TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Rated 1 out of 5 by from The Turbo Tax Full Service is terrible service Turbo tax made it near impossible to get a single clear answer on getting taxes done. Their policy not to have experts do multiple family members is idiotic and makes no sense, especially for a child that is in college and his parents. The arduous process of trying to reach an expert is ridiculous - you can only talk to the expert after all information is submitted and then after it is complete no communication is possible. Terrible
Date published: 2022-04-22
Rated 5 out of 5 by from TurboTax and Gail were extremely helpful! I was having such a headache trying to figure out what went wrong with mt last years taxes, they helped me understand and completly took care of this years taxes with just a few documents uploaded. Amazing!
Date published: 2022-04-22
Rated 5 out of 5 by from Turbo Tax is Easy I thought doing taxes with any system was hard. Since I started using Turbo Tax, I feel more comfortable doing it the tax returns by myself.
Date published: 2022-04-22
Rated 5 out of 5 by from Easy to File It was really easy this year and I will always us this system to file my taxes.
Date published: 2022-04-22
Rated 2 out of 5 by from Surprise charges were awful When I was about to file and had to repay tax credits for ACA I suddenly had to pay an extra 59$ for federal and 49$ for state (even though it doesn't affect state taxes) when I had already purchased the Plus edition. It seems unfair for something that wasn't complicated at all, is a routine common thing, and was a surprise to have extra charges.
Date published: 2022-04-22
Rated 5 out of 5 by from TURBO TAX IT WAS FAIR...WAS UNHAPPY WITH REPEATING WHAT WE ALREADY PUT IN,OTHER THAN THAT IT WAS FINE.
Date published: 2022-04-22
Rated 5 out of 5 by from Love Turbo Tax Always pointing out ways to get the most of the tax filing.
Date published: 2022-04-22
Rated 5 out of 5 by from DEFINITELY THE BEST ! AS A MIDDLE AGED {MIDDLE OF MY SIXTIES} GUY WHO DOES`NT REALLY DO MUCH WITH CELL PHONES OR COMPUTERS TURBO TAX IS THE EASIEST PROGRAM I HAVE EXPERIENCED TO NAVIGATE OUR TAXES. THEY ASK EVERY POSSIBLE OPTION YOU CAN THINK OF AND THEN SOME. THANKS GUYS. SEE YOU NEXT YEAR !
Date published: 2022-04-22
Rated 5 out of 5 by from good will use again and recommend to everyone it is safe and accurate and easy
Date published: 2022-04-22
Rated 1 out of 5 by from Couldn't transfer my Quickbooks account over Awful!!! Cannot believe I paid for quickbooks and turbo tax and not have two accounts talk to each other. This was a complete nightmare.
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 780
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from The Turbo Tax Full Service is terrible service Turbo tax made it near impossible to get a single clear answer on getting taxes done. Their policy not to have experts do multiple family members is idiotic and makes no sense, especially for a child that is in college and his parents. The arduous process of trying to reach an expert is ridiculous - you can only talk to the expert after all information is submitted and then after it is complete no communication is possible. Terrible
Date published: 2022-04-22
Rated 5 out of 5 by from TurboTax and Gail were extremely helpful! I was having such a headache trying to figure out what went wrong with mt last years taxes, they helped me understand and completly took care of this years taxes with just a few documents uploaded. Amazing!
Date published: 2022-04-22
Rated 5 out of 5 by from Turbo Tax is Easy I thought doing taxes with any system was hard. Since I started using Turbo Tax, I feel more comfortable doing it the tax returns by myself.
Date published: 2022-04-22
Rated 5 out of 5 by from Easy to File It was really easy this year and I will always us this system to file my taxes.
Date published: 2022-04-22
Rated 2 out of 5 by from Surprise charges were awful When I was about to file and had to repay tax credits for ACA I suddenly had to pay an extra 59$ for federal and 49$ for state (even though it doesn't affect state taxes) when I had already purchased the Plus edition. It seems unfair for something that wasn't complicated at all, is a routine common thing, and was a surprise to have extra charges.
Date published: 2022-04-22
Rated 5 out of 5 by from TURBO TAX IT WAS FAIR...WAS UNHAPPY WITH REPEATING WHAT WE ALREADY PUT IN,OTHER THAN THAT IT WAS FINE.
Date published: 2022-04-22
Rated 5 out of 5 by from Love Turbo Tax Always pointing out ways to get the most of the tax filing.
Date published: 2022-04-22
Rated 5 out of 5 by from DEFINITELY THE BEST ! AS A MIDDLE AGED {MIDDLE OF MY SIXTIES} GUY WHO DOES`NT REALLY DO MUCH WITH CELL PHONES OR COMPUTERS TURBO TAX IS THE EASIEST PROGRAM I HAVE EXPERIENCED TO NAVIGATE OUR TAXES. THEY ASK EVERY POSSIBLE OPTION YOU CAN THINK OF AND THEN SOME. THANKS GUYS. SEE YOU NEXT YEAR !
Date published: 2022-04-22
Rated 5 out of 5 by from good will use again and recommend to everyone it is safe and accurate and easy
Date published: 2022-04-22
Rated 1 out of 5 by from Couldn't transfer my Quickbooks account over Awful!!! Cannot believe I paid for quickbooks and turbo tax and not have two accounts talk to each other. This was a complete nightmare.
Date published: 2022-04-22
All TurboTax® Offerings Reviews - Page 780