TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Own a business
Student
Rated 5 out of 5 by from Headache Averted With all the updates to taxes, information that needs to be entered and the amount of time involved processing that information, I am grateful that Turbo Tax does the majority of the legwork.
Date published: 2021-05-16
Rated 4 out of 5 by from TurboTax was okay Last year I was confused and thought my taxes were done, from the cover page you sent me. But they IRS never received them. so I'm not pleased.
Date published: 2021-05-16
Rated 1 out of 5 by from Horrific Experience Buggy product, asking me to edit box information, but not enabling me to make the edit. Terrible wait time with customer service, who did not even read my question, just told me to call one of their accountants (which costs more of course)... even though the issue was with the product not allowing me to make an edit. Will file with a human next time, not this company.
Date published: 2021-05-16
Rated 5 out of 5 by from Easiest way to file your taxes !!! So easy, fast, user friendly software let's you complete your taxes in a matter of minutes
Date published: 2021-05-16
Rated 1 out of 5 by from Easy But... I orginally gave this 5 stars but have to lower it now. We sent it off to be electronically filed and was rejected twice because it said our AGI did not match what the IRS had however, Turbo Tax automatically filled this in when asked and we did check with last year's record and this is what was stated on our last year's tax so not sure what the problem is. So much for easy filing....
Date published: 2021-05-16
Rated 5 out of 5 by from Easy to use Very easy to use for a novice filer...even a landscaper can do it.
Date published: 2021-05-16
Rated 4 out of 5 by from TurboTax was easy to use! First time filing taxes for a summer job. Walked me through every step and was easy to do... and free!!
Date published: 2021-05-16
Rated 4 out of 5 by from Good, but room for improvement Some of the instructions are unclear, and the answer choices to questions are confusingly worded. Even after chats with TurboTax representatives they were uncertain exactly how to respond to certain questions after I explained my situation. Also spend over an hour between chats, and multiple tax "experts" to figure out why my 1098 kept getting flagged for review. They finally figured out that a specific box should have a zero in it instead of being left blank, after a bunch of unsuccessful trial and error. It's a good tool, but not always user friendly even for someone with a graduate degree in finance.
Date published: 2021-05-16
Rated 5 out of 5 by from Incredible! Taxes are frightening but not with TURBOTAX!!!!!!!!!!!!!!!!
Date published: 2021-05-16
Rated 4 out of 5 by from TurboTax is Good if You Know What You're Doing I did't think that my itemized deductions were more than the standard deduction, so I was confused as to why I had to enter so much information only to be told that what I entered was less than the standard deduction. Do I have to enter so much information if I know the standard deduction is more/better?
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 750
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Headache Averted With all the updates to taxes, information that needs to be entered and the amount of time involved processing that information, I am grateful that Turbo Tax does the majority of the legwork.
Date published: 2021-05-16
Rated 4 out of 5 by from TurboTax was okay Last year I was confused and thought my taxes were done, from the cover page you sent me. But they IRS never received them. so I'm not pleased.
Date published: 2021-05-16
Rated 1 out of 5 by from Horrific Experience Buggy product, asking me to edit box information, but not enabling me to make the edit. Terrible wait time with customer service, who did not even read my question, just told me to call one of their accountants (which costs more of course)... even though the issue was with the product not allowing me to make an edit. Will file with a human next time, not this company.
Date published: 2021-05-16
Rated 5 out of 5 by from Easiest way to file your taxes !!! So easy, fast, user friendly software let's you complete your taxes in a matter of minutes
Date published: 2021-05-16
Rated 1 out of 5 by from Easy But... I orginally gave this 5 stars but have to lower it now. We sent it off to be electronically filed and was rejected twice because it said our AGI did not match what the IRS had however, Turbo Tax automatically filled this in when asked and we did check with last year's record and this is what was stated on our last year's tax so not sure what the problem is. So much for easy filing....
Date published: 2021-05-16
Rated 5 out of 5 by from Easy to use Very easy to use for a novice filer...even a landscaper can do it.
Date published: 2021-05-16
Rated 4 out of 5 by from TurboTax was easy to use! First time filing taxes for a summer job. Walked me through every step and was easy to do... and free!!
Date published: 2021-05-16
Rated 4 out of 5 by from Good, but room for improvement Some of the instructions are unclear, and the answer choices to questions are confusingly worded. Even after chats with TurboTax representatives they were uncertain exactly how to respond to certain questions after I explained my situation. Also spend over an hour between chats, and multiple tax "experts" to figure out why my 1098 kept getting flagged for review. They finally figured out that a specific box should have a zero in it instead of being left blank, after a bunch of unsuccessful trial and error. It's a good tool, but not always user friendly even for someone with a graduate degree in finance.
Date published: 2021-05-16
Rated 5 out of 5 by from Incredible! Taxes are frightening but not with TURBOTAX!!!!!!!!!!!!!!!!
Date published: 2021-05-16
Rated 4 out of 5 by from TurboTax is Good if You Know What You're Doing I did't think that my itemized deductions were more than the standard deduction, so I was confused as to why I had to enter so much information only to be told that what I entered was less than the standard deduction. Do I have to enter so much information if I know the standard deduction is more/better?
Date published: 2021-05-16
All TurboTax® Offerings Reviews - Page 750