TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Rob handled my taxes like the expert he is. This is my first year, using professional assistance with my taxes, but I always go through TurboTax, so I met miss Glenda my tax prep and then, after her, she sent me to Rob, which was ready to handle anything I ask or answer.
Date published: 2023-03-11
Rated 5 out of 5 by from Don't Know What I Would Do Without TurboTax TurboTax makes everything so easy. Even if you get stuck or confused on something, the live support is amazing.
Date published: 2023-03-11
Rated 5 out of 5 by from Good Good experience, and quick processing time. Easy to talk to
Date published: 2023-03-11
Rated 5 out of 5 by from I love Turbo Tax This is the easiest software around. If you have no clue how to do this, it will walk you through the process.
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo Tax is a breeze Easy to use, very user friendly, look forward to next
Date published: 2023-03-11
Rated 3 out of 5 by from TurboTax is okay, though the price is murky until I am a longtime user of TurboTax for its simplicity of use and guidance while you go- all for free. However, I noted that because of some changes I had to pay for "TurboTax Premium" this time, something that was notified to me multiple pages in. It was fine, so I kept going. I eventually get to my state tax, only to be notified that it was also no longer free. Fine, I continue. I go to check out for the TurboTax products, one of the final steps in the process, only to find that using my federal return to pay for TurboTax itself incurred a fee- something I was totally unaware of until checkout. This final one particularly felt like a hidden fee. I used TurboTax for multiple years because it was easy to use, and free as advertised. I don't think I will be returning for future tax filings because it seems this is no longer the case, though it is still easy to use.
Date published: 2023-03-11
Rated 5 out of 5 by from was very helpful The Tax expert was very knowledgeable and thorough in her work. I highly recommend her services
Date published: 2023-03-11
Rated 5 out of 5 by from They helped me a lot Very helpful directed me where I needed to go to find out past information through a chat. Appreciated
Date published: 2023-03-11
Rated 2 out of 5 by from Cost too high Cost is too high to file 1099's without any added help front TurboTax.
Date published: 2023-03-11
Rated 5 out of 5 by from Kim was Awesome! Thank you for making my return an easy experience and explaining things well.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6886
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Rob handled my taxes like the expert he is. This is my first year, using professional assistance with my taxes, but I always go through TurboTax, so I met miss Glenda my tax prep and then, after her, she sent me to Rob, which was ready to handle anything I ask or answer.
Date published: 2023-03-11
Rated 5 out of 5 by from Don't Know What I Would Do Without TurboTax TurboTax makes everything so easy. Even if you get stuck or confused on something, the live support is amazing.
Date published: 2023-03-11
Rated 5 out of 5 by from Good Good experience, and quick processing time. Easy to talk to
Date published: 2023-03-11
Rated 5 out of 5 by from I love Turbo Tax This is the easiest software around. If you have no clue how to do this, it will walk you through the process.
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo Tax is a breeze Easy to use, very user friendly, look forward to next
Date published: 2023-03-11
Rated 3 out of 5 by from TurboTax is okay, though the price is murky until I am a longtime user of TurboTax for its simplicity of use and guidance while you go- all for free. However, I noted that because of some changes I had to pay for "TurboTax Premium" this time, something that was notified to me multiple pages in. It was fine, so I kept going. I eventually get to my state tax, only to be notified that it was also no longer free. Fine, I continue. I go to check out for the TurboTax products, one of the final steps in the process, only to find that using my federal return to pay for TurboTax itself incurred a fee- something I was totally unaware of until checkout. This final one particularly felt like a hidden fee. I used TurboTax for multiple years because it was easy to use, and free as advertised. I don't think I will be returning for future tax filings because it seems this is no longer the case, though it is still easy to use.
Date published: 2023-03-11
Rated 5 out of 5 by from was very helpful The Tax expert was very knowledgeable and thorough in her work. I highly recommend her services
Date published: 2023-03-11
Rated 5 out of 5 by from They helped me a lot Very helpful directed me where I needed to go to find out past information through a chat. Appreciated
Date published: 2023-03-11
Rated 2 out of 5 by from Cost too high Cost is too high to file 1099's without any added help front TurboTax.
Date published: 2023-03-11
Rated 5 out of 5 by from Kim was Awesome! Thank you for making my return an easy experience and explaining things well.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6886