TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

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Student
Rated 4 out of 5 by from Great until I encountered Reject Code IND-031-4 I've been using TT for over 20 years, and last year (2019) was the first year I filed late. This year, when I went to e-file my 2020 return I encountered Reject Code IND-031-4. The error stated that my AGI (Adjusted Gross Income) was incorrect. I verified my AGI by going to the IRS site and could not determine why it was failing. The Product did not help guide me to a solution, but one of the Experts, CatinaT1, had the following in one of her posts. "Filed late last year after mid-November or your return was processed after that time—try entering 0" I entered "0" and it worked. Prior to that, I felt lost, confused, and frustrated. I expect that TT would track when I submitted in 2019, and since there wasn't a record of submission (I filed by paper in late November), TT would have suggested this to me after my return was rejected.
Date published: 2021-05-17
Rated 4 out of 5 by from So Easy to complete The software walked you right through everyone; could not have been easier.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax has always been great Turbotax has always been great and easy to work with
Date published: 2021-05-17
Rated 1 out of 5 by from Charging people to file is not ok I have used turbotax for 8 years now and have never had to pay, but now all of the sudden I do? Charging people who are just doing the bare minimum and not having any exemptions just to file is a sham! Given the state of the U.S. right now there should ALWAYS be a free option regardless of what exemptions people have.
Date published: 2021-05-17
Rated 3 out of 5 by from Tax Review A straight forward experience. Only a minimum amount of trouble.
Date published: 2021-05-17
Rated 5 out of 5 by from turbo is fast and easy turbo tax made it very simple for me to file my own taxes!
Date published: 2021-05-17
Rated 4 out of 5 by from 1116 foreign tax credit The Foreign Tax credit part should be easier to do. The 1099-B has the information. The program should ask for this and fill out the 1116 etc without all the detailed instructions and warnings about how to fill it out properly.
Date published: 2021-05-17
Rated 5 out of 5 by from Very convenient and fairly simple I've used this for several years now. I like that I can upload the W2 form directly.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Online was very easy to use. This was my first time doing my own taxes. I heard how easy it was to do this online. The entire step by step process was very easy to follow.
Date published: 2021-05-17
Rated 2 out of 5 by from cannot e-file TurboTax is great and all. However I purchased the 2019 software because when I tried to do file my taxes in October 2020 I was not able to e-file. I purchased the download because I was told in needed to have it to file. I was lied to.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 713
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Great until I encountered Reject Code IND-031-4 I've been using TT for over 20 years, and last year (2019) was the first year I filed late. This year, when I went to e-file my 2020 return I encountered Reject Code IND-031-4. The error stated that my AGI (Adjusted Gross Income) was incorrect. I verified my AGI by going to the IRS site and could not determine why it was failing. The Product did not help guide me to a solution, but one of the Experts, CatinaT1, had the following in one of her posts. "Filed late last year after mid-November or your return was processed after that time—try entering 0" I entered "0" and it worked. Prior to that, I felt lost, confused, and frustrated. I expect that TT would track when I submitted in 2019, and since there wasn't a record of submission (I filed by paper in late November), TT would have suggested this to me after my return was rejected.
Date published: 2021-05-17
Rated 4 out of 5 by from So Easy to complete The software walked you right through everyone; could not have been easier.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbotax has always been great Turbotax has always been great and easy to work with
Date published: 2021-05-17
Rated 1 out of 5 by from Charging people to file is not ok I have used turbotax for 8 years now and have never had to pay, but now all of the sudden I do? Charging people who are just doing the bare minimum and not having any exemptions just to file is a sham! Given the state of the U.S. right now there should ALWAYS be a free option regardless of what exemptions people have.
Date published: 2021-05-17
Rated 3 out of 5 by from Tax Review A straight forward experience. Only a minimum amount of trouble.
Date published: 2021-05-17
Rated 5 out of 5 by from turbo is fast and easy turbo tax made it very simple for me to file my own taxes!
Date published: 2021-05-17
Rated 4 out of 5 by from 1116 foreign tax credit The Foreign Tax credit part should be easier to do. The 1099-B has the information. The program should ask for this and fill out the 1116 etc without all the detailed instructions and warnings about how to fill it out properly.
Date published: 2021-05-17
Rated 5 out of 5 by from Very convenient and fairly simple I've used this for several years now. I like that I can upload the W2 form directly.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax Online was very easy to use. This was my first time doing my own taxes. I heard how easy it was to do this online. The entire step by step process was very easy to follow.
Date published: 2021-05-17
Rated 2 out of 5 by from cannot e-file TurboTax is great and all. However I purchased the 2019 software because when I tried to do file my taxes in October 2020 I was not able to e-file. I purchased the download because I was told in needed to have it to file. I was lied to.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 713