TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Too many issues with the software. I purchased the download in December and started my return. I was working on it on and off. When I had to finish it in April, the download wanted to update (which it already did just a few days before that). After several attempts I had to contact the support people. They could not fix the problem and offered a new download. It took 15+ hours and 5 people to finally figure out how I could work on my return (which I had to start all over) with TurboTax.
Date published: 2021-05-17
Rated 4 out of 5 by from pretty good the guy on the phone was very helpful and nice, thank you
Date published: 2021-05-17
Rated 2 out of 5 by from Program Update? But no Updates needed?? In the past TT has been easy to use, convenient in my home, and even though the price has increased to add the State e-file I still choose it. It's not fair in my opinion to have to pay for e-filing State though because you pay extra for that part of the program.
Date published: 2021-05-17
Rated 4 out of 5 by from Need Better Rental property guidance This is the first time that I had to use Premier for a Rental property. I think the guidance could be better. Especially when asking questions regarding cost basis, maintenance vs improvement and allowable mileage expenses. Also, couldn't find an auto download for Cash App investing. Please get that for next year.
Date published: 2021-05-17
Rated 5 out of 5 by from So easy to use TurboTax was awesome on walking me through the process and making it easy.
Date published: 2021-05-17
Rated 4 out of 5 by from I've been using it for years! There was a screen that I struggled with so I asked for help. It took two experts and a lot of time, but we finally figured it out
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax made it okay Steps were easy enough to follow. I was a little afraid doing my own taxes for the first time but it was quite okay.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome! easy to do and quick and not a problem thank you turbo tax
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is amazing gives me peace of mind that everything is done correctly and accurately.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy It was free and easy to file with TurboTax. I would recommend it to everyone.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 886
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Too many issues with the software. I purchased the download in December and started my return. I was working on it on and off. When I had to finish it in April, the download wanted to update (which it already did just a few days before that). After several attempts I had to contact the support people. They could not fix the problem and offered a new download. It took 15+ hours and 5 people to finally figure out how I could work on my return (which I had to start all over) with TurboTax.
Date published: 2021-05-17
Rated 4 out of 5 by from pretty good the guy on the phone was very helpful and nice, thank you
Date published: 2021-05-17
Rated 2 out of 5 by from Program Update? But no Updates needed?? In the past TT has been easy to use, convenient in my home, and even though the price has increased to add the State e-file I still choose it. It's not fair in my opinion to have to pay for e-filing State though because you pay extra for that part of the program.
Date published: 2021-05-17
Rated 4 out of 5 by from Need Better Rental property guidance This is the first time that I had to use Premier for a Rental property. I think the guidance could be better. Especially when asking questions regarding cost basis, maintenance vs improvement and allowable mileage expenses. Also, couldn't find an auto download for Cash App investing. Please get that for next year.
Date published: 2021-05-17
Rated 5 out of 5 by from So easy to use TurboTax was awesome on walking me through the process and making it easy.
Date published: 2021-05-17
Rated 4 out of 5 by from I've been using it for years! There was a screen that I struggled with so I asked for help. It took two experts and a lot of time, but we finally figured it out
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax made it okay Steps were easy enough to follow. I was a little afraid doing my own taxes for the first time but it was quite okay.
Date published: 2021-05-17
Rated 5 out of 5 by from Awesome! easy to do and quick and not a problem thank you turbo tax
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is amazing gives me peace of mind that everything is done correctly and accurately.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy It was free and easy to file with TurboTax. I would recommend it to everyone.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 886