TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from every year it is getting worse may not use this again next year. after 15 years, i dont think i can do it again.
Date published: 2023-04-19
Rated 1 out of 5 by from last year i will use them It's far too over priced to explain nothing to me that will actually benefit me. I used to enjoy this program and thought it reasonable but why pay them so much when i could pay slightly more and have an actual tax accountant try and help find me deductions for my taxes. Dont waste your time.
Date published: 2023-04-19
Rated 3 out of 5 by from Stuck in a reloading loop at the LAST Step!! All fine until the VERY LAST STEP,,,finally refresh _ wouldn't load last page correctly!!
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome! Awesome! I received an excellent support from the live agent- Jim. Truely helpful!
Date published: 2023-04-19
Rated 4 out of 5 by from Still takes a lot of time Overall pretty good software. Many of the logins to various websites fail. Faster to just download yourself and upload the PDF/CSV. Really like that your previous info is saved to make it quicker. Still feel a good CPA can likely find you more tax breaks quicker, but overall this is good to get your stuff done.
Date published: 2023-04-19
Rated 4 out of 5 by from twenty years as a customer Turbotax is better than ever. Long night, thats all you get!
Date published: 2023-04-19
Rated 1 out of 5 by from Hidden charges It's a shame they Implement premium in order for you to have the fees deducted from your taxes
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX IS THE WAY TO GO !!!!!!! THE PROGRAM IS VERY USER-FRIENDLY, THIS IS MY 7TH YEAR USING TURBO TAX AND I AM 74 YEARS OLD.
Date published: 2023-04-19
Rated 5 out of 5 by from Jennifer was great! I had a bad experience last year with the IRS not having my correct AGI due to slow processing and the pandemic. I was very concerned about attempting to e-file this year and Jennifer helped me through it.
Date published: 2023-04-19
Rated 5 out of 5 by from Pretty Easy This was easy to use. The hardest part was starting.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 807
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from every year it is getting worse may not use this again next year. after 15 years, i dont think i can do it again.
Date published: 2023-04-19
Rated 1 out of 5 by from last year i will use them It's far too over priced to explain nothing to me that will actually benefit me. I used to enjoy this program and thought it reasonable but why pay them so much when i could pay slightly more and have an actual tax accountant try and help find me deductions for my taxes. Dont waste your time.
Date published: 2023-04-19
Rated 3 out of 5 by from Stuck in a reloading loop at the LAST Step!! All fine until the VERY LAST STEP,,,finally refresh _ wouldn't load last page correctly!!
Date published: 2023-04-19
Rated 5 out of 5 by from Awesome! Awesome! I received an excellent support from the live agent- Jim. Truely helpful!
Date published: 2023-04-19
Rated 4 out of 5 by from Still takes a lot of time Overall pretty good software. Many of the logins to various websites fail. Faster to just download yourself and upload the PDF/CSV. Really like that your previous info is saved to make it quicker. Still feel a good CPA can likely find you more tax breaks quicker, but overall this is good to get your stuff done.
Date published: 2023-04-19
Rated 4 out of 5 by from twenty years as a customer Turbotax is better than ever. Long night, thats all you get!
Date published: 2023-04-19
Rated 1 out of 5 by from Hidden charges It's a shame they Implement premium in order for you to have the fees deducted from your taxes
Date published: 2023-04-19
Rated 5 out of 5 by from TURBO TAX IS THE WAY TO GO !!!!!!! THE PROGRAM IS VERY USER-FRIENDLY, THIS IS MY 7TH YEAR USING TURBO TAX AND I AM 74 YEARS OLD.
Date published: 2023-04-19
Rated 5 out of 5 by from Jennifer was great! I had a bad experience last year with the IRS not having my correct AGI due to slow processing and the pandemic. I was very concerned about attempting to e-file this year and Jennifer helped me through it.
Date published: 2023-04-19
Rated 5 out of 5 by from Pretty Easy This was easy to use. The hardest part was starting.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 807