TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live Tax Experts on demand, and gives you unlimited advice and guidance from real tax experts online.

(4.7/5 | 86421 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from I generally don’t like they reject my things daily They keep rejecting my states and for what I already got my federal why can’t I get my states ??!!? Makes no sense
Date published: 2022-05-03
Rated 4 out of 5 by from Very pleasant experience I've used Turbo Tax for many years with confidence . . . great source for learning the process and developing a mental state throughout the year.
Date published: 2022-05-03
Rated 5 out of 5 by from Gets the job done My experience has been pleasant due to there wonderful fast turbo speed, they ask all the right questions!
Date published: 2022-05-03
Rated 5 out of 5 by from Turbo tax took the anxiety away. I was very anxious and did not know how to file my taxes. Turbo tax took me through the process step by step.
Date published: 2022-05-03
Rated 1 out of 5 by from Terrible customer service—misled me I was misled about my tax expert, given faulty advice and told to pay incorrect amounts of tax. Spend hours on the phone. Horrible experience. I would really appreciate a refund for my fee or similar
Date published: 2022-05-03
Rated 4 out of 5 by from Needs improvement. Why is it so slow to open and why update each time it opens even after returns are filed? The explanations and any help print are next to impossible to read so I waste a lot of paper printing out material just so that I can read what it says. I also purchased the state e-file return only to have my federal return rejected so I had to mail both returns so I would like the state purchase refunded. I have also had this happen before several times so next year I will at least know not to pay for it before I file my federal return.
Date published: 2022-05-03
Rated 5 out of 5 by from It Just Works It's easy to use. Very Simplified and everything is explained.
Date published: 2022-05-03
Rated 5 out of 5 by from TURBO TAX is SUPERB!! I have taken full service and Dennis is really experienced
Date published: 2022-05-03
Rated 5 out of 5 by from Fine great I recommend it for anyone!!!! Go for i Hectic different liked it nice! Do it for yourself next year!!!!!!!!!!
Date published: 2022-05-03
Rated 5 out of 5 by from super easy very user friendly and super easy. im going to use again
Date published: 2022-05-03
All TurboTax® Offerings Reviews - Page 700
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from I generally don’t like they reject my things daily They keep rejecting my states and for what I already got my federal why can’t I get my states ??!!? Makes no sense
Date published: 2022-05-03
Rated 4 out of 5 by from Very pleasant experience I've used Turbo Tax for many years with confidence . . . great source for learning the process and developing a mental state throughout the year.
Date published: 2022-05-03
Rated 5 out of 5 by from Gets the job done My experience has been pleasant due to there wonderful fast turbo speed, they ask all the right questions!
Date published: 2022-05-03
Rated 5 out of 5 by from Turbo tax took the anxiety away. I was very anxious and did not know how to file my taxes. Turbo tax took me through the process step by step.
Date published: 2022-05-03
Rated 1 out of 5 by from Terrible customer service—misled me I was misled about my tax expert, given faulty advice and told to pay incorrect amounts of tax. Spend hours on the phone. Horrible experience. I would really appreciate a refund for my fee or similar
Date published: 2022-05-03
Rated 4 out of 5 by from Needs improvement. Why is it so slow to open and why update each time it opens even after returns are filed? The explanations and any help print are next to impossible to read so I waste a lot of paper printing out material just so that I can read what it says. I also purchased the state e-file return only to have my federal return rejected so I had to mail both returns so I would like the state purchase refunded. I have also had this happen before several times so next year I will at least know not to pay for it before I file my federal return.
Date published: 2022-05-03
Rated 5 out of 5 by from It Just Works It's easy to use. Very Simplified and everything is explained.
Date published: 2022-05-03
Rated 5 out of 5 by from TURBO TAX is SUPERB!! I have taken full service and Dennis is really experienced
Date published: 2022-05-03
Rated 5 out of 5 by from Fine great I recommend it for anyone!!!! Go for i Hectic different liked it nice! Do it for yourself next year!!!!!!!!!!
Date published: 2022-05-03
Rated 5 out of 5 by from super easy very user friendly and super easy. im going to use again
Date published: 2022-05-03
All TurboTax® Offerings Reviews - Page 700