TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Simple Things were simple and that is good this time of year.
Date published: 2023-04-18
Rated 5 out of 5 by from Lea Lea was veryyy helpful, friendly and resourceful! I wish every customer service experiences were all that great! Lea deserves a raise or a promotion! Thank You so much for all of your help Lea! May God Bless You Always -Lana
Date published: 2023-04-18
Rated 2 out of 5 by from Can't downgrade I like the platform, I don't like that I can't go back to free because I got deluxe one year
Date published: 2023-04-18
Rated 1 out of 5 by from More expensive and harder this year Dial it back with your made up expenses where you need to charge $100-$200 just to file a basic return. AND you made it harder to go back and fix mistakes made.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the best!! Have used them for years!! I have used TurboTax for years and the IRS has never rejected any of the yearly tax paperwork I have submitted.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax made filing so much less stressful Joni was incredibly helpful and even offered tips to help with my return for next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Not as good as normal I had to find the farm forms this year. I do not know why i was not prompted to them.
Date published: 2023-04-18
Rated 1 out of 5 by from why am i paying? I have used turbo tax since 2016 and the past two years have had to pay. why are you advertising free and an unproblematic way to file taxes and still require users to pay. were obviously using turbo tax bc we dont want to pay to file taxes on our own money. also the way moving to the next page is set up is really sneaky. If you are not paying attention you just may buy an unnecessary and unneeded "turbo tax package" instead of it being free and easy.
Date published: 2023-04-18
Rated 5 out of 5 by from Very intuitive and helpful Filing taxes has never been my favorite task, but TurboTax Online has managed to make it an incredibly smooth and stress-free experience for me. From the moment I started using the platform, I was impressed by its intuitive user interface, which made navigating through the tax filing process feel like a breeze. The software guided me through each step with clarity, ensuring that I was never overwhelmed or confused. One of the standout features of TurboTax Online is its ability to import and autofill information from W-2s and other tax documents, which saved me considerable time and reduced the chances of errors. The platform also offered helpful tips and explanations throughout the process, making it easy for me to understand tax deductions, credits, and other intricacies. My experience with TurboTax Online was nothing short of fantastic. The platform's ease of use and crystal-clear guidance made tax filing a hassle-free task, and I'd highly recommend it to anyone looking to simplify their tax season.
Date published: 2023-04-18
Rated 5 out of 5 by from great This was the first time I filed. really fast and great. Thanks!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 788
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Simple Things were simple and that is good this time of year.
Date published: 2023-04-18
Rated 5 out of 5 by from Lea Lea was veryyy helpful, friendly and resourceful! I wish every customer service experiences were all that great! Lea deserves a raise or a promotion! Thank You so much for all of your help Lea! May God Bless You Always -Lana
Date published: 2023-04-18
Rated 2 out of 5 by from Can't downgrade I like the platform, I don't like that I can't go back to free because I got deluxe one year
Date published: 2023-04-18
Rated 1 out of 5 by from More expensive and harder this year Dial it back with your made up expenses where you need to charge $100-$200 just to file a basic return. AND you made it harder to go back and fix mistakes made.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is the best!! Have used them for years!! I have used TurboTax for years and the IRS has never rejected any of the yearly tax paperwork I have submitted.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax made filing so much less stressful Joni was incredibly helpful and even offered tips to help with my return for next year.
Date published: 2023-04-18
Rated 4 out of 5 by from Not as good as normal I had to find the farm forms this year. I do not know why i was not prompted to them.
Date published: 2023-04-18
Rated 1 out of 5 by from why am i paying? I have used turbo tax since 2016 and the past two years have had to pay. why are you advertising free and an unproblematic way to file taxes and still require users to pay. were obviously using turbo tax bc we dont want to pay to file taxes on our own money. also the way moving to the next page is set up is really sneaky. If you are not paying attention you just may buy an unnecessary and unneeded "turbo tax package" instead of it being free and easy.
Date published: 2023-04-18
Rated 5 out of 5 by from Very intuitive and helpful Filing taxes has never been my favorite task, but TurboTax Online has managed to make it an incredibly smooth and stress-free experience for me. From the moment I started using the platform, I was impressed by its intuitive user interface, which made navigating through the tax filing process feel like a breeze. The software guided me through each step with clarity, ensuring that I was never overwhelmed or confused. One of the standout features of TurboTax Online is its ability to import and autofill information from W-2s and other tax documents, which saved me considerable time and reduced the chances of errors. The platform also offered helpful tips and explanations throughout the process, making it easy for me to understand tax deductions, credits, and other intricacies. My experience with TurboTax Online was nothing short of fantastic. The platform's ease of use and crystal-clear guidance made tax filing a hassle-free task, and I'd highly recommend it to anyone looking to simplify their tax season.
Date published: 2023-04-18
Rated 5 out of 5 by from great This was the first time I filed. really fast and great. Thanks!
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 788