TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from easy to use First time using this app. It was easy to follow and quick.
Date published: 2021-05-17
Rated 2 out of 5 by from Waayy too pricey and tricked me into upgrading Upsell you without a way to remedy. Garbage money grab
Date published: 2021-05-17
Rated 4 out of 5 by from awesome! Easy to use,helpful explanations,quick and accurate results.
Date published: 2021-05-17
Rated 5 out of 5 by from Free version worked just fine A simple free tax return offered by my bank, all went well, no charge at all :)
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is perfect! I had a great experience, and It is straightforward to use!
Date published: 2021-05-17
Rated 2 out of 5 by from Confusing and Hard to Check Forms Many fields and selections do not display the entry. So not sure I have selected correctly. No method to go back and view completed forms. No method to view an unfilled form. I needed to look at Form 8949, and there is no list of forms to choose from. My 1099-B had some blanks and said to use 8949. No way to go back and view or correct a form. No way to change information on a form. Asked for help and waited the estimated 48 min for a return phone call. It is now some 7 hours later and have still not received the call. Cannot save the return to a file name on the web site so that I can see what difference alternate methods or situations would make. This web version really sucks when comparred to a program on my computer, as I have used for many years. I don't like windows 10, so I am forced to use the web site version.
Date published: 2021-05-17
Rated 5 out of 5 by from good but expensive good but expensive good but expensive good but expensive
Date published: 2021-05-17
Rated 2 out of 5 by from going downhill now I have to pay to efile my state. so likely will just go back to doing it myself next year without paying for your program
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! Easy to use, walks you through a lot of steps and very affordable.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax saves me a lot of time; small bugs though I use TurboTax to save time as it remembers what I did from the previous year. However it does not remember enough and sometimes drops supporting details that I have typed in to remind myself of last years items. I use forms method as the questions take me much more time. Supporting details from the previous year flag each item in the forms that will need data inputted so I just need to look over the forms and find those spots with supporting details ( a 0 in an entry line.) A new bug in Supporting Details appeared this year and was very annoying -- while typing in the number column only the first digit would be accepted (I would try to type 12.34 but I would teg 1.0, i.e. only the first digit). The worst was that I could not find a place to report the bugs that I found.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 806
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from easy to use First time using this app. It was easy to follow and quick.
Date published: 2021-05-17
Rated 2 out of 5 by from Waayy too pricey and tricked me into upgrading Upsell you without a way to remedy. Garbage money grab
Date published: 2021-05-17
Rated 4 out of 5 by from awesome! Easy to use,helpful explanations,quick and accurate results.
Date published: 2021-05-17
Rated 5 out of 5 by from Free version worked just fine A simple free tax return offered by my bank, all went well, no charge at all :)
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is perfect! I had a great experience, and It is straightforward to use!
Date published: 2021-05-17
Rated 2 out of 5 by from Confusing and Hard to Check Forms Many fields and selections do not display the entry. So not sure I have selected correctly. No method to go back and view completed forms. No method to view an unfilled form. I needed to look at Form 8949, and there is no list of forms to choose from. My 1099-B had some blanks and said to use 8949. No way to go back and view or correct a form. No way to change information on a form. Asked for help and waited the estimated 48 min for a return phone call. It is now some 7 hours later and have still not received the call. Cannot save the return to a file name on the web site so that I can see what difference alternate methods or situations would make. This web version really sucks when comparred to a program on my computer, as I have used for many years. I don't like windows 10, so I am forced to use the web site version.
Date published: 2021-05-17
Rated 5 out of 5 by from good but expensive good but expensive good but expensive good but expensive
Date published: 2021-05-17
Rated 2 out of 5 by from going downhill now I have to pay to efile my state. so likely will just go back to doing it myself next year without paying for your program
Date published: 2021-05-17
Rated 5 out of 5 by from Easy to use! Easy to use, walks you through a lot of steps and very affordable.
Date published: 2021-05-17
Rated 4 out of 5 by from TurboTax saves me a lot of time; small bugs though I use TurboTax to save time as it remembers what I did from the previous year. However it does not remember enough and sometimes drops supporting details that I have typed in to remind myself of last years items. I use forms method as the questions take me much more time. Supporting details from the previous year flag each item in the forms that will need data inputted so I just need to look over the forms and find those spots with supporting details ( a 0 in an entry line.) A new bug in Supporting Details appeared this year and was very annoying -- while typing in the number column only the first digit would be accepted (I would try to type 12.34 but I would teg 1.0, i.e. only the first digit). The worst was that I could not find a place to report the bugs that I found.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 806