TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from easy to navigate. Software was easy to navigate. Any questions I had about forms (1099, 1098-T, ECT) I received in the mail, I was able to enter the name of the form into the search bar and was directed to where i enter that information in.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Great app for us technology handicapped. Looking forward to next year
Date published: 2023-04-18
Rated 3 out of 5 by from Faulty loop in paying for e-file on State Taxes While attempting to e.file a return, I got stuck in a loop in the pay for state efile process. System went out to Intuit and allowed me to pay for the efile, then sent me back to Turbotax and kept asking me to pay for my efile, never letting me proceed to efile my Federal and State taxes. I contacted support the first time this happened, and was on the phone for just over an hour and it was resolved (Case #1520008543) by the support person running through a $0.00 charge to my CC and giving me the Auth Code to put in the screen on my Turbotax application. Then again today this same error happened when I went to file my own taxes. Went to pay for the state tax efile and back into the same loop. Got a different person (Case #1520636614) this person wasn't able to assist me, so even though I paid $25 to efile my state return, I faked the system out by not efiling my state return, only efiled my Federal return. That worked my Fed retrun has already been accepted. I am having to print my State return and am headed to the Post Office now to get it mailed.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to use Its easy to use, but let us know that we need last years tax return before we start to complete process.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is quick and easy its very easy to file your returns with turbotax and they always do it right
Date published: 2023-04-18
Rated 5 out of 5 by from Tt Awsome job works good........................ .....
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX SO EASY TO USE! Turbo tax is easy to use. Program walks you right through it!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax Review TurboTax was able to get me a better return than Tax Slayer
Date published: 2023-04-18
Rated 5 out of 5 by from Perfect! Live expert was super! Knowledgable and called back in 3 minutes.
Date published: 2023-04-18
Rated 5 out of 5 by from Very helpful Easy to use, I would add better explanation notes during filling the data. Nonetheless, having a phone call with the representative was very helpful. Great job
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 815
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from easy to navigate. Software was easy to navigate. Any questions I had about forms (1099, 1098-T, ECT) I received in the mail, I was able to enter the name of the form into the search bar and was directed to where i enter that information in.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to use Great app for us technology handicapped. Looking forward to next year
Date published: 2023-04-18
Rated 3 out of 5 by from Faulty loop in paying for e-file on State Taxes While attempting to e.file a return, I got stuck in a loop in the pay for state efile process. System went out to Intuit and allowed me to pay for the efile, then sent me back to Turbotax and kept asking me to pay for my efile, never letting me proceed to efile my Federal and State taxes. I contacted support the first time this happened, and was on the phone for just over an hour and it was resolved (Case #1520008543) by the support person running through a $0.00 charge to my CC and giving me the Auth Code to put in the screen on my Turbotax application. Then again today this same error happened when I went to file my own taxes. Went to pay for the state tax efile and back into the same loop. Got a different person (Case #1520636614) this person wasn't able to assist me, so even though I paid $25 to efile my state return, I faked the system out by not efiling my state return, only efiled my Federal return. That worked my Fed retrun has already been accepted. I am having to print my State return and am headed to the Post Office now to get it mailed.
Date published: 2023-04-18
Rated 4 out of 5 by from Easy to use Its easy to use, but let us know that we need last years tax return before we start to complete process.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is quick and easy its very easy to file your returns with turbotax and they always do it right
Date published: 2023-04-18
Rated 5 out of 5 by from Tt Awsome job works good........................ .....
Date published: 2023-04-18
Rated 5 out of 5 by from TURBO TAX SO EASY TO USE! Turbo tax is easy to use. Program walks you right through it!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax Review TurboTax was able to get me a better return than Tax Slayer
Date published: 2023-04-18
Rated 5 out of 5 by from Perfect! Live expert was super! Knowledgable and called back in 3 minutes.
Date published: 2023-04-18
Rated 5 out of 5 by from Very helpful Easy to use, I would add better explanation notes during filling the data. Nonetheless, having a phone call with the representative was very helpful. Great job
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 815