TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 2 out of 5 by
jim15203 from
What happened to TurboTax?
I used to love TurboTax. This year, I had a completely different experience. I wasn't able to download any documents from the banks that send INT or DIV forms. The banks were not listed as an option. They are not obscure banks that no one has heard of either....they are very well known companies. That was primarily the reason that I loved TurboTax in the past - it saved me lots of time. It saved no time this year. It also didn't ask questions about payments through the ACA. I had to search for where to input them. TurboTax used to be a product that helped completing taxes easy - it no longer is. I always felt assured that my taxes were accurate, but now I'm not as sure since I wonder what else was not asked.
Date published: 2023-03-11
Rated 2 out of 5 by
GazJ from
Can't e-file which really stinks!
Was not able to e-file either my federal or state return this year, which really stinks as that takes away a significant benefit of using TurboTax ... so obviously my experience this year was not great
Date published: 2023-03-11
Rated 5 out of 5 by
noxillumination from
So easy with TurboTax!
We have never had problems while working with TurboTax
Date published: 2023-03-11
Rated 4 out of 5 by
nana341 from
Turbo Tax Expensive
The software is very easy to use, but the cost for downloading additional states and filling several returns has skyrocketed. $25 for each state to file and $45 for each additional state download. Add the initial cost to purchase the software of $75 wow it adds up in a hurry.
Date published: 2023-03-11
Rated 5 out of 5 by
Chabini from
Many years of complete satisfaction!
I have used Turbo Tax for several years and always it easy to use and highly reliable. Everything at a very reasonable price. Never have a problem--not a single questions--with the IRS.
Date published: 2023-03-11
Rated 5 out of 5 by
Golden40 from
Enjoy the ease of TurboTax
The experience is easy. Makes filing taxes every year a snap.
Date published: 2023-03-11
Rated 5 out of 5 by
Paradise2022 from
Worked really well.
Live chat worked great - I had an issue with a document that I scanned in but was able to work through with the live chat.
Date published: 2023-03-11
Rated 5 out of 5 by
moejameds from
great services
this is a great wonderful sericexcjdlfgfjmdlkjglkdmanglkvjnflsdkanjgvlkjfsdjlkgjnhdkfl
Date published: 2023-03-11
Rated 5 out of 5 by
timp4667 from
TurboTax is great
Love that everything auto-generates and there are categorical helps.
Date published: 2023-03-11
Rated 4 out of 5 by
Gidget14 from
Friendly Assistance
Both individuals I worked with were extremely friendly, warm to speak to, and helpful. They worked around combined tech issues and maintained a positive and good natured attitude throughout.
All TurboTax® Offerings Reviews - Page 6837
Date published: 2023-03-11
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
jim15203 from
What happened to TurboTax?
I used to love TurboTax. This year, I had a completely different experience. I wasn't able to download any documents from the banks that send INT or DIV forms. The banks were not listed as an option. They are not obscure banks that no one has heard of either....they are very well known companies. That was primarily the reason that I loved TurboTax in the past - it saved me lots of time. It saved no time this year. It also didn't ask questions about payments through the ACA. I had to search for where to input them. TurboTax used to be a product that helped completing taxes easy - it no longer is. I always felt assured that my taxes were accurate, but now I'm not as sure since I wonder what else was not asked.
Date published: 2023-03-11
Rated 2 out of 5 by
GazJ from
Can't e-file which really stinks!
Was not able to e-file either my federal or state return this year, which really stinks as that takes away a significant benefit of using TurboTax ... so obviously my experience this year was not great
Date published: 2023-03-11
Rated 5 out of 5 by
noxillumination from
So easy with TurboTax!
We have never had problems while working with TurboTax
Date published: 2023-03-11
Rated 4 out of 5 by
nana341 from
Turbo Tax Expensive
The software is very easy to use, but the cost for downloading additional states and filling several returns has skyrocketed. $25 for each state to file and $45 for each additional state download. Add the initial cost to purchase the software of $75 wow it adds up in a hurry.
Date published: 2023-03-11
Rated 5 out of 5 by
Chabini from
Many years of complete satisfaction!
I have used Turbo Tax for several years and always it easy to use and highly reliable. Everything at a very reasonable price. Never have a problem--not a single questions--with the IRS.
Date published: 2023-03-11
Rated 5 out of 5 by
Golden40 from
Enjoy the ease of TurboTax
The experience is easy. Makes filing taxes every year a snap.
Date published: 2023-03-11
Rated 5 out of 5 by
Paradise2022 from
Worked really well.
Live chat worked great - I had an issue with a document that I scanned in but was able to work through with the live chat.
Date published: 2023-03-11
Rated 5 out of 5 by
moejameds from
great services
this is a great wonderful sericexcjdlfgfjmdlkjglkdmanglkvjnflsdkanjgvlkjfsdjlkgjnhdkfl
Date published: 2023-03-11
Rated 5 out of 5 by
timp4667 from
TurboTax is great
Love that everything auto-generates and there are categorical helps.
Date published: 2023-03-11
Rated 4 out of 5 by
Gidget14 from
Friendly Assistance
Both individuals I worked with were extremely friendly, warm to speak to, and helpful. They worked around combined tech issues and maintained a positive and good natured attitude throughout.
All TurboTax® Offerings Reviews - Page 6837
Date published: 2023-03-11