TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is convent and awesome! Sandy was very knowledgeable and likable, made for a easier experience. I started on a date before the date the discount expert advisor ended, but because of death in the family, wasn't able to log back in until days later. Would have been nice to get that discount anyway for starting before hand.
Date published: 2023-03-11
Rated 5 out of 5 by from Tiana was a gem! I was so sad to see that it would take $129 for the deluxe version because I needed to repay for not having healthcare coverage for 6 months out of the year. Yikes. Something so simple, yet so pricey. The price to submit the states income tax was $128 so I was appalled. LUCKILY, Tiana here made my day! Little did she know I also cancelled prior with another tax preparer because of all these fees and such. She was able to discount the federal tax fee and so even though I had to pay for the whopping state taxes fee, I was at least relieved to get a discount. Super happy about this and her help! Love TurboTax and love Tiana's Service. 10/10.
Date published: 2023-03-11
Rated 5 out of 5 by from LOVE LOVE LOVE IT HAS BECOME A FAMILY TRADITION. MY TEENAGE DAUGHTERS HAVE NOW BEGUN TO DO THEIR OWN TAXWS DUE TO THE EASE OF THIS PRODUCT AND THE PROCESS.
Date published: 2023-03-11
Rated 5 out of 5 by from Awesome job! Very smooth and explained everything very well. Made me feel very comfortable with the experience.
Date published: 2023-03-11
Rated 1 out of 5 by from Inefficiency Why would I give you my financial log ins and then allow you to "share" it with your "partners" when you cant even fill in simple line items. Terrible program. Will have a person do it next year. I shouldn't even have to do this. I am keeping you in business for something the government already knows but you pay to make me do this. would not recommend.
Date published: 2023-03-11
Rated 4 out of 5 by from Easy to use Easy to use. Just guides me through alllows me to review and make corrections as needed during the process.
Date published: 2023-03-11
Rated 5 out of 5 by from I have using Turbo Tax for over ten years It is awesome. I first started using Turbo Tax over ten years ago. Every year I had to pay but Turbo Tax Always got me a refund.
Date published: 2023-03-11
Rated 1 out of 5 by from text to small, download from broker did not work. The text on the help was so small I could not read. I tried to download forms from banks and brokers and it would error out. I've used turbotax before and this version is terrible.
Date published: 2023-03-11
Rated 4 out of 5 by from Needs to have inspirational and relaxing quotes... Just a suggestion, having inspirational quotes or relaxing statements, would help us become less crossed eyed during tax season. Pretty easy to use, just remember to breath and take it slow!
Date published: 2023-03-11
Rated 2 out of 5 by from Overpriced and underperforming I have used TurboTax for over ten years. It should be easier to use now than 10 years ago. It is not. The transfer of federal to state data creates inaccuracy that require manual bypasses to fix. As a loyal 10 yr customer I would expect a discount of some type - nope.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6787
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is convent and awesome! Sandy was very knowledgeable and likable, made for a easier experience. I started on a date before the date the discount expert advisor ended, but because of death in the family, wasn't able to log back in until days later. Would have been nice to get that discount anyway for starting before hand.
Date published: 2023-03-11
Rated 5 out of 5 by from Tiana was a gem! I was so sad to see that it would take $129 for the deluxe version because I needed to repay for not having healthcare coverage for 6 months out of the year. Yikes. Something so simple, yet so pricey. The price to submit the states income tax was $128 so I was appalled. LUCKILY, Tiana here made my day! Little did she know I also cancelled prior with another tax preparer because of all these fees and such. She was able to discount the federal tax fee and so even though I had to pay for the whopping state taxes fee, I was at least relieved to get a discount. Super happy about this and her help! Love TurboTax and love Tiana's Service. 10/10.
Date published: 2023-03-11
Rated 5 out of 5 by from LOVE LOVE LOVE IT HAS BECOME A FAMILY TRADITION. MY TEENAGE DAUGHTERS HAVE NOW BEGUN TO DO THEIR OWN TAXWS DUE TO THE EASE OF THIS PRODUCT AND THE PROCESS.
Date published: 2023-03-11
Rated 5 out of 5 by from Awesome job! Very smooth and explained everything very well. Made me feel very comfortable with the experience.
Date published: 2023-03-11
Rated 1 out of 5 by from Inefficiency Why would I give you my financial log ins and then allow you to "share" it with your "partners" when you cant even fill in simple line items. Terrible program. Will have a person do it next year. I shouldn't even have to do this. I am keeping you in business for something the government already knows but you pay to make me do this. would not recommend.
Date published: 2023-03-11
Rated 4 out of 5 by from Easy to use Easy to use. Just guides me through alllows me to review and make corrections as needed during the process.
Date published: 2023-03-11
Rated 5 out of 5 by from I have using Turbo Tax for over ten years It is awesome. I first started using Turbo Tax over ten years ago. Every year I had to pay but Turbo Tax Always got me a refund.
Date published: 2023-03-11
Rated 1 out of 5 by from text to small, download from broker did not work. The text on the help was so small I could not read. I tried to download forms from banks and brokers and it would error out. I've used turbotax before and this version is terrible.
Date published: 2023-03-11
Rated 4 out of 5 by from Needs to have inspirational and relaxing quotes... Just a suggestion, having inspirational quotes or relaxing statements, would help us become less crossed eyed during tax season. Pretty easy to use, just remember to breath and take it slow!
Date published: 2023-03-11
Rated 2 out of 5 by from Overpriced and underperforming I have used TurboTax for over ten years. It should be easier to use now than 10 years ago. It is not. The transfer of federal to state data creates inaccuracy that require manual bypasses to fix. As a loyal 10 yr customer I would expect a discount of some type - nope.
Date published: 2023-03-11
All TurboTax® Offerings Reviews - Page 6787