TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 2 out of 5 by from Had problems I have been using Turbotax for about 30 years. This year, my download product stopped working. The fix should have been a simple "delete existing program" and "reinstall". This took hours to find a representative who knew anything about the downloaded product.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax very easy Filling our forms was super easy. They asked all the right questions.
Date published: 2021-05-16
Rated 1 out of 5 by from Error in software Doesn't do Form 8889 correctly. It uses combined contribution (Employer + Employee) as the total contribution by the Employer and doesn't allow me to take deduction for my portion of the contribution. I called TT twice to help and spent more than hour but no one could help. Someone put me hold and phone got disconnected after 40 min. So frustrating...I have been using TT for more than 15 years and I wonder now if I had this error on past returns and missed on out on this deduction.
Date published: 2021-05-16
Rated 2 out of 5 by from Constant up-sell and hidden state fees, e-file fee I love the software and hate the constant up-sell of e-file and state fees ... really, really hate this - by the time all is set and done it's costing me the same to use turbo tax or a local accountant -
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is user friendly Turbo Tax is easy to use. I would recommend this product.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy To Use Easy to use - an glad it is intuitive . Will use next year
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and you can feel mostly confident when using It's scary doing your taxes because you don't want to mess anything up. Turbo has been a huge help to me, a novice, to get things done right.
Date published: 2021-05-16
Rated 4 out of 5 by from Gets better every year! User since at least 2010 (saved on my PC), and it gets easier and more dependable each year. The 5th Start is because...there's always room for improvement!
Date published: 2021-05-16
Rated 5 out of 5 by from Great Level of Customer Support Taxes are very intimidating to me, Lexus assisted me the entire way through in less than an hour. Definitely worth the plus package.
Date published: 2021-05-16
Rated 5 out of 5 by from Thorough and easy. The TurboTax program walked me through the process easily.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 891
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Had problems I have been using Turbotax for about 30 years. This year, my download product stopped working. The fix should have been a simple "delete existing program" and "reinstall". This took hours to find a representative who knew anything about the downloaded product.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax very easy Filling our forms was super easy. They asked all the right questions.
Date published: 2021-05-16
Rated 1 out of 5 by from Error in software Doesn't do Form 8889 correctly. It uses combined contribution (Employer + Employee) as the total contribution by the Employer and doesn't allow me to take deduction for my portion of the contribution. I called TT twice to help and spent more than hour but no one could help. Someone put me hold and phone got disconnected after 40 min. So frustrating...I have been using TT for more than 15 years and I wonder now if I had this error on past returns and missed on out on this deduction.
Date published: 2021-05-16
Rated 2 out of 5 by from Constant up-sell and hidden state fees, e-file fee I love the software and hate the constant up-sell of e-file and state fees ... really, really hate this - by the time all is set and done it's costing me the same to use turbo tax or a local accountant -
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is user friendly Turbo Tax is easy to use. I would recommend this product.
Date published: 2021-05-16
Rated 5 out of 5 by from Easy To Use Easy to use - an glad it is intuitive . Will use next year
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and you can feel mostly confident when using It's scary doing your taxes because you don't want to mess anything up. Turbo has been a huge help to me, a novice, to get things done right.
Date published: 2021-05-16
Rated 4 out of 5 by from Gets better every year! User since at least 2010 (saved on my PC), and it gets easier and more dependable each year. The 5th Start is because...there's always room for improvement!
Date published: 2021-05-16
Rated 5 out of 5 by from Great Level of Customer Support Taxes are very intimidating to me, Lexus assisted me the entire way through in less than an hour. Definitely worth the plus package.
Date published: 2021-05-16
Rated 5 out of 5 by from Thorough and easy. The TurboTax program walked me through the process easily.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 891