TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from First Time, Best Time This was my first time using an online service like TurboTax to file. I usually dread filing taxes, but this service made it quick and relatively painless.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is the BEST!!!! I've been using the Turbo Tax online system for 8 years and I LOVE it... so easy to use and so helpful. I pay the extra for Tax Experts because they are knowledgeable and they get right to you when you need them -- no delay... I LOVE it!!!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Very Helpful Easy to follow. I had to contact by phone one of your employees, she was very helpful
Date published: 2021-05-17
Rated 5 out of 5 by from Works well Explains and walks you through everything. Will use it every year now. Its especially helpful with logging all investment trades
Date published: 2021-05-17
Rated 1 out of 5 by from TURBO TAX IS AWFUL UNABLE TO FILE STATE RETURN BECAUSE FEDERAL RETURN WILL NOT GO THROUGH BECAUSE TURBO TAX SAYS AGI DOES NOT MATCH LAST YEARS RETURN. THE AGI HAS BEEN VERIFIED CORRECT BY IRS. UNABLE TO GET ANY PERSONAL HELP FROM TURBO TAX. SHOULD NOT HAVE TO PAY FOE STATE E FILE IF TURBO TAX WILL NOT SUBMIT. IT IS IMPOSSIBLE TO GET A REAL PERSON FROM TURBO TAX. I AM TOTALLY DISAPPOINTED IN THIS WHOLE EXPERIENCE!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome! Easy to do taxes. Second year doing it and results are great!
Date published: 2021-05-17
Rated 4 out of 5 by from good product; have been using it for many years Was not able to get a live person engaged...would have been helpful. Appeared to be system issues with registration. Context sensitive help would make it better.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Totally Rocks Step by step very easy to us hardest part was finding all my paperwork
Date published: 2021-05-17
Rated 4 out of 5 by from detailed but sometimes frustrating TurboTax is good, but not perfect. Two particular problems: 1. Some items are poorly phrased, leading to ambiguity as to expected answers. All questions should be copy edited. Grammar is often poor. 2. When review questions are answered, often the program shuts down and must be restarted.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is excellent! Help you fill out all the data with explanatory and support tax information.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 895
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from First Time, Best Time This was my first time using an online service like TurboTax to file. I usually dread filing taxes, but this service made it quick and relatively painless.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is the BEST!!!! I've been using the Turbo Tax online system for 8 years and I LOVE it... so easy to use and so helpful. I pay the extra for Tax Experts because they are knowledgeable and they get right to you when you need them -- no delay... I LOVE it!!!!!
Date published: 2021-05-17
Rated 5 out of 5 by from Very Helpful Easy to follow. I had to contact by phone one of your employees, she was very helpful
Date published: 2021-05-17
Rated 5 out of 5 by from Works well Explains and walks you through everything. Will use it every year now. Its especially helpful with logging all investment trades
Date published: 2021-05-17
Rated 1 out of 5 by from TURBO TAX IS AWFUL UNABLE TO FILE STATE RETURN BECAUSE FEDERAL RETURN WILL NOT GO THROUGH BECAUSE TURBO TAX SAYS AGI DOES NOT MATCH LAST YEARS RETURN. THE AGI HAS BEEN VERIFIED CORRECT BY IRS. UNABLE TO GET ANY PERSONAL HELP FROM TURBO TAX. SHOULD NOT HAVE TO PAY FOE STATE E FILE IF TURBO TAX WILL NOT SUBMIT. IT IS IMPOSSIBLE TO GET A REAL PERSON FROM TURBO TAX. I AM TOTALLY DISAPPOINTED IN THIS WHOLE EXPERIENCE!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is awesome! Easy to do taxes. Second year doing it and results are great!
Date published: 2021-05-17
Rated 4 out of 5 by from good product; have been using it for many years Was not able to get a live person engaged...would have been helpful. Appeared to be system issues with registration. Context sensitive help would make it better.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax Totally Rocks Step by step very easy to us hardest part was finding all my paperwork
Date published: 2021-05-17
Rated 4 out of 5 by from detailed but sometimes frustrating TurboTax is good, but not perfect. Two particular problems: 1. Some items are poorly phrased, leading to ambiguity as to expected answers. All questions should be copy edited. Grammar is often poor. 2. When review questions are answered, often the program shuts down and must be restarted.
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is excellent! Help you fill out all the data with explanatory and support tax information.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 895