TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Awesome Great experience easy Andrew was patient kind nice
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo tax is easy to use, free online help too. The live expert was friendly, patient, helpful, and reassuring.
Date published: 2023-03-11
Rated 5 out of 5 by from 2022 TAXES COMPLETED I HAVE used TT for a couple of years now. it has been easy to file since I'm a retired single. This year taxes were taken out for KY, I moved in 2021, instead of GA on my RMDs. I was at a loss. I called hep from an assistant, the call back was quick and so easy to get the problem fixed. Thank you to both Linda and Alicia for patience and helpfulness.
Date published: 2023-03-11
Rated 5 out of 5 by from User-Friendly This was an easy site to maneuver and not complicated.
Date published: 2023-03-11
Rated 5 out of 5 by from Using Turbo Tax for 10 years I have been using Turbo Tax for almost 10 years. And I can say they get better and better over time. And this is by far the best year I have had it.
Date published: 2023-03-11
Rated 3 out of 5 by from its pricy I never chose the "premuim" option and it automatically added it to my account and I wasn't able to remove it unless I cleared and started over. So I had to pay a really big price out of my return for the use of Turbotax.
Date published: 2023-03-11
Rated 5 out of 5 by from Turbotax Turbotax made it easy to file my taxes with both federal and state!
Date published: 2023-03-11
Rated 5 out of 5 by from Very impressed with Turbo Tax Live I've used three different Tax programs over the years but this was my first experience with Turbo Tax Live and it has been my best experience ever. The on line help as you went was on point and the optional live help was tremendous. Return phone calls were always available and always prompt.
Date published: 2023-03-11
Rated 5 out of 5 by from eighth year using, will use again Needed to do the talk feature. it was great ! I would highly recommend turbo tax and have many times.
Date published: 2023-03-11
Rated 4 out of 5 by from IP PIN Challenge Everything was fine until I tried to submit using the 6 digit IP PIN and Turbo Tax has a box for what may be confused as IP PIN but was actually a self created 5 digit PIN. Not very user friendly. Saw bunch of people had the same issue. Why not fix it?
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6904
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Awesome Great experience easy Andrew was patient kind nice
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo tax is easy to use, free online help too. The live expert was friendly, patient, helpful, and reassuring.
Date published: 2023-03-11
Rated 5 out of 5 by from 2022 TAXES COMPLETED I HAVE used TT for a couple of years now. it has been easy to file since I'm a retired single. This year taxes were taken out for KY, I moved in 2021, instead of GA on my RMDs. I was at a loss. I called hep from an assistant, the call back was quick and so easy to get the problem fixed. Thank you to both Linda and Alicia for patience and helpfulness.
Date published: 2023-03-11
Rated 5 out of 5 by from User-Friendly This was an easy site to maneuver and not complicated.
Date published: 2023-03-11
Rated 5 out of 5 by from Using Turbo Tax for 10 years I have been using Turbo Tax for almost 10 years. And I can say they get better and better over time. And this is by far the best year I have had it.
Date published: 2023-03-11
Rated 3 out of 5 by from its pricy I never chose the "premuim" option and it automatically added it to my account and I wasn't able to remove it unless I cleared and started over. So I had to pay a really big price out of my return for the use of Turbotax.
Date published: 2023-03-11
Rated 5 out of 5 by from Turbotax Turbotax made it easy to file my taxes with both federal and state!
Date published: 2023-03-11
Rated 5 out of 5 by from Very impressed with Turbo Tax Live I've used three different Tax programs over the years but this was my first experience with Turbo Tax Live and it has been my best experience ever. The on line help as you went was on point and the optional live help was tremendous. Return phone calls were always available and always prompt.
Date published: 2023-03-11
Rated 5 out of 5 by from eighth year using, will use again Needed to do the talk feature. it was great ! I would highly recommend turbo tax and have many times.
Date published: 2023-03-11
Rated 4 out of 5 by from IP PIN Challenge Everything was fine until I tried to submit using the 6 digit IP PIN and Turbo Tax has a box for what may be confused as IP PIN but was actually a self created 5 digit PIN. Not very user friendly. Saw bunch of people had the same issue. Why not fix it?
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6904