TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is terrific Patient & professional service from the tax expert
Date published: 2023-04-18
Rated 5 out of 5 by from Makes Complicated Taxes Easier to Understand Turbo Tax made it so much easier to do my taxes. The software is easy to understand and runs smoothly. I had some questions and the help was terrific, both chat and on the phone.
Date published: 2023-04-18
Rated 4 out of 5 by from No Mention of form 1095-A Why does TT not prompt for any entry of form 1095-A Data. Because of that, I had no idea I was supposed to submit that info, so I did not with my 2021 Return and the IRS contacted me for the info. Now, while submitting my 2022 Return, still, TT does not mention that form and I had to research to see how to fill it out. The method is very odd, because it is not even built into TT and you have to search outside of the program. Worst of all is, after doing that manually this year (meaning not prompted by TT), I discovered that doing so gave me over $2,000 of add'l refund. No doubt, that means that I also over-paid my taxes last year, because of this flaw in TT. Now, I will need to file an amended return for last year to correct that. I am amazed that TT has this oversight in its program! I have used TT for many years and have been otherwise, generally happy with it.
Date published: 2023-04-18
Rated 4 out of 5 by from User Friendly Very easy to use. However, somehow it kept forcing me to Upgrade due to things that I did not do, such as sell stock or bonds.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome, and easy to use! Thanks Turbo Tax! I felt as if Turbo Tax was very user friendly, and had all if not most questions answered right on the site.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Very easy and simple! Easy and Simple. Turbo Tax is easy and to the point. Love it!
Date published: 2023-04-18
Rated 5 out of 5 by from Love it! So helpful with tips along the way love help was outstanding and reduced the stress of an unknown issue I had!
Date published: 2023-04-18
Rated 1 out of 5 by from grindingly difficult to use with too many fails HORRIBLE EXPERIENCE. TOO DIFFICULT TO USE, TOO MANY QUESTIONS UNANSWERED, AND WAYYYYY TOO EXPENSIVE FOR WHAT I AM GETTING
Date published: 2023-04-18
Rated 5 out of 5 by from TT Review I enjoyed the fast and easy process. Turbo Tax took the stress out of filing my taxes.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is awesome Easy to do, very quick and to the point. I will stick with turbo tax forever.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 886
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is terrific Patient & professional service from the tax expert
Date published: 2023-04-18
Rated 5 out of 5 by from Makes Complicated Taxes Easier to Understand Turbo Tax made it so much easier to do my taxes. The software is easy to understand and runs smoothly. I had some questions and the help was terrific, both chat and on the phone.
Date published: 2023-04-18
Rated 4 out of 5 by from No Mention of form 1095-A Why does TT not prompt for any entry of form 1095-A Data. Because of that, I had no idea I was supposed to submit that info, so I did not with my 2021 Return and the IRS contacted me for the info. Now, while submitting my 2022 Return, still, TT does not mention that form and I had to research to see how to fill it out. The method is very odd, because it is not even built into TT and you have to search outside of the program. Worst of all is, after doing that manually this year (meaning not prompted by TT), I discovered that doing so gave me over $2,000 of add'l refund. No doubt, that means that I also over-paid my taxes last year, because of this flaw in TT. Now, I will need to file an amended return for last year to correct that. I am amazed that TT has this oversight in its program! I have used TT for many years and have been otherwise, generally happy with it.
Date published: 2023-04-18
Rated 4 out of 5 by from User Friendly Very easy to use. However, somehow it kept forcing me to Upgrade due to things that I did not do, such as sell stock or bonds.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesome, and easy to use! Thanks Turbo Tax! I felt as if Turbo Tax was very user friendly, and had all if not most questions answered right on the site.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome! Very easy and simple! Easy and Simple. Turbo Tax is easy and to the point. Love it!
Date published: 2023-04-18
Rated 5 out of 5 by from Love it! So helpful with tips along the way love help was outstanding and reduced the stress of an unknown issue I had!
Date published: 2023-04-18
Rated 1 out of 5 by from grindingly difficult to use with too many fails HORRIBLE EXPERIENCE. TOO DIFFICULT TO USE, TOO MANY QUESTIONS UNANSWERED, AND WAYYYYY TOO EXPENSIVE FOR WHAT I AM GETTING
Date published: 2023-04-18
Rated 5 out of 5 by from TT Review I enjoyed the fast and easy process. Turbo Tax took the stress out of filing my taxes.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is awesome Easy to do, very quick and to the point. I will stick with turbo tax forever.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 886