TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Awesome Experience Julius DEFINITELY made this process easy! I will definitely consider this method again!
Date published: 2022-06-04
Rated 1 out of 5 by from If I could give zero stars, I would This has been one of the worst experiences ever. I will never use your services again, nor will I ever recommend anyone I know use you either. I had to refile my taxes twice because a form was required that you didn't have a place to fill out. Then after ages of searching on your automated customer service, I finally found it for myself and you would let me refile unless I paid you a ridiculous amount of money. Being forced to pay $152 so I can claim a $2 credit I didn't even want is absolutely ridiculous.
Date published: 2022-06-04
Rated 5 out of 5 by from Good experience and helpful people The TurboTax live people were very helpful and did more that I asked. I appreciate that!
Date published: 2022-06-04
Rated 3 out of 5 by from State tax return prompt needs work In Florida s-corps don't have to file state taxes if there isn't any federal liability. REALLY lame that it knows I have 0 liability and still pushed me to buy the state return package.
Date published: 2022-06-03
Rated 5 out of 5 by from TurboTax rocks! After attempting to do my Federal tax, I knew I needed help. That's where TurboTax Live came in and saved me. My tax rep, Mark, was knowledgeable, professional, friendly, and fast. I am confident I made the right choice in letting TurboTax do my returns for me.
Date published: 2022-06-03
Rated 2 out of 5 by from Lots of delays The TurboTax experts were fine, but the whole process took much longer than I expected and seemed to be filled with delays. I started two months before the deadline, had a lot of back and forth with my original expert (Joe), only to be transferred to a new person shortly after the tax deadline. The new person (Matt) was much more responsive, and he pushed to get it done.
Date published: 2022-06-03
Rated 5 out of 5 by from PURELY AWESOME FROM BEGINNING TO END, IT WAS GREAT! LOOK FORWARD TO NEXT YEAR!
Date published: 2022-06-03
Rated 5 out of 5 by from fast and very friendly Very prompt. Very friendly on the phone and in chats. Been using yall for quite a while!
Date published: 2022-06-03
Rated 4 out of 5 by from Tricked into upgrading! I like Turbo Tax and have used it to file my taxes myself since 2011. There has never been a problem! This year I sold my home and was prompted to upgrade to Premier from Deluxe, so I did so, thinking it was required. However at the end when I was ready to file, I read a comment that since I didn't have to claim my profit, I didn't have to use Premier. So I spent 2 hours trying to downgrade back to Deluxe. I couldn't do it and got a headache so bad that I am still reeling!
Date published: 2022-06-03
Rated 5 out of 5 by from great job i liked it and i will do it again i got more money back
Date published: 2022-06-03
All TurboTax® Offerings Reviews - Page 86
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Experience Julius DEFINITELY made this process easy! I will definitely consider this method again!
Date published: 2022-06-04
Rated 1 out of 5 by from If I could give zero stars, I would This has been one of the worst experiences ever. I will never use your services again, nor will I ever recommend anyone I know use you either. I had to refile my taxes twice because a form was required that you didn't have a place to fill out. Then after ages of searching on your automated customer service, I finally found it for myself and you would let me refile unless I paid you a ridiculous amount of money. Being forced to pay $152 so I can claim a $2 credit I didn't even want is absolutely ridiculous.
Date published: 2022-06-04
Rated 5 out of 5 by from Good experience and helpful people The TurboTax live people were very helpful and did more that I asked. I appreciate that!
Date published: 2022-06-04
Rated 3 out of 5 by from State tax return prompt needs work In Florida s-corps don't have to file state taxes if there isn't any federal liability. REALLY lame that it knows I have 0 liability and still pushed me to buy the state return package.
Date published: 2022-06-03
Rated 5 out of 5 by from TurboTax rocks! After attempting to do my Federal tax, I knew I needed help. That's where TurboTax Live came in and saved me. My tax rep, Mark, was knowledgeable, professional, friendly, and fast. I am confident I made the right choice in letting TurboTax do my returns for me.
Date published: 2022-06-03
Rated 2 out of 5 by from Lots of delays The TurboTax experts were fine, but the whole process took much longer than I expected and seemed to be filled with delays. I started two months before the deadline, had a lot of back and forth with my original expert (Joe), only to be transferred to a new person shortly after the tax deadline. The new person (Matt) was much more responsive, and he pushed to get it done.
Date published: 2022-06-03
Rated 5 out of 5 by from PURELY AWESOME FROM BEGINNING TO END, IT WAS GREAT! LOOK FORWARD TO NEXT YEAR!
Date published: 2022-06-03
Rated 5 out of 5 by from fast and very friendly Very prompt. Very friendly on the phone and in chats. Been using yall for quite a while!
Date published: 2022-06-03
Rated 4 out of 5 by from Tricked into upgrading! I like Turbo Tax and have used it to file my taxes myself since 2011. There has never been a problem! This year I sold my home and was prompted to upgrade to Premier from Deluxe, so I did so, thinking it was required. However at the end when I was ready to file, I read a comment that since I didn't have to claim my profit, I didn't have to use Premier. So I spent 2 hours trying to downgrade back to Deluxe. I couldn't do it and got a headache so bad that I am still reeling!
Date published: 2022-06-03
Rated 5 out of 5 by from great job i liked it and i will do it again i got more money back
Date published: 2022-06-03
All TurboTax® Offerings Reviews - Page 86