TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from TurboTax recommendation Getting easier to use year by year (and I've used this for many years). My only complaint is the repeated effort to sell upgrades throughout the process. Of course the filled color button is the one for upgrade. Not a big deal, but feels a bit deceptive.
Date published: 2021-05-16
Rated 5 out of 5 by from Awesome Never been more happy with any customer service until now I love you guys
Date published: 2021-05-16
Rated 4 out of 5 by from Still the best, but more trouble than usual I have used Turbo Tax for years and haven't found anything that comes close. I'll use it again next year. I wasn't warned that if I didn't e-file my Arkansas return when I filed the Federal, I wouldn't be able to e-file it later. I thought since I was finished with Federal, I would e-file that while I pushed my way through the states. Bummer. I had to print and then attach the W-2s, 1099s, etc. Wish I had known. I also had trouble printing, but I think that was an issue with my LAN. One suggestion I would make: Please move the Next, Continue, Done, etc prompts to the bottom of the task or message. My laptop screen required scrolling each page and I couldn't get tab or end to work, either.
Date published: 2021-05-16
Rated 3 out of 5 by from 2020 software not as good as in past years I found I have many more errors in the home and business software for 2020 than in previous years- amounts were not correctly pulled from federal to state and several errors where I hate to reload the software to fix the errors
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is worth it Very intuitive and helpful and made taxes less confusing
Date published: 2021-05-16
Rated 5 out of 5 by from USED MULTIPLE TIMES ALWAYS GREAT EASE OF USE, ALWAYS SPOT ON!! NEVER HAD ANY ISSUES
Date published: 2021-05-16
Rated 4 out of 5 by from Solid Job I never filed taxes before and this process made it pretty easy!
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax adequate but not 100% Support tries to help but do not have the adequate training to find certain items on my return. Could not provide info on how to view side by side summary of 2019 and 2020.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is Great!! Easy to use and is up to date with tax changes and laws
Date published: 2021-05-16
Rated 3 out of 5 by from Somewhat disappointed TurboTax is becoming less useful over time. Always the same errors that I have to use external google searches to resolve.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 888
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TurboTax recommendation Getting easier to use year by year (and I've used this for many years). My only complaint is the repeated effort to sell upgrades throughout the process. Of course the filled color button is the one for upgrade. Not a big deal, but feels a bit deceptive.
Date published: 2021-05-16
Rated 5 out of 5 by from Awesome Never been more happy with any customer service until now I love you guys
Date published: 2021-05-16
Rated 4 out of 5 by from Still the best, but more trouble than usual I have used Turbo Tax for years and haven't found anything that comes close. I'll use it again next year. I wasn't warned that if I didn't e-file my Arkansas return when I filed the Federal, I wouldn't be able to e-file it later. I thought since I was finished with Federal, I would e-file that while I pushed my way through the states. Bummer. I had to print and then attach the W-2s, 1099s, etc. Wish I had known. I also had trouble printing, but I think that was an issue with my LAN. One suggestion I would make: Please move the Next, Continue, Done, etc prompts to the bottom of the task or message. My laptop screen required scrolling each page and I couldn't get tab or end to work, either.
Date published: 2021-05-16
Rated 3 out of 5 by from 2020 software not as good as in past years I found I have many more errors in the home and business software for 2020 than in previous years- amounts were not correctly pulled from federal to state and several errors where I hate to reload the software to fix the errors
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is worth it Very intuitive and helpful and made taxes less confusing
Date published: 2021-05-16
Rated 5 out of 5 by from USED MULTIPLE TIMES ALWAYS GREAT EASE OF USE, ALWAYS SPOT ON!! NEVER HAD ANY ISSUES
Date published: 2021-05-16
Rated 4 out of 5 by from Solid Job I never filed taxes before and this process made it pretty easy!
Date published: 2021-05-16
Rated 3 out of 5 by from Turbo Tax adequate but not 100% Support tries to help but do not have the adequate training to find certain items on my return. Could not provide info on how to view side by side summary of 2019 and 2020.
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo tax is Great!! Easy to use and is up to date with tax changes and laws
Date published: 2021-05-16
Rated 3 out of 5 by from Somewhat disappointed TurboTax is becoming less useful over time. Always the same errors that I have to use external google searches to resolve.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 888