TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Why does TurboTax charge extra for the 1099 form? Look, I understand that the IRS changed the 1099-K forms, but why does TurboTax not provide those forms as part of their Deluxe package and why don't they better explain that you need to upgrade/pay more in order to file those? It was very frustrating filling out my tax return and wasting an hour because the form wasn't provided without upgrading and no explanation was clearly given. I like coming back to TurboTax because it's typically clear and easy to navigate, but filing the 1099-K form was needlessly complicated this year.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and Easy Turbo Tax makes it quick and easy. I've used both Turbo Tax Deluxe and Turbo Tax Home and Business, and they're both pretty straightforward. The e-File feature works great, and being able to pay the state e-File fee and refund processing fee directly from my refund makes it seamless and worry-free.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy To Use Turbo Tax is so easy to use. All you need to do is plug in the correct information and you are good to go. It walks you through the process step by step. The live assistance was also very helpful
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is Awesome! Turbo Tax is easy to follow by using the prompts and is self-explanatory.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax was excellent it was really easy to file , simple to do anyone could do it
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome. Highly Recommended to all Good and easy to follow. Turbo Tax is the way to get it done pronto.
Date published: 2023-04-18
Rated 4 out of 5 by from Convenient, but not as easy at the ads sound. It took FOREVER! Granted I waited until the last minute, because of health/hospital issues. It still took a long time and was not easy.
Date published: 2023-04-18
Rated 3 out of 5 by from Works, but with issues Likes to go into infinite loops asking same questions over and over again. I gave up completely on the business vehicle mileage deduction because of cryptic, unfixable errors. Fortunately it would have only been a $50 difference, so I just threw in the towel.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Ease To Fill TurboTax The new format is easy to follow, very nice to complete my taxes.
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax is more complicated than the Tax Code!!! Liked last year's format better. This format was very difficult to maneuver. Why do I have to submit a form 8949 when it is already part of the package of papers you have produced for me??? And why can't I submit a form for the purchase of an energy efficient door?? I have to, apparently, send in more forms to the IRS, why not a form for a door?? Individual screens did not fill the page; it was annoying scrolling down to find what I needed to click. What is with the check mark in the box??Sometimes you leave it alone, other times you are supposed to click it, but there is no change in the box, so you don't know what to do. Too expensive!! When I first started using TT, it was only $$ for the disc and a second state filing. Now it is almost $100 for the disc, plus $119 if you don't want any help filing, plus $39 for a state filing and$69 for something else. If you put the real price on the sticker, no one would buy it!!! (about $327) . Cut out the cartoons. We are an adult audience. Am very dissatisfied by the program. Will probably go to an accountant next year. And I used to do TCE (Tax Counseling for the Elderly)
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 787
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Why does TurboTax charge extra for the 1099 form? Look, I understand that the IRS changed the 1099-K forms, but why does TurboTax not provide those forms as part of their Deluxe package and why don't they better explain that you need to upgrade/pay more in order to file those? It was very frustrating filling out my tax return and wasting an hour because the form wasn't provided without upgrading and no explanation was clearly given. I like coming back to TurboTax because it's typically clear and easy to navigate, but filing the 1099-K form was needlessly complicated this year.
Date published: 2023-04-18
Rated 5 out of 5 by from Quick and Easy Turbo Tax makes it quick and easy. I've used both Turbo Tax Deluxe and Turbo Tax Home and Business, and they're both pretty straightforward. The e-File feature works great, and being able to pay the state e-File fee and refund processing fee directly from my refund makes it seamless and worry-free.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy To Use Turbo Tax is so easy to use. All you need to do is plug in the correct information and you are good to go. It walks you through the process step by step. The live assistance was also very helpful
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo tax is Awesome! Turbo Tax is easy to follow by using the prompts and is self-explanatory.
Date published: 2023-04-18
Rated 5 out of 5 by from turbo tax was excellent it was really easy to file , simple to do anyone could do it
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome. Highly Recommended to all Good and easy to follow. Turbo Tax is the way to get it done pronto.
Date published: 2023-04-18
Rated 4 out of 5 by from Convenient, but not as easy at the ads sound. It took FOREVER! Granted I waited until the last minute, because of health/hospital issues. It still took a long time and was not easy.
Date published: 2023-04-18
Rated 3 out of 5 by from Works, but with issues Likes to go into infinite loops asking same questions over and over again. I gave up completely on the business vehicle mileage deduction because of cryptic, unfixable errors. Fortunately it would have only been a $50 difference, so I just threw in the towel.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Ease To Fill TurboTax The new format is easy to follow, very nice to complete my taxes.
Date published: 2023-04-18
Rated 1 out of 5 by from Turbo Tax is more complicated than the Tax Code!!! Liked last year's format better. This format was very difficult to maneuver. Why do I have to submit a form 8949 when it is already part of the package of papers you have produced for me??? And why can't I submit a form for the purchase of an energy efficient door?? I have to, apparently, send in more forms to the IRS, why not a form for a door?? Individual screens did not fill the page; it was annoying scrolling down to find what I needed to click. What is with the check mark in the box??Sometimes you leave it alone, other times you are supposed to click it, but there is no change in the box, so you don't know what to do. Too expensive!! When I first started using TT, it was only $$ for the disc and a second state filing. Now it is almost $100 for the disc, plus $119 if you don't want any help filing, plus $39 for a state filing and$69 for something else. If you put the real price on the sticker, no one would buy it!!! (about $327) . Cut out the cartoons. We are an adult audience. Am very dissatisfied by the program. Will probably go to an accountant next year. And I used to do TCE (Tax Counseling for the Elderly)
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 787