TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 3 out of 5 by from Used to be a good deal $150 to do simple returns? I remember paying $30....what changed?
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Awesome! The TurboTax is informative and very helpful in every stages.
Date published: 2021-05-17
Rated 3 out of 5 by from I have loved using TurboTax for many years (20?). TurboTax is great, except last year and this year it gave me fits with errors on a Schedule K-1. Error explanations difficult to understand and difficult to correct. Took a lot of my precious time.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Is Excellent! Easy to understand, excellent help feature, never fails to help me get my taxes done correctly and and on time!
Date published: 2021-05-17
Rated 2 out of 5 by from More Difficult than Previous Years I found the software much more difficult to navigate this year. New language that is not clear to the not tax smart person. I found it extremely frustrating to input information that was not able to be used for tax deduction purposes and that it was not clear until digging that it was a change to no longer be an allowable deduction this year. I also found it frustrating that when full deductions or credits were not allowable there was not a clear explanation why. As well as it was not always clear where to look in last years return for information that did not transfer over to this year.
Date published: 2021-05-17
Rated 3 out of 5 by from Product Glitchy This Year Product seemed glitchy this year. For some reason, it did not populate my 2019 inform correctly. Also, when hitting the back-button, the wrong screen was populated. Also, took a long time to download and install the app this year.
Date published: 2021-05-17
Rated 5 out of 5 by from Thanks TurboTax I've always done my own taxes (some tax training and work experience) but I certainly like the option of having a live person to talk to if I cannot find answer to a question. jnc
Date published: 2021-05-17
Rated 5 out of 5 by from Great Product!! Walked me through everything that I needed. Thank you!
Date published: 2021-05-17
Rated 4 out of 5 by from A Sturdy and Solid Tax Prep Program I've been using TurboTax for my taxes for over a decade now. I've found it to be a real time-saver.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use Was not as challenging as I thought it would be. Easy to follow.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 843
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Used to be a good deal $150 to do simple returns? I remember paying $30....what changed?
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is Awesome! The TurboTax is informative and very helpful in every stages.
Date published: 2021-05-17
Rated 3 out of 5 by from I have loved using TurboTax for many years (20?). TurboTax is great, except last year and this year it gave me fits with errors on a Schedule K-1. Error explanations difficult to understand and difficult to correct. Took a lot of my precious time.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Is Excellent! Easy to understand, excellent help feature, never fails to help me get my taxes done correctly and and on time!
Date published: 2021-05-17
Rated 2 out of 5 by from More Difficult than Previous Years I found the software much more difficult to navigate this year. New language that is not clear to the not tax smart person. I found it extremely frustrating to input information that was not able to be used for tax deduction purposes and that it was not clear until digging that it was a change to no longer be an allowable deduction this year. I also found it frustrating that when full deductions or credits were not allowable there was not a clear explanation why. As well as it was not always clear where to look in last years return for information that did not transfer over to this year.
Date published: 2021-05-17
Rated 3 out of 5 by from Product Glitchy This Year Product seemed glitchy this year. For some reason, it did not populate my 2019 inform correctly. Also, when hitting the back-button, the wrong screen was populated. Also, took a long time to download and install the app this year.
Date published: 2021-05-17
Rated 5 out of 5 by from Thanks TurboTax I've always done my own taxes (some tax training and work experience) but I certainly like the option of having a live person to talk to if I cannot find answer to a question. jnc
Date published: 2021-05-17
Rated 5 out of 5 by from Great Product!! Walked me through everything that I needed. Thank you!
Date published: 2021-05-17
Rated 4 out of 5 by from A Sturdy and Solid Tax Prep Program I've been using TurboTax for my taxes for over a decade now. I've found it to be a real time-saver.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use Was not as challenging as I thought it would be. Easy to follow.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 843