TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TurboTax is basic and not smart Lots of manual changes and fixes need to be done. Not clear if TT takes the right dicision. There was one major issue among many others that need to be taken care of manually. Several areas it is not clear what number to enter( for example, only for specific months, for full year or all payment, etc). It does standard calcs very well but special situations one needs to do a lot of research to enter data or selection the right options. Also, it sticks with some data that cannot be cleared at all .For example, it kept keeping 1090T with my name automatically and would not let me go without me choosing as a student, although i am not. there is no way to delete that form/worksheet.
Date published: 2021-05-17
Rated 4 out of 5 by from It's easier than it was the last time I used it. The most annoying thing was the "required" fields for this review.
Date published: 2021-05-17
Rated 2 out of 5 by from Disappointing Halfway through my filing, I realized the download product didn't have ability to import crypto csv files while the online solution does which was disappointing and caused me to make the double effort of having to create a file with the online solution to validate if I had my numbers correct. Turbo tax should do a better job of calling out the differences and pointing people to the right solution BEFORE they make a purchase.
Date published: 2021-05-17
Rated 2 out of 5 by from Getting too expensive! This is the last time I use TurboTax. While they make it easy, it gets more and more expensive to file every year, and you neve know how much you are going to pay until the very end! There are so many other good free alternatives.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Great Anthony helped a lot on advice. I used the expert advice button and it worked out great!
Date published: 2021-05-17
Rated 4 out of 5 by from I found it easy to use. I found it very helpful. I did have trouble following instructions. It would be useful to have a introduction session.
Date published: 2021-05-17
Rated 1 out of 5 by from Poor Experience There was clearly something wrong with the VM integration for the downloaded version. I continually had to change my screen resolution in order to move forward with some portions of the process. I would recommend not downloading from the web and maybe try to file online instead.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is excellent! TurboTax was easy to download and we found it very easy to use. The program was very thorough. TurboTax Deluxe gave us excellent suggestions.
Date published: 2021-05-17
Rated 5 out of 5 by from great Very helpful - easy to understand - and a great tax fee free
Date published: 2021-05-17
Rated 5 out of 5 by from I Love Turbo Tax I've used Turbo Tax for years, so easy and convenient!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 719
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from TurboTax is basic and not smart Lots of manual changes and fixes need to be done. Not clear if TT takes the right dicision. There was one major issue among many others that need to be taken care of manually. Several areas it is not clear what number to enter( for example, only for specific months, for full year or all payment, etc). It does standard calcs very well but special situations one needs to do a lot of research to enter data or selection the right options. Also, it sticks with some data that cannot be cleared at all .For example, it kept keeping 1090T with my name automatically and would not let me go without me choosing as a student, although i am not. there is no way to delete that form/worksheet.
Date published: 2021-05-17
Rated 4 out of 5 by from It's easier than it was the last time I used it. The most annoying thing was the "required" fields for this review.
Date published: 2021-05-17
Rated 2 out of 5 by from Disappointing Halfway through my filing, I realized the download product didn't have ability to import crypto csv files while the online solution does which was disappointing and caused me to make the double effort of having to create a file with the online solution to validate if I had my numbers correct. Turbo tax should do a better job of calling out the differences and pointing people to the right solution BEFORE they make a purchase.
Date published: 2021-05-17
Rated 2 out of 5 by from Getting too expensive! This is the last time I use TurboTax. While they make it easy, it gets more and more expensive to file every year, and you neve know how much you are going to pay until the very end! There are so many other good free alternatives.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Great Anthony helped a lot on advice. I used the expert advice button and it worked out great!
Date published: 2021-05-17
Rated 4 out of 5 by from I found it easy to use. I found it very helpful. I did have trouble following instructions. It would be useful to have a introduction session.
Date published: 2021-05-17
Rated 1 out of 5 by from Poor Experience There was clearly something wrong with the VM integration for the downloaded version. I continually had to change my screen resolution in order to move forward with some portions of the process. I would recommend not downloading from the web and maybe try to file online instead.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is excellent! TurboTax was easy to download and we found it very easy to use. The program was very thorough. TurboTax Deluxe gave us excellent suggestions.
Date published: 2021-05-17
Rated 5 out of 5 by from great Very helpful - easy to understand - and a great tax fee free
Date published: 2021-05-17
Rated 5 out of 5 by from I Love Turbo Tax I've used Turbo Tax for years, so easy and convenient!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 719