TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 4 out of 5 by from Turbotax- Great (Until the end) Walkcalcal tjhru process very easy & logical down to the review phase but then!!!!! the "Tax Audit Defense" sales pitch and acceptance process takes over and does not function well - it locked up the Turbo TAx application and I had to resort ot calling the help bunch (BTW not 24/7 as advertised) got a call back 12 hours later paid with a credit card then still could not make the e-filing function work. So- Back to the Phone again and was walked through a work around to get to e-file to function but likely cancelled the Tax Audit defense package I bought . SOOOO your thoughts???
Date published: 2021-08-09
Rated 5 out of 5 by from Turbo Tax was easy It was easy, and had convienace of doing it in my home.
Date published: 2021-08-09
Rated 5 out of 5 by from Turbo Tax was awesome! It was quick an easy an support was available whenever needed.
Date published: 2021-08-09
Rated 5 out of 5 by from Valerie at Turbo Tax is Excellent! I first tried to file my tax return alone using Turbo Tax. However, there were certain parts where I was unsure how to complete the form correctly. Valerie was assigned as my CPA and I have to say she was the best CPA advisor I've ever worked with. She was extremely detail oriented, thorough and patient with the number of questions I had. Not only did she respond to my questions in a timely manner, but she also provided detailed responses to make sure I understood how a specific tax rule worked.
Date published: 2021-08-09
Rated 4 out of 5 by from Low Income not much return Lower your rates. Already not getting much back, your rates take too much
Date published: 2021-08-09
Rated 5 out of 5 by from Turbotax is easy to use TurboTax is easy to use. It's also very helpful with explanations.
Date published: 2021-08-09
Rated 5 out of 5 by from I give it a 5 star rating! I used Turbo Tax again this year! It made doing my taxes easy! I would give it a 5 star rating!
Date published: 2021-08-09
Rated 2 out of 5 by from Stop trying to upsell Every click you try and sell me something else. I bought the package I wanted, I dont want to be pestered every screen about buying an upgrade.
Date published: 2021-08-09
Rated 5 out of 5 by from Easy To Use!!!! 5 star rating Very user friendly and easy to use!!! Highly recommended for novice filers!!
Date published: 2021-08-08
Rated 3 out of 5 by from Poor dealing with State return Turbotax 2020 was great with the federal return, but handled the state return poorly. A new property tax deduction in Nebraska was a large deduction for which at least half of Nebraskan's would be eligible. However, it is presented in a long list of things for which few Nebraskan's would be eligible and could be easily missed. Moreover, the instructions regarding the information were very poor and I had to go to online state resources to understand what was needed. I have had similar experiences with State returns with previous versions of Turbotax. It is clear they put most of their energy into the federal return and the state returns are an afterthought. In spite of that, they have no qualms about charging a lot for the state return and the filing fee is exorbitant. They must figure that customers are burnt out on doing their return by the time they get to filing and will pay the fee just to get it done. They may be right, but it leaves a bad taste in my mouth toward Turbotax and makes me think about going back to H&R Block.
Date published: 2021-08-08
All TurboTax® Offerings Reviews - Page 78
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Turbotax- Great (Until the end) Walkcalcal tjhru process very easy & logical down to the review phase but then!!!!! the "Tax Audit Defense" sales pitch and acceptance process takes over and does not function well - it locked up the Turbo TAx application and I had to resort ot calling the help bunch (BTW not 24/7 as advertised) got a call back 12 hours later paid with a credit card then still could not make the e-filing function work. So- Back to the Phone again and was walked through a work around to get to e-file to function but likely cancelled the Tax Audit defense package I bought . SOOOO your thoughts???
Date published: 2021-08-09
Rated 5 out of 5 by from Turbo Tax was easy It was easy, and had convienace of doing it in my home.
Date published: 2021-08-09
Rated 5 out of 5 by from Turbo Tax was awesome! It was quick an easy an support was available whenever needed.
Date published: 2021-08-09
Rated 5 out of 5 by from Valerie at Turbo Tax is Excellent! I first tried to file my tax return alone using Turbo Tax. However, there were certain parts where I was unsure how to complete the form correctly. Valerie was assigned as my CPA and I have to say she was the best CPA advisor I've ever worked with. She was extremely detail oriented, thorough and patient with the number of questions I had. Not only did she respond to my questions in a timely manner, but she also provided detailed responses to make sure I understood how a specific tax rule worked.
Date published: 2021-08-09
Rated 4 out of 5 by from Low Income not much return Lower your rates. Already not getting much back, your rates take too much
Date published: 2021-08-09
Rated 5 out of 5 by from Turbotax is easy to use TurboTax is easy to use. It's also very helpful with explanations.
Date published: 2021-08-09
Rated 5 out of 5 by from I give it a 5 star rating! I used Turbo Tax again this year! It made doing my taxes easy! I would give it a 5 star rating!
Date published: 2021-08-09
Rated 2 out of 5 by from Stop trying to upsell Every click you try and sell me something else. I bought the package I wanted, I dont want to be pestered every screen about buying an upgrade.
Date published: 2021-08-09
Rated 5 out of 5 by from Easy To Use!!!! 5 star rating Very user friendly and easy to use!!! Highly recommended for novice filers!!
Date published: 2021-08-08
Rated 3 out of 5 by from Poor dealing with State return Turbotax 2020 was great with the federal return, but handled the state return poorly. A new property tax deduction in Nebraska was a large deduction for which at least half of Nebraskan's would be eligible. However, it is presented in a long list of things for which few Nebraskan's would be eligible and could be easily missed. Moreover, the instructions regarding the information were very poor and I had to go to online state resources to understand what was needed. I have had similar experiences with State returns with previous versions of Turbotax. It is clear they put most of their energy into the federal return and the state returns are an afterthought. In spite of that, they have no qualms about charging a lot for the state return and the filing fee is exorbitant. They must figure that customers are burnt out on doing their return by the time they get to filing and will pay the fee just to get it done. They may be right, but it leaves a bad taste in my mouth toward Turbotax and makes me think about going back to H&R Block.
Date published: 2021-08-08
All TurboTax® Offerings Reviews - Page 78