TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 4 out of 5 by from Easy to use once you can download TurboTax itself is great to use, but being able to install it is a pain. If you buy TurboTax it allows 5 downloads, but why do you need an account if you download it online whereas you don't need an account if you use the TurboTax CD. This makes absolutely no sense since the 5 downloads should be tied to the key and not some account. I thankfully had the CD because I kept getting an error saying the key was already used by another account which should not have been possible as it hadn't been used. In addition, there are many new computers that do not have a CD player so one will have to download online. Once I finally got it on my computer it was great. As much as I like the TurboTax software I will look elsewhere if TurboTax doesn't get this issue fixed.
Date published: 2023-03-10
Rated 5 out of 5 by from Very helpful! It was definitely as helpful and friendly as I could have hoped! Something like taxes always makes me nervous, but it was a pleasant experience!
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax was fast and painless My expert did a great job for me. I wasn’t expecting a refund, I was hoping for one but wasn’t sure. My expert got me a great refund. It was fast and painless.
Date published: 2023-03-10
Rated 2 out of 5 by from Help is non-existent Return was rejected without any rejection code. They promised to fix the return and I could re-file. There was nothing to correct and re-filed only to have it rejected a second time. The fix is to file by mail which will result in delay of refund. I purchased Turbo-Tax in order to E-file and am unable to file electronically.
Date published: 2023-03-10
Rated 1 out of 5 by from This year's TurboTax software is buggy This year's software (the updater part) is extremely buggy. I had tried at least 3 installations. The updater was in this infinite loop. After numerous trial and finally it went thru.
Date published: 2023-03-10
Rated 3 out of 5 by from State Tax integration is mediocre. Every year is fails to transfer some State Tax information from the previous year. Examples for MA are county and drivers license information. Also, the charge for State filing should be included.
Date published: 2023-03-10
Rated 5 out of 5 by from Connie and Tracy (assistant) were great! My experience with TurboTax was great. Tracy was a great assistant and then Connie took care of the rest. It was very easy to use and file
Date published: 2023-03-10
Rated 1 out of 5 by from Wish i went with taxact I went with turbotax because i filed with them last year was hoping it would make my it a bit easier but i was way wrong. Now it lost my files and i have to mail it in.
Date published: 2023-03-10
Rated 5 out of 5 by from quick Turbotax was quick and easy to use. I think my return is higher than it would be otherwise.
Date published: 2023-03-10
Rated 5 out of 5 by from amazing great service easy to use online assistance all around amazing
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 6922
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy to use once you can download TurboTax itself is great to use, but being able to install it is a pain. If you buy TurboTax it allows 5 downloads, but why do you need an account if you download it online whereas you don't need an account if you use the TurboTax CD. This makes absolutely no sense since the 5 downloads should be tied to the key and not some account. I thankfully had the CD because I kept getting an error saying the key was already used by another account which should not have been possible as it hadn't been used. In addition, there are many new computers that do not have a CD player so one will have to download online. Once I finally got it on my computer it was great. As much as I like the TurboTax software I will look elsewhere if TurboTax doesn't get this issue fixed.
Date published: 2023-03-10
Rated 5 out of 5 by from Very helpful! It was definitely as helpful and friendly as I could have hoped! Something like taxes always makes me nervous, but it was a pleasant experience!
Date published: 2023-03-10
Rated 5 out of 5 by from Turbo Tax was fast and painless My expert did a great job for me. I wasn’t expecting a refund, I was hoping for one but wasn’t sure. My expert got me a great refund. It was fast and painless.
Date published: 2023-03-10
Rated 2 out of 5 by from Help is non-existent Return was rejected without any rejection code. They promised to fix the return and I could re-file. There was nothing to correct and re-filed only to have it rejected a second time. The fix is to file by mail which will result in delay of refund. I purchased Turbo-Tax in order to E-file and am unable to file electronically.
Date published: 2023-03-10
Rated 1 out of 5 by from This year's TurboTax software is buggy This year's software (the updater part) is extremely buggy. I had tried at least 3 installations. The updater was in this infinite loop. After numerous trial and finally it went thru.
Date published: 2023-03-10
Rated 3 out of 5 by from State Tax integration is mediocre. Every year is fails to transfer some State Tax information from the previous year. Examples for MA are county and drivers license information. Also, the charge for State filing should be included.
Date published: 2023-03-10
Rated 5 out of 5 by from Connie and Tracy (assistant) were great! My experience with TurboTax was great. Tracy was a great assistant and then Connie took care of the rest. It was very easy to use and file
Date published: 2023-03-10
Rated 1 out of 5 by from Wish i went with taxact I went with turbotax because i filed with them last year was hoping it would make my it a bit easier but i was way wrong. Now it lost my files and i have to mail it in.
Date published: 2023-03-10
Rated 5 out of 5 by from quick Turbotax was quick and easy to use. I think my return is higher than it would be otherwise.
Date published: 2023-03-10
Rated 5 out of 5 by from amazing great service easy to use online assistance all around amazing
Date published: 2023-03-10
All TurboTax® Offerings Reviews - Page 6922