TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is top notch! I love the navigation and how easy everything was to follow along. I will recommend TurboTax to my family and friends. Why pay an arm and a leg for an actual tax preparer?! I never will again.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax was very easy to get taxes done This website helped me understand how taxes are processed in an easy way.
Date published: 2023-03-14
Rated 5 out of 5 by from Easy and Quick I have been using for years. Still the best way to do my taxes
Date published: 2023-03-14
Rated 1 out of 5 by from Designed to Waste Your Money Around Every Corner TurboTax gets worse and worse every year. Firstly, the price. The first year I filed, I payed next to nothing for my entire return. Then, the next few years, I was required to get the Premium Package because of one simple form that I had. Now, I'm paying $175 for a really basic return. Lastly, the graphics would have you constantly believe that they want you to be confident and know why your taxes are the way they are... but they also try to sell you on a tax professional around every corner. So, which is it? Should I be confident in your system or not? Secondly, it's a computer. The system constantly tells me that values I entered are not right or incorrect. I kept getting "Minimum Value 1" for a box at one point, and it would not let me go back or continue. It insisted that I got at least $1 from something, but I didn't. Because they want you to purchase their "Tax Expert" thing, it feels like certain things are designed to be difficult and hard to understand, the "learn more" button is strategically and sparingly placed.
Date published: 2023-03-14
Rated 4 out of 5 by from It was easy! But not free! I used Credit Karma to do my taxes, they were free both Federal and State at a time when Federal was Free and you had to pay of State filings. Now they charge $59.00 for each. Besides that, it was easy and explanations made sense.
Date published: 2023-03-14
Rated 3 out of 5 by from Could be more user friendly Overall this product is simple to use. However, there are some places where it would be helpful to have things explained for the average user.
Date published: 2023-03-14
Rated 5 out of 5 by from Easy to use Very easy to use and explained any questions along the way.
Date published: 2023-03-14
Rated 5 out of 5 by from Thank you for making it easy to feed the beast I appreciate the ease of service while feeding the beast, its always a great feeling to throw hard earned money down the drain. I wonder what the state will do with all my money? I wish I could get someone to audit them!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax makes filing Easy-Peasy! Have been using TurboTax for years and find the import of prior year's returns/information extremely helpful. This feature alone makes using TurboTax year after year the only way to go.
Date published: 2023-03-14
Rated 5 out of 5 by from Simple & Easy I've been using Turbotax for more than 15 years, and wouldn't use any other tax program.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6886
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from TurboTax is top notch! I love the navigation and how easy everything was to follow along. I will recommend TurboTax to my family and friends. Why pay an arm and a leg for an actual tax preparer?! I never will again.
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo tax was very easy to get taxes done This website helped me understand how taxes are processed in an easy way.
Date published: 2023-03-14
Rated 5 out of 5 by from Easy and Quick I have been using for years. Still the best way to do my taxes
Date published: 2023-03-14
Rated 1 out of 5 by from Designed to Waste Your Money Around Every Corner TurboTax gets worse and worse every year. Firstly, the price. The first year I filed, I payed next to nothing for my entire return. Then, the next few years, I was required to get the Premium Package because of one simple form that I had. Now, I'm paying $175 for a really basic return. Lastly, the graphics would have you constantly believe that they want you to be confident and know why your taxes are the way they are... but they also try to sell you on a tax professional around every corner. So, which is it? Should I be confident in your system or not? Secondly, it's a computer. The system constantly tells me that values I entered are not right or incorrect. I kept getting "Minimum Value 1" for a box at one point, and it would not let me go back or continue. It insisted that I got at least $1 from something, but I didn't. Because they want you to purchase their "Tax Expert" thing, it feels like certain things are designed to be difficult and hard to understand, the "learn more" button is strategically and sparingly placed.
Date published: 2023-03-14
Rated 4 out of 5 by from It was easy! But not free! I used Credit Karma to do my taxes, they were free both Federal and State at a time when Federal was Free and you had to pay of State filings. Now they charge $59.00 for each. Besides that, it was easy and explanations made sense.
Date published: 2023-03-14
Rated 3 out of 5 by from Could be more user friendly Overall this product is simple to use. However, there are some places where it would be helpful to have things explained for the average user.
Date published: 2023-03-14
Rated 5 out of 5 by from Easy to use Very easy to use and explained any questions along the way.
Date published: 2023-03-14
Rated 5 out of 5 by from Thank you for making it easy to feed the beast I appreciate the ease of service while feeding the beast, its always a great feeling to throw hard earned money down the drain. I wonder what the state will do with all my money? I wish I could get someone to audit them!
Date published: 2023-03-14
Rated 5 out of 5 by from Turbo Tax makes filing Easy-Peasy! Have been using TurboTax for years and find the import of prior year's returns/information extremely helpful. This feature alone makes using TurboTax year after year the only way to go.
Date published: 2023-03-14
Rated 5 out of 5 by from Simple & Easy I've been using Turbotax for more than 15 years, and wouldn't use any other tax program.
Date published: 2023-03-14
All TurboTax® Offerings Reviews - Page 6886