TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 4 out of 5 by from Turbo Tax is OK, but really could be better. Every year during the review I'm asked to provide info re: personal use of car and household employee that is no longer relevant, and has not been for several years. It's annoying. Please have a yes or no upfront query that shuts this stuff down. Last year, I could not import 1099 info from Charles Schwab. Neither your techs nor Schwab's could fix the problem, try though they did. Problem appears to have been fixed this year. I hope. We'll see if the returns are accepted. Because I had to submit printed forms last year, you don't have a record of me filing for 2020. I get that, but it's also annoying. It also makes me a little crazy that I have to pay $45 for my second state (CA) return, where I am part owner of two pieces of commercial property, and another $25 to file electronically. My tax bill to CA this year is $192. I have to pay you guys $70 for the privilege. Come on! Change your pricing structure for those of us who have minimal income in a second state. I file taxes for my 99 year old mother-in-law in Illinois. She has zero tax liability in IL because her income is so low. So, instead of paying you guys $70, I use the IL website, fill out the forms and, file electronically directly (or send in printed forms). Cost: 0. Doesn't take a genius to save $70, but it makes me annoyed with you.
Date published: 2022-04-18
Rated 3 out of 5 by from Two program bugs, validated by other users, sad Two bugs (e-file for amended return and screen size on credit card payment), validated by other users, the latter was also experienced last year. They need to read their own problems and fix them, rather than deny them. I can provide detail, if they are interested in improving their product.
Date published: 2022-04-18
Rated 5 out of 5 by from So Simple to complete. I was Impressed on how easy it was to use, I would recommend to anyone!
Date published: 2022-04-18
Rated 5 out of 5 by from great job do a great job, I can not thank you more. I will useing turbo tax next year
Date published: 2022-04-18
Rated 5 out of 5 by from Great Tax Product Easy to use, click, click, click and you get done. It's that easy.
Date published: 2022-04-18
Rated 5 out of 5 by from Great experience with TurboTax Awesome product and easy to work with. User friendly
Date published: 2022-04-18
Rated 2 out of 5 by from Much worse than past years The Self Employment module was a nightmare this year. It wouldn't align with past years, had a bug with the 1099-NEC filings and was very, very confusing (compared to past years).
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax Intuit Rich answered all questions and concerns we had. He was was very knowledgeable, courteous and communicated well.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is my hero! TurboTax always has enough information to steer you in the right direction! Most impressive this year since the year my son started college, is the link to pull his 1098-T online. WOW! I probably would have had to file for an extension otherwise!
Date published: 2022-04-18
Rated 4 out of 5 by from Easy to Use I find TurboTax an easy product to use for any type of filing status. If you have used TurboTax in prior years the data is brought in so you can see what you entered in the prior year. You can also go back several years and print out/save the files. The search functions is also very helpful.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 793
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is OK, but really could be better. Every year during the review I'm asked to provide info re: personal use of car and household employee that is no longer relevant, and has not been for several years. It's annoying. Please have a yes or no upfront query that shuts this stuff down. Last year, I could not import 1099 info from Charles Schwab. Neither your techs nor Schwab's could fix the problem, try though they did. Problem appears to have been fixed this year. I hope. We'll see if the returns are accepted. Because I had to submit printed forms last year, you don't have a record of me filing for 2020. I get that, but it's also annoying. It also makes me a little crazy that I have to pay $45 for my second state (CA) return, where I am part owner of two pieces of commercial property, and another $25 to file electronically. My tax bill to CA this year is $192. I have to pay you guys $70 for the privilege. Come on! Change your pricing structure for those of us who have minimal income in a second state. I file taxes for my 99 year old mother-in-law in Illinois. She has zero tax liability in IL because her income is so low. So, instead of paying you guys $70, I use the IL website, fill out the forms and, file electronically directly (or send in printed forms). Cost: 0. Doesn't take a genius to save $70, but it makes me annoyed with you.
Date published: 2022-04-18
Rated 3 out of 5 by from Two program bugs, validated by other users, sad Two bugs (e-file for amended return and screen size on credit card payment), validated by other users, the latter was also experienced last year. They need to read their own problems and fix them, rather than deny them. I can provide detail, if they are interested in improving their product.
Date published: 2022-04-18
Rated 5 out of 5 by from So Simple to complete. I was Impressed on how easy it was to use, I would recommend to anyone!
Date published: 2022-04-18
Rated 5 out of 5 by from great job do a great job, I can not thank you more. I will useing turbo tax next year
Date published: 2022-04-18
Rated 5 out of 5 by from Great Tax Product Easy to use, click, click, click and you get done. It's that easy.
Date published: 2022-04-18
Rated 5 out of 5 by from Great experience with TurboTax Awesome product and easy to work with. User friendly
Date published: 2022-04-18
Rated 2 out of 5 by from Much worse than past years The Self Employment module was a nightmare this year. It wouldn't align with past years, had a bug with the 1099-NEC filings and was very, very confusing (compared to past years).
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax Intuit Rich answered all questions and concerns we had. He was was very knowledgeable, courteous and communicated well.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is my hero! TurboTax always has enough information to steer you in the right direction! Most impressive this year since the year my son started college, is the link to pull his 1098-T online. WOW! I probably would have had to file for an extension otherwise!
Date published: 2022-04-18
Rated 4 out of 5 by from Easy to Use I find TurboTax an easy product to use for any type of filing status. If you have used TurboTax in prior years the data is brought in so you can see what you entered in the prior year. You can also go back several years and print out/save the files. The search functions is also very helpful.
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 793