guess work out of filing, and rest easy your doing it right.
Date published: 2021-05-16
Rated 4 out of 5 by from Need to offer free state e-file Great product that easily walks you through tax scenarios with accuracy. I wish the price would increase by $10 and allow 1 free state e-filing
Date published: 2021-05-16
Rated 3 out of 5 by from Special Need Trust. The Step by Step interview in Turbo Tax for Business does not adequately cover complex trusts for beneficiaries who qualify for Special Needs (disability) treatment. The interview initially only asks if the trust is complex or simple. Later on it asks if the trust type is "other" but it is logical to answer no there since a special needs trust is a complex trust. If you do not answer other and then select Special Needs you will only get a $100 income exemption as opposed to the $4300 income exemption that a Special Needs (disability) trust is entitiled to.
Date published: 2021-05-16
Rated 5 out of 5 by from Excellent As Usual This was an extremely challenging year and tax laws were changing through out the year due to pandemic related tax benefits. TurboTax made it very simple to navigate through all of that.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is OK Questions tend to be confusing. Helps me file simple returns but it is not user friendly. Would like to see more of the forms themselves rather than all the questions.
Date published: 2021-05-16
Rated 3 out of 5 by from Please fix the activation bug! After the installation, it got stuck at the activation screen. Turns out it was because I downloaded it into my new computer (bought just a month ago). So disappointing, I use to love TurboTax, but this is unacceptable. I had to look at various chat threads to find a workaround. Very upsetting.
Date published: 2021-05-16
Rated 5 out of 5 by from Fast & easy to use Way better than my experience using a different site. My refund went from a couple hundred to a few thousand. The competition was "Slayed".
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and simple to use! I finally understand why I have always heard of TurboTax above all the other available tax services. Simple and easy to use. Never even had a question it was all explained so well the first time.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 906
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I love your product! So helpful! Very helpful to direct on some stickier issues with the additional info boxes. Makes filing our returns and any research so much easier and I have confidence in the accuracy! We also appreciate the identity protection and audit coverage if needed as additional assurances for a nominal fee.
Date published: 2021-05-16
Rated 5 out of 5 by from ... Great..............................................
Date published: 2021-05-16
Rated 5 out of 5 by from as good as my accountant turbo tax walks you through everything. take the guess work out of filing, and rest easy your doing it right.
Date published: 2021-05-16
Rated 4 out of 5 by from Need to offer free state e-file Great product that easily walks you through tax scenarios with accuracy. I wish the price would increase by $10 and allow 1 free state e-filing
Date published: 2021-05-16
Rated 3 out of 5 by from Special Need Trust. The Step by Step interview in Turbo Tax for Business does not adequately cover complex trusts for beneficiaries who qualify for Special Needs (disability) treatment. The interview initially only asks if the trust is complex or simple. Later on it asks if the trust type is "other" but it is logical to answer no there since a special needs trust is a complex trust. If you do not answer other and then select Special Needs you will only get a $100 income exemption as opposed to the $4300 income exemption that a Special Needs (disability) trust is entitiled to.
Date published: 2021-05-16
Rated 5 out of 5 by from Excellent As Usual This was an extremely challenging year and tax laws were changing through out the year due to pandemic related tax benefits. TurboTax made it very simple to navigate through all of that.
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo Tax is OK Questions tend to be confusing. Helps me file simple returns but it is not user friendly. Would like to see more of the forms themselves rather than all the questions.
Date published: 2021-05-16
Rated 3 out of 5 by from Please fix the activation bug! After the installation, it got stuck at the activation screen. Turns out it was because I downloaded it into my new computer (bought just a month ago). So disappointing, I use to love TurboTax, but this is unacceptable. I had to look at various chat threads to find a workaround. Very upsetting.
Date published: 2021-05-16
Rated 5 out of 5 by from Fast & easy to use Way better than my experience using a different site. My refund went from a couple hundred to a few thousand. The competition was "Slayed".
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and simple to use! I finally understand why I have always heard of TurboTax above all the other available tax services. Simple and easy to use. Never even had a question it was all explained so well the first time.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 906