TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 5 out of 5 by from Excellent platform, easy to use Expert advisors always there when needed. Quick, concise, know their stuff.
Date published: 2022-04-18
Rated 2 out of 5 by from Overpriced- The fees have gone up so much I will not continue to use turbotax. my tax situation has not changed but the fees have more than doubled over the last 2 years. My fantastic tax guy only charges me $150 and he usually finds tax breaks I didn't realize I could file.
Date published: 2022-04-18
Rated 4 out of 5 by from Good but constant improvements should occur Guidance is pretty good throughout. Checking in the end loses me when I did everything correctly, but then "errors" are found. The built-in algorithm should be able to handle those. What I dislike most is the constant entering of my name and contact info when making in-app purchase, even though I always check "Remember me"
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome Program The experience was easy breezy. I was able to breeze right through despite owning a business. Turbo tax is wonderful.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is awesime I didn't engage with anyine but the process was effortless
Date published: 2022-04-18
Rated 5 out of 5 by from easy fast quick and easy with help easy and worth the $$. time well spent on line
Date published: 2022-04-18
Rated 4 out of 5 by from Good Very easy. I hope it is all correct. I like the product.
Date published: 2022-04-18
Rated 2 out of 5 by from Over the years, have had increasing issues Over the years have had increasing issues with TurboTax. This year, using my previous AGI from 2020 tax file, my file was rejected for a mismatch (that TT furnished). Have yet to find an address to mail my taxes to. Great Frustration!
Date published: 2022-04-18
Rated 3 out of 5 by from Leaves me with too many questions My downloaded forms had foreign tax info that Turbo tax did not pick up. It asked me questions that I had to research, then enter manually when they were right on the downloaded forms. It asks you to make decisions about filing that I don't know how to approach so this is NOT great of last minute filing. I believe I am overpaying my taxes. I also Don't like that I am paying $60 for a version that includes State taxes (The Fed only is free... ), but to file them electronically I have to pony up an additional $25. My New Year resolution is to do the taxes earlier, print them and snail-mail using <$1 in postage. Also, finding and moving files between computers was challenging - mostly to find the files. :( And, the installation would not let me go back and install the program on a D drive when I accidentally hit enter with the C: drive selected. I will have to go back and re-arrange things eventually, someday, maybe. On the other hand it's nice to have a program walk you through the forms and ask the right questions, particularly when you have investments. When I finally got to importing last years taxes (changed computers) it was nice to see a comparison between the years. The prompting for interest and dividends should have used last year's companies as prompts - and remembered where to go to download from brokers. Overall, worth using, but I wish they hired a usability and user friendliness expert or dozen. Let the CPA guide the tax code handling but give more explanation and expertise when asking questions. The language in some prompts had me deciphering the question instead of just going ahead and answering it.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Turbo Tax is easy to maneuver through. Have used it for years.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 816
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent platform, easy to use Expert advisors always there when needed. Quick, concise, know their stuff.
Date published: 2022-04-18
Rated 2 out of 5 by from Overpriced- The fees have gone up so much I will not continue to use turbotax. my tax situation has not changed but the fees have more than doubled over the last 2 years. My fantastic tax guy only charges me $150 and he usually finds tax breaks I didn't realize I could file.
Date published: 2022-04-18
Rated 4 out of 5 by from Good but constant improvements should occur Guidance is pretty good throughout. Checking in the end loses me when I did everything correctly, but then "errors" are found. The built-in algorithm should be able to handle those. What I dislike most is the constant entering of my name and contact info when making in-app purchase, even though I always check "Remember me"
Date published: 2022-04-18
Rated 5 out of 5 by from Awesome Program The experience was easy breezy. I was able to breeze right through despite owning a business. Turbo tax is wonderful.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbotax is awesime I didn't engage with anyine but the process was effortless
Date published: 2022-04-18
Rated 5 out of 5 by from easy fast quick and easy with help easy and worth the $$. time well spent on line
Date published: 2022-04-18
Rated 4 out of 5 by from Good Very easy. I hope it is all correct. I like the product.
Date published: 2022-04-18
Rated 2 out of 5 by from Over the years, have had increasing issues Over the years have had increasing issues with TurboTax. This year, using my previous AGI from 2020 tax file, my file was rejected for a mismatch (that TT furnished). Have yet to find an address to mail my taxes to. Great Frustration!
Date published: 2022-04-18
Rated 3 out of 5 by from Leaves me with too many questions My downloaded forms had foreign tax info that Turbo tax did not pick up. It asked me questions that I had to research, then enter manually when they were right on the downloaded forms. It asks you to make decisions about filing that I don't know how to approach so this is NOT great of last minute filing. I believe I am overpaying my taxes. I also Don't like that I am paying $60 for a version that includes State taxes (The Fed only is free... ), but to file them electronically I have to pony up an additional $25. My New Year resolution is to do the taxes earlier, print them and snail-mail using <$1 in postage. Also, finding and moving files between computers was challenging - mostly to find the files. :( And, the installation would not let me go back and install the program on a D drive when I accidentally hit enter with the C: drive selected. I will have to go back and re-arrange things eventually, someday, maybe. On the other hand it's nice to have a program walk you through the forms and ask the right questions, particularly when you have investments. When I finally got to importing last years taxes (changed computers) it was nice to see a comparison between the years. The prompting for interest and dividends should have used last year's companies as prompts - and remembered where to go to download from brokers. Overall, worth using, but I wish they hired a usability and user friendliness expert or dozen. Let the CPA guide the tax code handling but give more explanation and expertise when asking questions. The language in some prompts had me deciphering the question instead of just going ahead and answering it.
Date published: 2022-04-18
Rated 5 out of 5 by from Great Turbo Tax is easy to maneuver through. Have used it for years.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 816