TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Very Satisfied as Always Very Happy with product in a difficult year. Thank You
Date published: 2022-04-18
Rated 5 out of 5 by from easy to follow instrucions this is my 6th year using turbo tax and it's always nice and easy and if i have questions i can literally ask and get an answer quickly...
Date published: 2022-04-18
Rated 5 out of 5 by from Very Easy and fast Very user friendly software; easy to navigate forward and back. good fact-cheching.
Date published: 2022-04-18
Rated 1 out of 5 by from Trubo tax will not send returns! More than two hours or retrying and it will NOT sen exilian.... and give only the following message which is useless "Looks like we've had a technical hiccup" a useless non informational response.
Date published: 2022-04-18
Rated 5 out of 5 by from easy and quick It was easy and quick to use. did not cost too much. explained any issue and why i owed this year
Date published: 2022-04-18
Rated 1 out of 5 by from super expensive ccard fees. probs w/ state efile way too expensive. credit card fees are ridiculous. always have problems with state efile
Date published: 2022-04-18
Rated 3 out of 5 by from Great until its time to pay You should advise people to shrink the size of their screen to about 45% so they can see the stupid CONTINUE button at the bottom of the page when you attempt to pay for your state filing fee with a credit card. I spent more time trying to pay this stupid fee than it took me to fill out my tax return!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is a great product I've been using Turbo Tax for years and cannot imagine doing my taxes without it!
Date published: 2022-04-18
Rated 1 out of 5 by from I WAS a loyal Tubo Tax user, NOT anymore! I have been using Turbo Tax for the last twenty years. This year, was a nightmare. I had a large capital gain from an investment property. But it was impossible to report it correctly using the interview steps, and the TT tax site was useless. Then two forms were created that were totally incorrect, but when I would try to delete them, they kept popping back. I used the IRS site to figure out how to report my gain. Spent way more time then necessary. No more Turbo Tax for me.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is amazing! TurboTax is amazing! Spoke with one of the tax experts, Rosa I believe was her name, thinking I had a major problem! Turns out everything was okay and she reassured me of that. I was over thinking it. I've been using TurboTax since 2011 and have never had a problem! First time speaking with a rep, she should definitely get a raise! She was calm and very patient with me and one of the best experiences I've had over the phone! Thank you very much for your time and support!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 846
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Satisfied as Always Very Happy with product in a difficult year. Thank You
Date published: 2022-04-18
Rated 5 out of 5 by from easy to follow instrucions this is my 6th year using turbo tax and it's always nice and easy and if i have questions i can literally ask and get an answer quickly...
Date published: 2022-04-18
Rated 5 out of 5 by from Very Easy and fast Very user friendly software; easy to navigate forward and back. good fact-cheching.
Date published: 2022-04-18
Rated 1 out of 5 by from Trubo tax will not send returns! More than two hours or retrying and it will NOT sen exilian.... and give only the following message which is useless "Looks like we've had a technical hiccup" a useless non informational response.
Date published: 2022-04-18
Rated 5 out of 5 by from easy and quick It was easy and quick to use. did not cost too much. explained any issue and why i owed this year
Date published: 2022-04-18
Rated 1 out of 5 by from super expensive ccard fees. probs w/ state efile way too expensive. credit card fees are ridiculous. always have problems with state efile
Date published: 2022-04-18
Rated 3 out of 5 by from Great until its time to pay You should advise people to shrink the size of their screen to about 45% so they can see the stupid CONTINUE button at the bottom of the page when you attempt to pay for your state filing fee with a credit card. I spent more time trying to pay this stupid fee than it took me to fill out my tax return!
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is a great product I've been using Turbo Tax for years and cannot imagine doing my taxes without it!
Date published: 2022-04-18
Rated 1 out of 5 by from I WAS a loyal Tubo Tax user, NOT anymore! I have been using Turbo Tax for the last twenty years. This year, was a nightmare. I had a large capital gain from an investment property. But it was impossible to report it correctly using the interview steps, and the TT tax site was useless. Then two forms were created that were totally incorrect, but when I would try to delete them, they kept popping back. I used the IRS site to figure out how to report my gain. Spent way more time then necessary. No more Turbo Tax for me.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is amazing! TurboTax is amazing! Spoke with one of the tax experts, Rosa I believe was her name, thinking I had a major problem! Turns out everything was okay and she reassured me of that. I was over thinking it. I've been using TurboTax since 2011 and have never had a problem! First time speaking with a rep, she should definitely get a raise! She was calm and very patient with me and one of the best experiences I've had over the phone! Thank you very much for your time and support!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 846