TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from 15 Years of Filing and Only One Issue TurboTax is awesome. I only have issue and that is that the Desktop Version has an unfortunate behavior that is prompts you to upgrade the software and for the last few years, doing so will overwrite all of the work you have done to that point. That really needs to be addressed. Thanks!
Date published: 2023-03-12
Rated 5 out of 5 by from Great Live Experience I had a question about how to incorporate information from last year's taxes and was called within 1 minute on a Saturday late afternoon! Very knowledgable tax professional on the line. Great first experience with Live, will use them again next year.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax is so easy and quick It was easy peasy, fresh and squeezy I love using it. Thanks so much
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax is awesome Great assistant. Great help, Great platform. Happy with the service.
Date published: 2023-03-12
Rated 4 out of 5 by from Pretty Good for Simple Returns In my experience, it is pretty easy to do this on your own, if you have a simple return: Income from W-2, income from bank interest, a few stocks. The reason I don't give it 5 stars is because, even with such a simple return, TurboTax asks some questions that are not entirely clear and might even make some assumptions. For example, my employer put money into my HSA, which was not reported on my W-2. In order for me to get that info onto my return, I had to respond "yes" to a question that was really a "no." This was true for removing an item from the prior year, as well: The prior year I had a K-1, but not this year. Because I had selected "no" about this info, TurboTax put it on my tax return, which I did not see until I reviewed my return at one click away from submitting it. The only way to remove that information was to go through the K-1 questions and to answer "yes" to a question where the answer was really "no." Lastly, TurboTax asks me about three times if I'm sure I do not want to file a Florida State Income Tax return -- Florida does not even have an individual income tax!!! These counter-intuitive processes make me question the "Intuit" name. All the above still cost me about 5 hours of time and $120. Is that cheaper and more time-efficient than me going to H&R Block? I don't know. I did pay for the ID Theft insurance. Maybe that was unnecessary, but having someone else take care of that for me for free plus all the money I might lose being reimbursed seemed like a good deal -- of course, you have to trust that the private company they use will actually keep your info safe!
Date published: 2023-03-12
Rated 4 out of 5 by from Good but uneasy on a few items It is great that turbo tax connects to other apps to collect finance info, but be sure to verify. Overall easy and fast expereince.
Date published: 2023-03-12
Rated 5 out of 5 by from Great app Made everything so easy. I loved it. Easy to understand
Date published: 2023-03-12
Rated 3 out of 5 by from Expensive Good experience, convenient, but expensive services
Date published: 2023-03-12
Rated 1 out of 5 by from You Should Be Ashamed This product is not useable. It kept wanting to fill in all the stuff from my movie production company. Trouble is I don't have one. I could not transmit my return because it was not filled out complete. Can't give info I don't have. This is the last time I will use this product. Also, could not use transfer from QuickBooks because I have 2019 version. Goodbye and good riddance to TurbiTax and Intuit!!
Date published: 2023-03-12
Rated 5 out of 5 by from First time using Premium Super helpful to have someone navigate this for me. I sold property for the first time last year and moved, reassuring to have an expert make sure everything is done accurately.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6768
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from 15 Years of Filing and Only One Issue TurboTax is awesome. I only have issue and that is that the Desktop Version has an unfortunate behavior that is prompts you to upgrade the software and for the last few years, doing so will overwrite all of the work you have done to that point. That really needs to be addressed. Thanks!
Date published: 2023-03-12
Rated 5 out of 5 by from Great Live Experience I had a question about how to incorporate information from last year's taxes and was called within 1 minute on a Saturday late afternoon! Very knowledgable tax professional on the line. Great first experience with Live, will use them again next year.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax is so easy and quick It was easy peasy, fresh and squeezy I love using it. Thanks so much
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax is awesome Great assistant. Great help, Great platform. Happy with the service.
Date published: 2023-03-12
Rated 4 out of 5 by from Pretty Good for Simple Returns In my experience, it is pretty easy to do this on your own, if you have a simple return: Income from W-2, income from bank interest, a few stocks. The reason I don't give it 5 stars is because, even with such a simple return, TurboTax asks some questions that are not entirely clear and might even make some assumptions. For example, my employer put money into my HSA, which was not reported on my W-2. In order for me to get that info onto my return, I had to respond "yes" to a question that was really a "no." This was true for removing an item from the prior year, as well: The prior year I had a K-1, but not this year. Because I had selected "no" about this info, TurboTax put it on my tax return, which I did not see until I reviewed my return at one click away from submitting it. The only way to remove that information was to go through the K-1 questions and to answer "yes" to a question where the answer was really "no." Lastly, TurboTax asks me about three times if I'm sure I do not want to file a Florida State Income Tax return -- Florida does not even have an individual income tax!!! These counter-intuitive processes make me question the "Intuit" name. All the above still cost me about 5 hours of time and $120. Is that cheaper and more time-efficient than me going to H&R Block? I don't know. I did pay for the ID Theft insurance. Maybe that was unnecessary, but having someone else take care of that for me for free plus all the money I might lose being reimbursed seemed like a good deal -- of course, you have to trust that the private company they use will actually keep your info safe!
Date published: 2023-03-12
Rated 4 out of 5 by from Good but uneasy on a few items It is great that turbo tax connects to other apps to collect finance info, but be sure to verify. Overall easy and fast expereince.
Date published: 2023-03-12
Rated 5 out of 5 by from Great app Made everything so easy. I loved it. Easy to understand
Date published: 2023-03-12
Rated 3 out of 5 by from Expensive Good experience, convenient, but expensive services
Date published: 2023-03-12
Rated 1 out of 5 by from You Should Be Ashamed This product is not useable. It kept wanting to fill in all the stuff from my movie production company. Trouble is I don't have one. I could not transmit my return because it was not filled out complete. Can't give info I don't have. This is the last time I will use this product. Also, could not use transfer from QuickBooks because I have 2019 version. Goodbye and good riddance to TurbiTax and Intuit!!
Date published: 2023-03-12
Rated 5 out of 5 by from First time using Premium Super helpful to have someone navigate this for me. I sold property for the first time last year and moved, reassuring to have an expert make sure everything is done accurately.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6768