TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I LOVE TurboTax ! I've been using TurboTax for over seven years! Of those seven, I switched from an employee to a contractor, and TurboTax is still my preferred method for filing my taxes!
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is great, but ... TurboTax is great, but I dislike the constant upsell and cross-sell of its affiliated products. For example, after submitting my return, when I click on a button thinking I'm clicking to agree to receive updates on my refund via text, but instead it turns out I'm clicking to sign up to, for example, Credit Karma, which I don't need, so I have to carefully navigate around the marketing to simply properly log off. I'm one of those customers who will NEVER EVER buy TurboTax's affiliated products, and absolutely no form of advertisement will change my mind to buy your products. I wish there was an option at the start to opt out of all advertisements and marketing pop ups because TurboTax is wasting my time, and this will backfire because you will lose me as customer if you reach my tipping point.
Date published: 2023-04-18
Rated 5 out of 5 by from EASY TO DO MY OWN TAXES GREAT EASY PROCESS. MAKES DOING TAXES PRETTY PAINLESS
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Amends Reporting of income was confusing to me, which resulted in an amended return. Using the formula of 50% of income (including tax-free income) then comparing it to $32000 was new to me.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy First time and it was better than i expected. Will be back.
Date published: 2023-04-18
Rated 5 out of 5 by from Practically painless! Turbo Tax made it really easy to get my taxes completed, I'm a fan!
Date published: 2023-04-18
Rated 1 out of 5 by from Full service is terrible! After 7 years of preparing my own taxes on TurboTax, I decided to do full service and pay an expert because my circumstances were more complicated. Apparently the “expert” deleted my return and after many wasted hours of phone calls through the various layers of people, the answer was it had to be redone. The next expert seemed pretty competent but she determined the first expert incorrectly interpreted a tax break and the end result is that I had to pay $5k more! How can I trust that these people know what they are doing with this result? Nightmare!
Date published: 2023-04-18
Rated 5 out of 5 by from Realtor - 4.9 out of 5 stars Mostly positive, tubotax walks you through everything intuitively, whereas the government process is not intuitive. However, upon reviewing the forms for filing, it is difficult to understand how the various fields track back to the turbotax entries. It would be very helpful for either verification or editing if you could more easily link back to turbotax entry fields from a particular government line, box, etc. either via a link or lookup table/tool. As a realtor, I'm self employed, but don't really have my own business, which continually feels like a square peg in a round hole situation using turbotax (even in this questionnaire).
Date published: 2023-04-18
Rated 5 out of 5 by from Great Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.
Date published: 2023-04-18
Rated 5 out of 5 by from awesome review turbo tax was great, the live help was a massive difference in my filing this year. The list assist was difference of me paying 5k or getting over 20k back with my confusing filing this year. Couldnt be happier about the service.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 806
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I LOVE TurboTax ! I've been using TurboTax for over seven years! Of those seven, I switched from an employee to a contractor, and TurboTax is still my preferred method for filing my taxes!
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is great, but ... TurboTax is great, but I dislike the constant upsell and cross-sell of its affiliated products. For example, after submitting my return, when I click on a button thinking I'm clicking to agree to receive updates on my refund via text, but instead it turns out I'm clicking to sign up to, for example, Credit Karma, which I don't need, so I have to carefully navigate around the marketing to simply properly log off. I'm one of those customers who will NEVER EVER buy TurboTax's affiliated products, and absolutely no form of advertisement will change my mind to buy your products. I wish there was an option at the start to opt out of all advertisements and marketing pop ups because TurboTax is wasting my time, and this will backfire because you will lose me as customer if you reach my tipping point.
Date published: 2023-04-18
Rated 5 out of 5 by from EASY TO DO MY OWN TAXES GREAT EASY PROCESS. MAKES DOING TAXES PRETTY PAINLESS
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Amends Reporting of income was confusing to me, which resulted in an amended return. Using the formula of 50% of income (including tax-free income) then comparing it to $32000 was new to me.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy First time and it was better than i expected. Will be back.
Date published: 2023-04-18
Rated 5 out of 5 by from Practically painless! Turbo Tax made it really easy to get my taxes completed, I'm a fan!
Date published: 2023-04-18
Rated 1 out of 5 by from Full service is terrible! After 7 years of preparing my own taxes on TurboTax, I decided to do full service and pay an expert because my circumstances were more complicated. Apparently the “expert” deleted my return and after many wasted hours of phone calls through the various layers of people, the answer was it had to be redone. The next expert seemed pretty competent but she determined the first expert incorrectly interpreted a tax break and the end result is that I had to pay $5k more! How can I trust that these people know what they are doing with this result? Nightmare!
Date published: 2023-04-18
Rated 5 out of 5 by from Realtor - 4.9 out of 5 stars Mostly positive, tubotax walks you through everything intuitively, whereas the government process is not intuitive. However, upon reviewing the forms for filing, it is difficult to understand how the various fields track back to the turbotax entries. It would be very helpful for either verification or editing if you could more easily link back to turbotax entry fields from a particular government line, box, etc. either via a link or lookup table/tool. As a realtor, I'm self employed, but don't really have my own business, which continually feels like a square peg in a round hole situation using turbotax (even in this questionnaire).
Date published: 2023-04-18
Rated 5 out of 5 by from Great Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.Awesome amazing terrific.
Date published: 2023-04-18
Rated 5 out of 5 by from awesome review turbo tax was great, the live help was a massive difference in my filing this year. The list assist was difference of me paying 5k or getting over 20k back with my confusing filing this year. Couldnt be happier about the service.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 806