TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Quick and very easy to use. My experience was that the process was quick and easy to use. I tried doing my own forms and this process was similar; however, the refund was more.
Date published: 2022-04-18
Rated 5 out of 5 by from LOVE TT!! I've used Turbo Tax for many years and I love how the breakdown, step by step instructions are available for easy learning and understanding.
Date published: 2022-04-18
Rated 2 out of 5 by from Turbo tax is... okay The software is relatively easy to use, but it hides all sorts of hidden fees and cons you into getting the more expensive packages. I was signed up for "Turbo Tax Premier Live" somehow and couldnt remove it from my purchases WITHOUT my consent. It then asks you to sign disclosure forms (one of which contains a $40 charge for using your refund to pay for the fee), which is HIDDEN inside the agreement. I would love this software if they were more forthcoming about the pricing and let me choose which package I want more easily. I normal get the Premier Plus or whatever, but this year, I didn't think I could afford it, and yet I was charged anyways. Note to Intuit: ANYTHING that costs me money should be CLEAR, CONSPICUOUS, and ALLOW ME TO OPT OUT. I am okay paying for something that is a little pricier for better quality, but when you try to sneak it onto my bill, it makes me question everything you are doing. No amount of fancy javascript graphics can cover that up...
Date published: 2022-04-18
Rated 5 out of 5 by from Pretty Simple I had a lot of moving parts, and it was a bit tedious but TurboTax made it pretty easy for me to get where I needed to go.
Date published: 2022-04-18
Rated 2 out of 5 by from Over priced Paid more to file than I owed. should have just done paper.
Date published: 2022-04-18
Rated 5 out of 5 by from Necessary 4 business filers, save and do yourself I did my taxes without turbotax for several years. Then, when I started a business I found that TurboTax helped a lot with all the business considerations. In fact, it's almost easier than paying someone to do them. Most of the work involved is collecting information, which you have to do even with an accountant!
Date published: 2022-04-18
Rated 5 out of 5 by from best help ever need it to get help 3 times and the people were the best.
Date published: 2022-04-18
Rated 2 out of 5 by from Quirky Home page links don't show regardless of the browser you use. Had trouble last year and I logged in repeatedly to get assistance, since I paid for it, and there wasn't a single response, ended up having to print and mail my return priority mail and call IRS repeatedly to get a response. Wasn't worth the extra money. Used it this year as I thought it would be easy, and again software issues. Note to self use a different product next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to Use Using the Live Chat was extremely helpful. We had a more difficult return this year, but using Live Chat made it easier.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome couldn't do it without them Always simple and helpful in every way and no problem getting help when needed
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 887
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Quick and very easy to use. My experience was that the process was quick and easy to use. I tried doing my own forms and this process was similar; however, the refund was more.
Date published: 2022-04-18
Rated 5 out of 5 by from LOVE TT!! I've used Turbo Tax for many years and I love how the breakdown, step by step instructions are available for easy learning and understanding.
Date published: 2022-04-18
Rated 2 out of 5 by from Turbo tax is... okay The software is relatively easy to use, but it hides all sorts of hidden fees and cons you into getting the more expensive packages. I was signed up for "Turbo Tax Premier Live" somehow and couldnt remove it from my purchases WITHOUT my consent. It then asks you to sign disclosure forms (one of which contains a $40 charge for using your refund to pay for the fee), which is HIDDEN inside the agreement. I would love this software if they were more forthcoming about the pricing and let me choose which package I want more easily. I normal get the Premier Plus or whatever, but this year, I didn't think I could afford it, and yet I was charged anyways. Note to Intuit: ANYTHING that costs me money should be CLEAR, CONSPICUOUS, and ALLOW ME TO OPT OUT. I am okay paying for something that is a little pricier for better quality, but when you try to sneak it onto my bill, it makes me question everything you are doing. No amount of fancy javascript graphics can cover that up...
Date published: 2022-04-18
Rated 5 out of 5 by from Pretty Simple I had a lot of moving parts, and it was a bit tedious but TurboTax made it pretty easy for me to get where I needed to go.
Date published: 2022-04-18
Rated 2 out of 5 by from Over priced Paid more to file than I owed. should have just done paper.
Date published: 2022-04-18
Rated 5 out of 5 by from Necessary 4 business filers, save and do yourself I did my taxes without turbotax for several years. Then, when I started a business I found that TurboTax helped a lot with all the business considerations. In fact, it's almost easier than paying someone to do them. Most of the work involved is collecting information, which you have to do even with an accountant!
Date published: 2022-04-18
Rated 5 out of 5 by from best help ever need it to get help 3 times and the people were the best.
Date published: 2022-04-18
Rated 2 out of 5 by from Quirky Home page links don't show regardless of the browser you use. Had trouble last year and I logged in repeatedly to get assistance, since I paid for it, and there wasn't a single response, ended up having to print and mail my return priority mail and call IRS repeatedly to get a response. Wasn't worth the extra money. Used it this year as I thought it would be easy, and again software issues. Note to self use a different product next year.
Date published: 2022-04-18
Rated 5 out of 5 by from Easy to Use Using the Live Chat was extremely helpful. We had a more difficult return this year, but using Live Chat made it easier.
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome couldn't do it without them Always simple and helpful in every way and no problem getting help when needed
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 887