TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Turbo Tax Instructions Turbo Tax was easy to do. The instructions were easy to follow. It usually take me days to do my taxes but with Turbo Tax I was done in less than an hour.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and quick Only a couple of things were vague at first. Also, didn't have a way to verify previous return data when asked.
Date published: 2023-04-18
Rated 5 out of 5 by from #1 IN THE BUSINESS!! EASY AND VERY HELPFUL!!! BEEN USING FOR YEARS AND WILL CONTINUE TO DO SO!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy for anyone who can read This is the easiest way to get them done! Dummy Proof!
Date published: 2023-04-18
Rated 2 out of 5 by from Not worth the charges When you hit the back button it literally does not take to the exact previous screen. So when you want it to ask you a previous question and show you what you may have selected wrong it doesnt come up and its not clear how to get back to that screen. Once everything is in the submitting process is the only nice factor.
Date published: 2023-04-18
Rated 2 out of 5 by from It's turbotax I've used it multiple times, but for some reason I have had difficulties with it this year. Had to refile 3 times just to get it right. The program kept telling me a document needed to be fixed, but wouldn't show me the actual page for input. I had to get back onto a computer and look up the document to find out it's an insurance document. Also, despite telling them I moved, they never took my new address. Lastly, I don't recommend leaving a review because they share that information.
Date published: 2023-04-18
Rated 4 out of 5 by from Used for 10+ years I have used Turbo Tax for 10+ years. I like doing myself so I can update the info if I need to. I can also go at my own pace. I love all the FAQ's and questions that they have answered in the past to review for each step. The only thing I didn't like this year is the price. I paid WAY more than I normally do. I will probably use again. But I wouldn't be apposed to use someone else if the price was better.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is thorough, very easy to understand and the user experience is awesome.
Date published: 2023-04-18
Rated 3 out of 5 by from Not as helpful as before. More difficult to navigate as before and explanations were not as detailed when selected for clarification. Also, explanation of costs of using a debit card vice a credit card were not explained. Luckily I had looked them up on the IRS website prior to paying. These amounts would have been added to the percentage you collect and would have cost your customers around 7% of their payment. I have been a happy customer for many years but, this year I believe your program is much less customer oriented and more about increasing your profit margin.
Date published: 2023-04-18
Rated 2 out of 5 by from Experience is worsening This product is becoming more confusing and expensive, with more added pop ups and upselling products and data sharing opt/ins, in confusing ways. Because of this it could very well be my last year using turbo tax.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 845
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Instructions Turbo Tax was easy to do. The instructions were easy to follow. It usually take me days to do my taxes but with Turbo Tax I was done in less than an hour.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and quick Only a couple of things were vague at first. Also, didn't have a way to verify previous return data when asked.
Date published: 2023-04-18
Rated 5 out of 5 by from #1 IN THE BUSINESS!! EASY AND VERY HELPFUL!!! BEEN USING FOR YEARS AND WILL CONTINUE TO DO SO!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy for anyone who can read This is the easiest way to get them done! Dummy Proof!
Date published: 2023-04-18
Rated 2 out of 5 by from Not worth the charges When you hit the back button it literally does not take to the exact previous screen. So when you want it to ask you a previous question and show you what you may have selected wrong it doesnt come up and its not clear how to get back to that screen. Once everything is in the submitting process is the only nice factor.
Date published: 2023-04-18
Rated 2 out of 5 by from It's turbotax I've used it multiple times, but for some reason I have had difficulties with it this year. Had to refile 3 times just to get it right. The program kept telling me a document needed to be fixed, but wouldn't show me the actual page for input. I had to get back onto a computer and look up the document to find out it's an insurance document. Also, despite telling them I moved, they never took my new address. Lastly, I don't recommend leaving a review because they share that information.
Date published: 2023-04-18
Rated 4 out of 5 by from Used for 10+ years I have used Turbo Tax for 10+ years. I like doing myself so I can update the info if I need to. I can also go at my own pace. I love all the FAQ's and questions that they have answered in the past to review for each step. The only thing I didn't like this year is the price. I paid WAY more than I normally do. I will probably use again. But I wouldn't be apposed to use someone else if the price was better.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Great! Turbo Tax is thorough, very easy to understand and the user experience is awesome.
Date published: 2023-04-18
Rated 3 out of 5 by from Not as helpful as before. More difficult to navigate as before and explanations were not as detailed when selected for clarification. Also, explanation of costs of using a debit card vice a credit card were not explained. Luckily I had looked them up on the IRS website prior to paying. These amounts would have been added to the percentage you collect and would have cost your customers around 7% of their payment. I have been a happy customer for many years but, this year I believe your program is much less customer oriented and more about increasing your profit margin.
Date published: 2023-04-18
Rated 2 out of 5 by from Experience is worsening This product is becoming more confusing and expensive, with more added pop ups and upselling products and data sharing opt/ins, in confusing ways. Because of this it could very well be my last year using turbo tax.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 845