TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from 2020 Turbo Tax Turbo Tax gets better every year! I feel confident Turbo Tax prevents me from making mistakes and gets the best refund when possible.
Date published: 2021-05-17
Rated 1 out of 5 by from UNBELIEVABLY POOR USER INTERFACE!!!!! I spent at least 4 hours yesterday for what should have been one hour of work. I could not the dialog screens to advance so that I could purchase forms and filing for a second state and will have to attempt that now on the last day deadline. I did eventually get the Intuit screens to accept payment for audit protection and assistance but in subsequent screens, the system would not let me post my transaction number and advance to the next dialog screen.
Date published: 2021-05-17
Rated 1 out of 5 by from Bad Wouldn’t let me efile. No clear instructions on any of it
Date published: 2021-05-17
Rated 5 out of 5 by from Perfect For Our Needs I've been using TurboTax for years, and have never had any issues with completing or filing my returns. Intuit is a good name for the company, as their software is very intuitive.
Date published: 2021-05-17
Rated 2 out of 5 by from EFile Doesn't Work The program was easy to use but extremely difficult to file with. I ended up having to mail my returns because the link to pay to efile state taxes was disabled. For the past two years, Turbotax has posted that my returns were filed, but the IRS had no record of them. This caused me to have to pay a penalty and interest. Turbotax took no responsibility for their error. Furthermore, it was impossible to talk to a live person to get help. Online assistance couldn't resolve the issue.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is great Great And Easy to use. been using for a long time and will continue.
Date published: 2021-05-17
Rated 4 out of 5 by from Great product as always Product is great for tax preparation and finding the best solutions for my situation. This year had some issues with TT working the file on my win10 machine and had to switch to a mac to do it.
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax Is below Its needs improvement such as print of what business expenses you wrote off. Just a copy of your expense items because there is $5000 limited for startups. But I have $10000 in expenses. I never talked to a live agent and was still billed. My question was not actually asked by the automated system.
Date published: 2021-05-17
Rated 4 out of 5 by from Good product, with exceptions TurboTax has an easy to use, intuitive interface, and absolutely makes it simple to prepare and file federal tax returns. My one criticism is that the software did not allow me to choose the less expensive option of their software (TurboTax Basic), and instead forced me to use the more expensive (Turbo Tax Deluxe) simply because it was the version I used for the previous year. This cost me an additional $60 that I didn't want, nor need to spend on the higher priced version of their software. There were also multiple advertisements for their (MAX) version of the software that I had to opt out of multiple times throughout the process. I found that highly annoying. The software is good at what it does though, and I enjoy using it to make my tax preparation and filing as easy as it can be.
Date published: 2021-05-17
Rated 3 out of 5 by from It was more confusing than past years It was more confusing this year than in previous years. Changing amounts on my income was confusing to say the least. Adding income from punitive damage settlement was even more confusing.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 784
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from 2020 Turbo Tax Turbo Tax gets better every year! I feel confident Turbo Tax prevents me from making mistakes and gets the best refund when possible.
Date published: 2021-05-17
Rated 1 out of 5 by from UNBELIEVABLY POOR USER INTERFACE!!!!! I spent at least 4 hours yesterday for what should have been one hour of work. I could not the dialog screens to advance so that I could purchase forms and filing for a second state and will have to attempt that now on the last day deadline. I did eventually get the Intuit screens to accept payment for audit protection and assistance but in subsequent screens, the system would not let me post my transaction number and advance to the next dialog screen.
Date published: 2021-05-17
Rated 1 out of 5 by from Bad Wouldn’t let me efile. No clear instructions on any of it
Date published: 2021-05-17
Rated 5 out of 5 by from Perfect For Our Needs I've been using TurboTax for years, and have never had any issues with completing or filing my returns. Intuit is a good name for the company, as their software is very intuitive.
Date published: 2021-05-17
Rated 2 out of 5 by from EFile Doesn't Work The program was easy to use but extremely difficult to file with. I ended up having to mail my returns because the link to pay to efile state taxes was disabled. For the past two years, Turbotax has posted that my returns were filed, but the IRS had no record of them. This caused me to have to pay a penalty and interest. Turbotax took no responsibility for their error. Furthermore, it was impossible to talk to a live person to get help. Online assistance couldn't resolve the issue.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is great Great And Easy to use. been using for a long time and will continue.
Date published: 2021-05-17
Rated 4 out of 5 by from Great product as always Product is great for tax preparation and finding the best solutions for my situation. This year had some issues with TT working the file on my win10 machine and had to switch to a mac to do it.
Date published: 2021-05-17
Rated 2 out of 5 by from Turbo Tax Is below Its needs improvement such as print of what business expenses you wrote off. Just a copy of your expense items because there is $5000 limited for startups. But I have $10000 in expenses. I never talked to a live agent and was still billed. My question was not actually asked by the automated system.
Date published: 2021-05-17
Rated 4 out of 5 by from Good product, with exceptions TurboTax has an easy to use, intuitive interface, and absolutely makes it simple to prepare and file federal tax returns. My one criticism is that the software did not allow me to choose the less expensive option of their software (TurboTax Basic), and instead forced me to use the more expensive (Turbo Tax Deluxe) simply because it was the version I used for the previous year. This cost me an additional $60 that I didn't want, nor need to spend on the higher priced version of their software. There were also multiple advertisements for their (MAX) version of the software that I had to opt out of multiple times throughout the process. I found that highly annoying. The software is good at what it does though, and I enjoy using it to make my tax preparation and filing as easy as it can be.
Date published: 2021-05-17
Rated 3 out of 5 by from It was more confusing than past years It was more confusing this year than in previous years. Changing amounts on my income was confusing to say the least. Adding income from punitive damage settlement was even more confusing.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 784