TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 3 out of 5 by from Turbo Tax needs to REMEMBER I hate that when I load the program on my PC (from CD) TT can't seem to pull any of the personal information I spent time entering the previous year. How hard can it be? FIX THIS - I have listed the same complaint for several years now.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome, paying taxes sucks! Easy to follow instructions. Site is very user friendly
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax is fine It's fairly easy to use. If I have issues I use youtube to help me out.
Date published: 2022-04-18
Rated 5 out of 5 by from Great experience! I not only was able to complete my refund myself but I was also able to talk to someone that helped me and educated me on the things that were most important.
Date published: 2022-04-18
Rated 5 out of 5 by from easy to use Easy to use app. Easier than filling this review..
Date published: 2022-04-18
Rated 3 out of 5 by from Confusing imports Fine overall. However, the import process is confusing. It will ask to automatically carry over items from the previous year return, and ask if you want to import. If you do both (which seems reasonable), you end up with two copies of the various 1099-INT etc. Additionally, the import process itself is buggy. For example, Wealthfront requires an app-specific password that you generate while using TurboTax. However, TurboTax will not let you paste this using the clipboard. This is crazy.
Date published: 2022-04-18
Rated 4 out of 5 by from Makes doing taxes simple. Was able to complete my taxes in under an hour. That is saying something as I have had a complicated tax year.
Date published: 2022-04-18
Rated 2 out of 5 by from Easy to use, easy to lose TurboTax made my tax filing very easy. My issue, though, is how they tried to manipulate me into spending way more than necessary. The pop-ups that ask if you'd like to upgrade are very misleading and too frequent. Also, I upgraded to the basic self-employed package and was told that I would be able to pay for said package with my federal tax return. When prompted, I chose this option, only to be told that my federal return (being almost 10 times the amount they were charging for the package) was not enough to cover the expenses. I called customer support and waited on hold for 20 minutes, and the lady told me she wasn't sure why this happened and that she would transfer me to an expert. After a few more minutes of waiting for my call to be transferred, an automated voice comes on to tell me that speaking with an expert isn't included in my package and I need to spend $80 to complete the call. Complete waste of time.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is awesome Very easy to understand and fill out. Thank you to all of the professionals at TurboTax
Date published: 2022-04-18
Rated 5 out of 5 by from love Turbo Tax! turbo tax takes the hatred of doing taxes away. now i enjoy doing taxes!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 792
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax needs to REMEMBER I hate that when I load the program on my PC (from CD) TT can't seem to pull any of the personal information I spent time entering the previous year. How hard can it be? FIX THIS - I have listed the same complaint for several years now.
Date published: 2022-04-18
Rated 5 out of 5 by from Turbo Tax is Awesome, paying taxes sucks! Easy to follow instructions. Site is very user friendly
Date published: 2022-04-18
Rated 4 out of 5 by from Turbotax is fine It's fairly easy to use. If I have issues I use youtube to help me out.
Date published: 2022-04-18
Rated 5 out of 5 by from Great experience! I not only was able to complete my refund myself but I was also able to talk to someone that helped me and educated me on the things that were most important.
Date published: 2022-04-18
Rated 5 out of 5 by from easy to use Easy to use app. Easier than filling this review..
Date published: 2022-04-18
Rated 3 out of 5 by from Confusing imports Fine overall. However, the import process is confusing. It will ask to automatically carry over items from the previous year return, and ask if you want to import. If you do both (which seems reasonable), you end up with two copies of the various 1099-INT etc. Additionally, the import process itself is buggy. For example, Wealthfront requires an app-specific password that you generate while using TurboTax. However, TurboTax will not let you paste this using the clipboard. This is crazy.
Date published: 2022-04-18
Rated 4 out of 5 by from Makes doing taxes simple. Was able to complete my taxes in under an hour. That is saying something as I have had a complicated tax year.
Date published: 2022-04-18
Rated 2 out of 5 by from Easy to use, easy to lose TurboTax made my tax filing very easy. My issue, though, is how they tried to manipulate me into spending way more than necessary. The pop-ups that ask if you'd like to upgrade are very misleading and too frequent. Also, I upgraded to the basic self-employed package and was told that I would be able to pay for said package with my federal tax return. When prompted, I chose this option, only to be told that my federal return (being almost 10 times the amount they were charging for the package) was not enough to cover the expenses. I called customer support and waited on hold for 20 minutes, and the lady told me she wasn't sure why this happened and that she would transfer me to an expert. After a few more minutes of waiting for my call to be transferred, an automated voice comes on to tell me that speaking with an expert isn't included in my package and I need to spend $80 to complete the call. Complete waste of time.
Date published: 2022-04-18
Rated 5 out of 5 by from TurboTax is awesome Very easy to understand and fill out. Thank you to all of the professionals at TurboTax
Date published: 2022-04-18
Rated 5 out of 5 by from love Turbo Tax! turbo tax takes the hatred of doing taxes away. now i enjoy doing taxes!
Date published: 2022-04-18
All TurboTax® Offerings Reviews - Page 792