TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax Makes Pros out of Joes Easy step by step process that easily answers all of your questions along the journey
Date published: 2023-03-11
Rated 1 out of 5 by from Misleading At the end when asked for payment, they don't show you how much you owe jusy a place to pay. Be careful
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax is Awesome I had technical difficulties when doing full service, but the reps were great about staying in contact until the problem was resolved.
Date published: 2023-03-11
Rated 5 out of 5 by from Great Experience! First time user! Loved the ease! I loved that I was able to navigate back and forth to see if I was making mistakes and it told me what I was missing and gave me ideas, as well :)
Date published: 2023-03-11
Rated 5 out of 5 by from Good job My lady to me about turbo tax. This was my first time using it and I was happy. I will see you next year
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo tax is Great!! The tax expert was very professional and knowledgeable about my questions.
Date published: 2023-03-11
Rated 5 out of 5 by from Great Great Great This program is amazing! it really guides you and answers all questions.
Date published: 2023-03-11
Rated 5 out of 5 by from Brian my agent was awesome My agent Brian was the best. He made sure that I understood the entire process.
Date published: 2023-03-11
Rated 2 out of 5 by from Not Awesome TurboTax if you are a 1040 filer Took me toooooo long. Kept asking same questions. I couldn't find my Adjusted Gross Income from the year before and TurboTax sent me to the IRS Site that could not help me. It was unpleasant and I hate this horrible run around. I've used TurboTax since 2014 and this year was the worst. They add tons of questions to pretend to add value - I put that I am a 1040 person with nothing to report and still they made me do the same long song and dance. Especially when an option here is to upload your info from your W2s. Are they doing us a service? No. IRS should have this service available. I don't have an option to suggest here. Last year I paper filed for the first time since 2014 and that made this all worse. Welcome.
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax Makes It Simple Happy that TurboTax keeps year over year details and walks users through the tax process in a simplistic method.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6847
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Makes Pros out of Joes Easy step by step process that easily answers all of your questions along the journey
Date published: 2023-03-11
Rated 1 out of 5 by from Misleading At the end when asked for payment, they don't show you how much you owe jusy a place to pay. Be careful
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax is Awesome I had technical difficulties when doing full service, but the reps were great about staying in contact until the problem was resolved.
Date published: 2023-03-11
Rated 5 out of 5 by from Great Experience! First time user! Loved the ease! I loved that I was able to navigate back and forth to see if I was making mistakes and it told me what I was missing and gave me ideas, as well :)
Date published: 2023-03-11
Rated 5 out of 5 by from Good job My lady to me about turbo tax. This was my first time using it and I was happy. I will see you next year
Date published: 2023-03-11
Rated 5 out of 5 by from Turbo tax is Great!! The tax expert was very professional and knowledgeable about my questions.
Date published: 2023-03-11
Rated 5 out of 5 by from Great Great Great This program is amazing! it really guides you and answers all questions.
Date published: 2023-03-11
Rated 5 out of 5 by from Brian my agent was awesome My agent Brian was the best. He made sure that I understood the entire process.
Date published: 2023-03-11
Rated 2 out of 5 by from Not Awesome TurboTax if you are a 1040 filer Took me toooooo long. Kept asking same questions. I couldn't find my Adjusted Gross Income from the year before and TurboTax sent me to the IRS Site that could not help me. It was unpleasant and I hate this horrible run around. I've used TurboTax since 2014 and this year was the worst. They add tons of questions to pretend to add value - I put that I am a 1040 person with nothing to report and still they made me do the same long song and dance. Especially when an option here is to upload your info from your W2s. Are they doing us a service? No. IRS should have this service available. I don't have an option to suggest here. Last year I paper filed for the first time since 2014 and that made this all worse. Welcome.
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax Makes It Simple Happy that TurboTax keeps year over year details and walks users through the tax process in a simplistic method.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6847