TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
NatSilva from
TurboTax is amazing!
Easy to use and makes filing taxes faster. I've used TurboTax for years and will continue to use TurboTax
Date published: 2023-04-18
Rated 5 out of 5 by
Rob41980 from
Always a lot quicker and painless than the last!
Even with a complex return, as a 1099 Business Owner, the prompts always help me get through it within under 2 hours!
Date published: 2023-04-18
Rated 4 out of 5 by
hardworkingmomma from
Turbo Tax made it easier
I waited until the last minute and Turbo Tax made it easier for me to prepare and file. I needed help twice. I received a call this first time and talked to an agent right away. Second time I received a call but was on hold for over 5min. I was able to figure out the answer I needed so hung up.
Date published: 2023-04-18
Rated 1 out of 5 by
CL1234567 from
Poor. Got charged $59 for return not even needed
Poor experience. Got charged for Florida state income return when I didn't even need to file it.
Date published: 2023-04-18
Rated 5 out of 5 by
Sarah 65 from
Great Experience
My experience was great. I did engage with one tax expert to complete a 1099-R QCD.
Date published: 2023-04-18
Rated 4 out of 5 by
Tuaq from
Turbo tax premium is easy but expensive
Would have preferred to have downloaded forms rather than online. i do not like online
Date published: 2023-04-18
Rated 5 out of 5 by
Dfana from
Very Easy to use. It's great!!
Excellent. first time using Turbo Tax. I will recommend it to my friends and family
Date published: 2023-04-18
Rated 4 out of 5 by
KellAmo from
TurboTax is very helpful but not without glitches.
I spoke with some people from turbo tax to try and fix part of my taxes. The assistants were very kind but they were not able to resolve my issue: After paying for TurboTax I could see that there was a mistake on my CA state return. In Part III Qualifying Person Information (4) I entered my approximate annual income. However I was supposed to enter my child's income. I was unable to amend the return.
Date published: 2023-04-18
Rated 3 out of 5 by
mainst361 from
Turbo
It's ok but more confusing than in previous years. Not easy to find worksheets if you have made a mistake, which I had. I had inadvertently put a wrong state into the business address so the zip did not coincide with info and gave me a headache trying to figure out how to correct the misinformation.
Date published: 2023-04-18
Rated 3 out of 5 by
dmi55 from
EXPENSIVE
I wanted to file with some assistance, but found that I had to fill out a lot of the tax return info my self for 119$ and then had to pay an additional 60$ to file state taxes so that I did not have to do it from scratch when the info I entered was just duplicated more or less and then charged another 39$ to have turbotax charge these fees from my tax returns.. Not to happy about it!
All TurboTax® Offerings Reviews - Page 805
Date published: 2023-04-18
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
NatSilva from
TurboTax is amazing!
Easy to use and makes filing taxes faster. I've used TurboTax for years and will continue to use TurboTax
Date published: 2023-04-18
Rated 5 out of 5 by
Rob41980 from
Always a lot quicker and painless than the last!
Even with a complex return, as a 1099 Business Owner, the prompts always help me get through it within under 2 hours!
Date published: 2023-04-18
Rated 4 out of 5 by
hardworkingmomma from
Turbo Tax made it easier
I waited until the last minute and Turbo Tax made it easier for me to prepare and file. I needed help twice. I received a call this first time and talked to an agent right away. Second time I received a call but was on hold for over 5min. I was able to figure out the answer I needed so hung up.
Date published: 2023-04-18
Rated 1 out of 5 by
CL1234567 from
Poor. Got charged $59 for return not even needed
Poor experience. Got charged for Florida state income return when I didn't even need to file it.
Date published: 2023-04-18
Rated 5 out of 5 by
Sarah 65 from
Great Experience
My experience was great. I did engage with one tax expert to complete a 1099-R QCD.
Date published: 2023-04-18
Rated 4 out of 5 by
Tuaq from
Turbo tax premium is easy but expensive
Would have preferred to have downloaded forms rather than online. i do not like online
Date published: 2023-04-18
Rated 5 out of 5 by
Dfana from
Very Easy to use. It's great!!
Excellent. first time using Turbo Tax. I will recommend it to my friends and family
Date published: 2023-04-18
Rated 4 out of 5 by
KellAmo from
TurboTax is very helpful but not without glitches.
I spoke with some people from turbo tax to try and fix part of my taxes. The assistants were very kind but they were not able to resolve my issue: After paying for TurboTax I could see that there was a mistake on my CA state return. In Part III Qualifying Person Information (4) I entered my approximate annual income. However I was supposed to enter my child's income. I was unable to amend the return.
Date published: 2023-04-18
Rated 3 out of 5 by
mainst361 from
Turbo
It's ok but more confusing than in previous years. Not easy to find worksheets if you have made a mistake, which I had. I had inadvertently put a wrong state into the business address so the zip did not coincide with info and gave me a headache trying to figure out how to correct the misinformation.
Date published: 2023-04-18
Rated 3 out of 5 by
dmi55 from
EXPENSIVE
I wanted to file with some assistance, but found that I had to fill out a lot of the tax return info my self for 119$ and then had to pay an additional 60$ to file state taxes so that I did not have to do it from scratch when the info I entered was just duplicated more or less and then charged another 39$ to have turbotax charge these fees from my tax returns.. Not to happy about it!
All TurboTax® Offerings Reviews - Page 805
Date published: 2023-04-18