TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is very easy to follow. I had to speak to a live person twice and both were extremely helpful and walked me through the areas of my concern.
Date published: 2021-05-16
Rated 4 out of 5 by from Pretty Good but harder to use each year YES LIVE EXPERTS HELPED ME JUST FINE, USED ONCE, This year had more issues using it> only had a little trouble last year. It seems to be getting a little harder to use.
Date published: 2021-05-16
Rated 5 out of 5 by from very easy to use and understand Walked me through filing step by step, inputted data as needed, basically what is known as plug and play
Date published: 2021-05-16
Rated 5 out of 5 by from So Easy to Use! Easy to use and file with TurboTax! It also let me pick my day to pay my taxes for state and federal.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax Saves the Day - Again Thank you for the easy-to-follow, step-by-step guidance. You are my hero (every year).
Date published: 2021-05-16
Rated 1 out of 5 by from Never Charged me to file I have been using Turbo for the bast 6 years and I have never been forced to upgrade. Well this year they charged me 110! We are struggling because of the effects of covid and now are struggling even more.
Date published: 2021-05-16
Rated 5 out of 5 by from Christie was an amazing assistant I was amazed by how friendly and helpful your assistant was over the phone!
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo tax 2020 I find reporting company stock instructions change from year to year and more clarity is needed in instructions. This year RSU you had to calculated the total cost basis in the past the program did it. Arlene (Arline) was extremely helpful and patient in working out the clitches in the online system. I do hope this compliment reaches her, met her on 5/16/2020
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is GREAT!! This is year number 9 for us using Turbo Tax!! It is fast, easy and cost effective compared to other tax prep services!! See you in 2022 for year 10!!
Date published: 2021-05-16
Rated 3 out of 5 by from Difficult to navigate It does the basic functionality. Things are very difficult to navigate. Example I can not e-file extension. Tax Act, single click will submit.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 773
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is very easy to follow. I had to speak to a live person twice and both were extremely helpful and walked me through the areas of my concern.
Date published: 2021-05-16
Rated 4 out of 5 by from Pretty Good but harder to use each year YES LIVE EXPERTS HELPED ME JUST FINE, USED ONCE, This year had more issues using it> only had a little trouble last year. It seems to be getting a little harder to use.
Date published: 2021-05-16
Rated 5 out of 5 by from very easy to use and understand Walked me through filing step by step, inputted data as needed, basically what is known as plug and play
Date published: 2021-05-16
Rated 5 out of 5 by from So Easy to Use! Easy to use and file with TurboTax! It also let me pick my day to pay my taxes for state and federal.
Date published: 2021-05-16
Rated 5 out of 5 by from TurboTax Saves the Day - Again Thank you for the easy-to-follow, step-by-step guidance. You are my hero (every year).
Date published: 2021-05-16
Rated 1 out of 5 by from Never Charged me to file I have been using Turbo for the bast 6 years and I have never been forced to upgrade. Well this year they charged me 110! We are struggling because of the effects of covid and now are struggling even more.
Date published: 2021-05-16
Rated 5 out of 5 by from Christie was an amazing assistant I was amazed by how friendly and helpful your assistant was over the phone!
Date published: 2021-05-16
Rated 4 out of 5 by from Turbo tax 2020 I find reporting company stock instructions change from year to year and more clarity is needed in instructions. This year RSU you had to calculated the total cost basis in the past the program did it. Arlene (Arline) was extremely helpful and patient in working out the clitches in the online system. I do hope this compliment reaches her, met her on 5/16/2020
Date published: 2021-05-16
Rated 5 out of 5 by from Turbo Tax is GREAT!! This is year number 9 for us using Turbo Tax!! It is fast, easy and cost effective compared to other tax prep services!! See you in 2022 for year 10!!
Date published: 2021-05-16
Rated 3 out of 5 by from Difficult to navigate It does the basic functionality. Things are very difficult to navigate. Example I can not e-file extension. Tax Act, single click will submit.
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 773