TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from TTax is awesome T tax is great! The process was fast, and it was fairly easy to use!
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and thorough I don't like the upsell attempts during tax preparation. Otherwise, the program is thorough and provides the assistance and explanations necessary to complete an involved 1040. the automatic uploads were a nice feature as well.
Date published: 2021-05-16
Rated 3 out of 5 by from Disappointed In TurboTax I have been a loyal customer for many, many years and while I understand that some of the delays experienced this year were due to late tax changes/guidance from IRS, I feel that Intuit/TurboTax was less than transparent about timelines to update as a result of those changes and then when I went to file, one screen (confirmation of ready to file) stated that State return would be $20.00 but when I was charged, it was now $25.00 - to me this reflects badly from a customer satisfaction perspective
Date published: 2021-05-16
Rated 5 out of 5 by from Fast and Easy Helped do my taxes fast and free. If you need help, they have alot of helpful tips to use as refrence.
Date published: 2021-05-16
Rated 3 out of 5 by from Stock data entry was much more challenging in 2020 There were many more screens in 2020 vs 2019 for stock entry. Often the number of shares/description were not visible so it made it difficult to remember which transaction was being reported.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax helps make it easy Never any problem and I appreciate the help when something is wrong.
Date published: 2021-05-16
Rated 2 out of 5 by from Not free I don't know why I always end up paying when you advertise free. Not real happy.
Date published: 2021-05-16
Rated 4 out of 5 by from Do enjoy using Turbo tax, will use again. Turbo Tax has helped me save money and be able to file my own taxes with out depending on someone else.
Date published: 2021-05-16
Rated 3 out of 5 by from its okay did not auto import from last year, had to use a saved file would not accept AGI from last year, IRS stated it was inaccurate but I took it right off the last year file statement. Tried to pay with CC for my points and it wouldn't accept the CC, said to call back tomorrow which is tax day....LOL not sure its worth it ?
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is so easy to use! TurboTax keeps all your information year after year. So, the first year is simple and the following years are even better.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 793
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TTax is awesome T tax is great! The process was fast, and it was fairly easy to use!
Date published: 2021-05-16
Rated 5 out of 5 by from Easy and thorough I don't like the upsell attempts during tax preparation. Otherwise, the program is thorough and provides the assistance and explanations necessary to complete an involved 1040. the automatic uploads were a nice feature as well.
Date published: 2021-05-16
Rated 3 out of 5 by from Disappointed In TurboTax I have been a loyal customer for many, many years and while I understand that some of the delays experienced this year were due to late tax changes/guidance from IRS, I feel that Intuit/TurboTax was less than transparent about timelines to update as a result of those changes and then when I went to file, one screen (confirmation of ready to file) stated that State return would be $20.00 but when I was charged, it was now $25.00 - to me this reflects badly from a customer satisfaction perspective
Date published: 2021-05-16
Rated 5 out of 5 by from Fast and Easy Helped do my taxes fast and free. If you need help, they have alot of helpful tips to use as refrence.
Date published: 2021-05-16
Rated 3 out of 5 by from Stock data entry was much more challenging in 2020 There were many more screens in 2020 vs 2019 for stock entry. Often the number of shares/description were not visible so it made it difficult to remember which transaction was being reported.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax helps make it easy Never any problem and I appreciate the help when something is wrong.
Date published: 2021-05-16
Rated 2 out of 5 by from Not free I don't know why I always end up paying when you advertise free. Not real happy.
Date published: 2021-05-16
Rated 4 out of 5 by from Do enjoy using Turbo tax, will use again. Turbo Tax has helped me save money and be able to file my own taxes with out depending on someone else.
Date published: 2021-05-16
Rated 3 out of 5 by from its okay did not auto import from last year, had to use a saved file would not accept AGI from last year, IRS stated it was inaccurate but I took it right off the last year file statement. Tried to pay with CC for my points and it wouldn't accept the CC, said to call back tomorrow which is tax day....LOL not sure its worth it ?
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax is so easy to use! TurboTax keeps all your information year after year. So, the first year is simple and the following years are even better.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 793