TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 1 out of 5 by from Terrible This year terrible because it won't file and extension and efile my return and all my information is correct
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax was great easy to use and effective to use. this is about the 20th time I have used it
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is great I’ve been using turbo tax for years and love the ease of it and being able to do it myself knowing they have agents standing by to help if needed.
Date published: 2021-05-17
Rated 3 out of 5 by from State Returns not so great Every year, I have to file in an additional state because I own property there. Turbo tax runs their review and always shows the same error but does a poor job of explaining where I'm supposed to get the amount to enter to correct the error and whether I'm supposed to enter the amount a a negative or positive number.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy It was a little slow getting started but moved quickly
Date published: 2021-05-17
Rated 3 out of 5 by from OK Easy to use. Impossible to connect with my external accounts
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use!!! So easy to use. No hassles at all!!! Would recommend to everyone!
Date published: 2021-05-17
Rated 5 out of 5 by from You may or may not get a good TurboTax Live Expert I didn't need to use a Live Tax Expert for this year's return, but I did to correct an omission I made on my 2018 taxes. I had to make several calls about my issue and got different "experts" each time. Like anything else, some were better than others; in fact, I'd rate one of them (the second person) as "poor" because she didn't seem to understand my problem and/or seemed uninterested; the first person was very helpful in helping me figure out cost basis of some stock that I sold, but the final person I spoke with was absolutely a lifesaver--I wish I could remember his name--but he walked me through from start to finish and provided the "hand-holding" I needed and I can't begin to tell you how grateful I was. The "tax experts" service is indeed very helpful, provided that you are lucky enough, as I was, to get a "good one" in the end. BUT it is a bit unnerving that it's a crap shoot as to the quality of the person you're going to get. As I did, I guess you just have to keep calling until you get someone who can truly help you. I gave the Expert Rating three stars based on what I wrote above: a combination of poor and excellent!
Date published: 2021-05-17
Rated 2 out of 5 by from Form 1116 needs clarification I really need turbo tax to be clearer and guide me through line 3b and Form 1116, and the statement for it all
Date published: 2021-05-17
Rated 5 out of 5 by from Dave Lang I have enjoyed using turbo tax and has been easy to use.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 758
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Terrible This year terrible because it won't file and extension and efile my return and all my information is correct
Date published: 2021-05-17
Rated 5 out of 5 by from turbo tax was great easy to use and effective to use. this is about the 20th time I have used it
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo tax is great I’ve been using turbo tax for years and love the ease of it and being able to do it myself knowing they have agents standing by to help if needed.
Date published: 2021-05-17
Rated 3 out of 5 by from State Returns not so great Every year, I have to file in an additional state because I own property there. Turbo tax runs their review and always shows the same error but does a poor job of explaining where I'm supposed to get the amount to enter to correct the error and whether I'm supposed to enter the amount a a negative or positive number.
Date published: 2021-05-17
Rated 5 out of 5 by from Easy It was a little slow getting started but moved quickly
Date published: 2021-05-17
Rated 3 out of 5 by from OK Easy to use. Impossible to connect with my external accounts
Date published: 2021-05-17
Rated 5 out of 5 by from Very easy to use!!! So easy to use. No hassles at all!!! Would recommend to everyone!
Date published: 2021-05-17
Rated 5 out of 5 by from You may or may not get a good TurboTax Live Expert I didn't need to use a Live Tax Expert for this year's return, but I did to correct an omission I made on my 2018 taxes. I had to make several calls about my issue and got different "experts" each time. Like anything else, some were better than others; in fact, I'd rate one of them (the second person) as "poor" because she didn't seem to understand my problem and/or seemed uninterested; the first person was very helpful in helping me figure out cost basis of some stock that I sold, but the final person I spoke with was absolutely a lifesaver--I wish I could remember his name--but he walked me through from start to finish and provided the "hand-holding" I needed and I can't begin to tell you how grateful I was. The "tax experts" service is indeed very helpful, provided that you are lucky enough, as I was, to get a "good one" in the end. BUT it is a bit unnerving that it's a crap shoot as to the quality of the person you're going to get. As I did, I guess you just have to keep calling until you get someone who can truly help you. I gave the Expert Rating three stars based on what I wrote above: a combination of poor and excellent!
Date published: 2021-05-17
Rated 2 out of 5 by from Form 1116 needs clarification I really need turbo tax to be clearer and guide me through line 3b and Form 1116, and the statement for it all
Date published: 2021-05-17
Rated 5 out of 5 by from Dave Lang I have enjoyed using turbo tax and has been easy to use.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 758