TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 5 out of 5 by from easy to use First time using this app. It was easy to follow and quick.
Date published: 2021-05-17
Rated 2 out of 5 by from Waayy too pricey and tricked me into upgrading Upsell you without a way to remedy. Garbage money grab
Date published: 2021-05-17
Rated 4 out of 5 by from awesome! Easy to use,helpful explanations,quick and accurate results.
Date published: 2021-05-17
Rated 5 out of 5 by from Free version worked just fine A simple free tax return offered by my bank, all went well, no charge at all :)
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is perfect! I had a great experience, and It is straightforward to use!
Date published: 2021-05-17
Rated 2 out of 5 by from Confusing and Hard to Check Forms Many fields and selections do not display the entry. So not sure I have selected correctly. No method to go back and view completed forms. No method to view an unfilled form. I needed to look at Form 8949, and there is no list of forms to choose from. My 1099-B had some blanks and said to use 8949. No way to go back and view or correct a form. No way to change information on a form. Asked for help and waited the estimated 48 min for a return phone call. It is now some 7 hours later and have still not received the call. Cannot save the return to a file name on the web site so that I can see what difference alternate methods or situations would make. This web version really sucks when comparred to a program on my computer, as I have used for many years. I don't like windows 10, so I am forced to use the web site version.
Date published: 2021-05-17
Rated 5 out of 5 by from good but expensive good but expensive good but expensive good but expensive
Date published: 2021-05-17
Rated 2 out of 5 by from going downhill now I have to pay to efile my state. so likely will just go back to doing it myself next year without paying for your program
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! Easy to use, walks you through a lot of steps and very affordable.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax saves me a lot of time; small bugs though I use TurboTax to save time as it remembers what I did from the previous year. However it does not remember enough and sometimes drops supporting details that I have typed in to remind myself of last years items. I use forms method as the questions take me much more time. Supporting details from the previous year flag each item in the forms that will need data inputted so I just need to look over the forms and find those spots with supporting details ( a 0 in an entry line.) A new bug in Supporting Details appeared this year and was very annoying -- while typing in the number column only the first digit would be accepted (I would try to type 12.34 but I would teg 1.0, i.e. only the first digit). The worst was that I could not find a place to report the bugs that I found.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 806
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from easy to use First time using this app. It was easy to follow and quick.
Date published: 2021-05-17
Rated 2 out of 5 by from Waayy too pricey and tricked me into upgrading Upsell you without a way to remedy. Garbage money grab
Date published: 2021-05-17
Rated 4 out of 5 by from awesome! Easy to use,helpful explanations,quick and accurate results.
Date published: 2021-05-17
Rated 5 out of 5 by from Free version worked just fine A simple free tax return offered by my bank, all went well, no charge at all :)
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is perfect! I had a great experience, and It is straightforward to use!
Date published: 2021-05-17
Rated 2 out of 5 by from Confusing and Hard to Check Forms Many fields and selections do not display the entry. So not sure I have selected correctly. No method to go back and view completed forms. No method to view an unfilled form. I needed to look at Form 8949, and there is no list of forms to choose from. My 1099-B had some blanks and said to use 8949. No way to go back and view or correct a form. No way to change information on a form. Asked for help and waited the estimated 48 min for a return phone call. It is now some 7 hours later and have still not received the call. Cannot save the return to a file name on the web site so that I can see what difference alternate methods or situations would make. This web version really sucks when comparred to a program on my computer, as I have used for many years. I don't like windows 10, so I am forced to use the web site version.
Date published: 2021-05-17
Rated 5 out of 5 by from good but expensive good but expensive good but expensive good but expensive
Date published: 2021-05-17
Rated 2 out of 5 by from going downhill now I have to pay to efile my state. so likely will just go back to doing it myself next year without paying for your program
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! Easy to use, walks you through a lot of steps and very affordable.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax saves me a lot of time; small bugs though I use TurboTax to save time as it remembers what I did from the previous year. However it does not remember enough and sometimes drops supporting details that I have typed in to remind myself of last years items. I use forms method as the questions take me much more time. Supporting details from the previous year flag each item in the forms that will need data inputted so I just need to look over the forms and find those spots with supporting details ( a 0 in an entry line.) A new bug in Supporting Details appeared this year and was very annoying -- while typing in the number column only the first digit would be accepted (I would try to type 12.34 but I would teg 1.0, i.e. only the first digit). The worst was that I could not find a place to report the bugs that I found.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 806