TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from good but could be better It took me only an hour and 15 minutes to complete taking standard deduction but this was a second try. When trying to find out how to skip itemizing and go straight to standard deduction your nice help lady somehow closed the program and my browser and my work hadn't been saved. Why not program in an automatic save or place a save prompt or button at every place you go to the next step. The help /question boxes were terrible/ useless.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax miscategorized Mutual Fund transaction Turbo Tax miscategorized a Mutual Fund transaction. A short term sale was miscategorized as a long term sale.
Date published: 2023-04-18
Rated 2 out of 5 by from Full of hidden fees, it's nothing special They just keep adding fees, even if you turn down the "extra" they just keep asking over and over until it is no longer an option and they make you pay for the "extra". It's a computer program that fills in boxes in a form, nothing special, not worth the price but there is little other choice
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is a great tool but overpriced at times TurboTax is a great tool but is honestly overpriced at times for what it is. The extra info is very helpful though!
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and easy Quick and easy that's all I have to say. I've been doing my taxes with turbo tax for the last 5 years.
Date published: 2023-04-18
Rated 1 out of 5 by from greedy Took 75% of my refund for the most basic plan. It says this is too short so: price gouging
Date published: 2023-04-18
Rated 5 out of 5 by from Amazing enhanced experience - Turbo tax has improved the experience so much. It was so easy to navigate, and I had a complex situation with a coronavirus distribution in 2020. When I got stuck, I got help from the automated help feature and it gave me easy to follow instructions to solve this complex case. I'm SO impressed!! Also love the "race" feature -- it gamifies the experience and makes you feel accomplished when done.
Date published: 2023-04-18
Rated 5 out of 5 by from Best tax filing tool ever! Tax filing is easy using Turbo tax. They literally walk you through each step and gives you confidence that your filed tax is audit proof.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesone Very easy to use!! Still had to pay. Stinks that the gov...
Date published: 2023-04-18
Rated 5 out of 5 by from great used it again, yay, used it again, yay,used it again, yay
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 842
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from good but could be better It took me only an hour and 15 minutes to complete taking standard deduction but this was a second try. When trying to find out how to skip itemizing and go straight to standard deduction your nice help lady somehow closed the program and my browser and my work hadn't been saved. Why not program in an automatic save or place a save prompt or button at every place you go to the next step. The help /question boxes were terrible/ useless.
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax miscategorized Mutual Fund transaction Turbo Tax miscategorized a Mutual Fund transaction. A short term sale was miscategorized as a long term sale.
Date published: 2023-04-18
Rated 2 out of 5 by from Full of hidden fees, it's nothing special They just keep adding fees, even if you turn down the "extra" they just keep asking over and over until it is no longer an option and they make you pay for the "extra". It's a computer program that fills in boxes in a form, nothing special, not worth the price but there is little other choice
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is a great tool but overpriced at times TurboTax is a great tool but is honestly overpriced at times for what it is. The extra info is very helpful though!
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and easy Quick and easy that's all I have to say. I've been doing my taxes with turbo tax for the last 5 years.
Date published: 2023-04-18
Rated 1 out of 5 by from greedy Took 75% of my refund for the most basic plan. It says this is too short so: price gouging
Date published: 2023-04-18
Rated 5 out of 5 by from Amazing enhanced experience - Turbo tax has improved the experience so much. It was so easy to navigate, and I had a complex situation with a coronavirus distribution in 2020. When I got stuck, I got help from the automated help feature and it gave me easy to follow instructions to solve this complex case. I'm SO impressed!! Also love the "race" feature -- it gamifies the experience and makes you feel accomplished when done.
Date published: 2023-04-18
Rated 5 out of 5 by from Best tax filing tool ever! Tax filing is easy using Turbo tax. They literally walk you through each step and gives you confidence that your filed tax is audit proof.
Date published: 2023-04-18
Rated 5 out of 5 by from Awesone Very easy to use!! Still had to pay. Stinks that the gov...
Date published: 2023-04-18
Rated 5 out of 5 by from great used it again, yay, used it again, yay,used it again, yay
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 842