TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from What happened to TurboTax? I used to love TurboTax. This year, I had a completely different experience. I wasn't able to download any documents from the banks that send INT or DIV forms. The banks were not listed as an option. They are not obscure banks that no one has heard of either....they are very well known companies. That was primarily the reason that I loved TurboTax in the past - it saved me lots of time. It saved no time this year. It also didn't ask questions about payments through the ACA. I had to search for where to input them. TurboTax used to be a product that helped completing taxes easy - it no longer is. I always felt assured that my taxes were accurate, but now I'm not as sure since I wonder what else was not asked.
Date published: 2023-03-11
Rated 2 out of 5 by from Can't e-file which really stinks! Was not able to e-file either my federal or state return this year, which really stinks as that takes away a significant benefit of using TurboTax ... so obviously my experience this year was not great
Date published: 2023-03-11
Rated 5 out of 5 by from So easy with TurboTax! We have never had problems while working with TurboTax
Date published: 2023-03-11
Rated 4 out of 5 by from Turbo Tax Expensive The software is very easy to use, but the cost for downloading additional states and filling several returns has skyrocketed. $25 for each state to file and $45 for each additional state download. Add the initial cost to purchase the software of $75 wow it adds up in a hurry.
Date published: 2023-03-11
Rated 5 out of 5 by from Many years of complete satisfaction! I have used Turbo Tax for several years and always it easy to use and highly reliable. Everything at a very reasonable price. Never have a problem--not a single questions--with the IRS.
Date published: 2023-03-11
Rated 5 out of 5 by from Enjoy the ease of TurboTax The experience is easy. Makes filing taxes every year a snap.
Date published: 2023-03-11
Rated 5 out of 5 by from Worked really well. Live chat worked great - I had an issue with a document that I scanned in but was able to work through with the live chat.
Date published: 2023-03-11
Rated 5 out of 5 by from great services this is a great wonderful sericexcjdlfgfjmdlkjglkdmanglkvjnflsdkanjgvlkjfsdjlkgjnhdkfl
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax is great Love that everything auto-generates and there are categorical helps.
Date published: 2023-03-11
Rated 4 out of 5 by from Friendly Assistance Both individuals I worked with were extremely friendly, warm to speak to, and helpful. They worked around combined tech issues and maintained a positive and good natured attitude throughout.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6837
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from What happened to TurboTax? I used to love TurboTax. This year, I had a completely different experience. I wasn't able to download any documents from the banks that send INT or DIV forms. The banks were not listed as an option. They are not obscure banks that no one has heard of either....they are very well known companies. That was primarily the reason that I loved TurboTax in the past - it saved me lots of time. It saved no time this year. It also didn't ask questions about payments through the ACA. I had to search for where to input them. TurboTax used to be a product that helped completing taxes easy - it no longer is. I always felt assured that my taxes were accurate, but now I'm not as sure since I wonder what else was not asked.
Date published: 2023-03-11
Rated 2 out of 5 by from Can't e-file which really stinks! Was not able to e-file either my federal or state return this year, which really stinks as that takes away a significant benefit of using TurboTax ... so obviously my experience this year was not great
Date published: 2023-03-11
Rated 5 out of 5 by from So easy with TurboTax! We have never had problems while working with TurboTax
Date published: 2023-03-11
Rated 4 out of 5 by from Turbo Tax Expensive The software is very easy to use, but the cost for downloading additional states and filling several returns has skyrocketed. $25 for each state to file and $45 for each additional state download. Add the initial cost to purchase the software of $75 wow it adds up in a hurry.
Date published: 2023-03-11
Rated 5 out of 5 by from Many years of complete satisfaction! I have used Turbo Tax for several years and always it easy to use and highly reliable. Everything at a very reasonable price. Never have a problem--not a single questions--with the IRS.
Date published: 2023-03-11
Rated 5 out of 5 by from Enjoy the ease of TurboTax The experience is easy. Makes filing taxes every year a snap.
Date published: 2023-03-11
Rated 5 out of 5 by from Worked really well. Live chat worked great - I had an issue with a document that I scanned in but was able to work through with the live chat.
Date published: 2023-03-11
Rated 5 out of 5 by from great services this is a great wonderful sericexcjdlfgfjmdlkjglkdmanglkvjnflsdkanjgvlkjfsdjlkgjnhdkfl
Date published: 2023-03-11
Rated 5 out of 5 by from TurboTax is great Love that everything auto-generates and there are categorical helps.
Date published: 2023-03-11
Rated 4 out of 5 by from Friendly Assistance Both individuals I worked with were extremely friendly, warm to speak to, and helpful. They worked around combined tech issues and maintained a positive and good natured attitude throughout.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6837