TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from A lot of patience and guidance Great first experience. Great help. Seemed patient and understanding. Good guidance to find the documents needed.
Date published: 2023-03-12
Rated 1 out of 5 by from Turbotax has become too complicated turbotax unofficial helper complicated the turbotax form so much that I had to reconstruct the whole thing and spend a lot of wasted time. All because I couldn't put my mortgage interest in the required "deductions" spot. Home ownership and mortgage features section very poorly written
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is awesome . Love them they stand behind you
Date published: 2023-03-12
Rated 5 out of 5 by from Very easy to use! Includes helpful information. Easy to apply information and ask questions if needed! I got stuck on one area, I received a quick phone call for help and did not have to wait long.
Date published: 2023-03-12
Rated 5 out of 5 by from Fastest filing ever! Turbo Tax has always made it easy to prepare your taxes yourself. However, in the past it would take hours. The newest version is super fast, intuitive, and intelligently imports your information to save you a huge amount of wasted time entering info!
Date published: 2023-03-12
Rated 3 out of 5 by from What is the problem with your checkout flow? I do my taxes. I get to the VERY VERY END, and then it's a twisty maze of "how many fees can we charge you?" "how many times will you have to get up to get YET ANOTHER piece of identification?" Basically i end up screaming at the computer because I'm literally ONE STEP from actually filing my taxes and Intuit wants to get ANOTHER $100 out of me. NO. Just NO. Get a real UX designer, PLEASE, and redesign the checkout flow. But DO NOT make me go through this idiotic checkout process again. 3 stars (5 for general competence and -2 for the rigamarole described above.)
Date published: 2023-03-12
Rated 5 out of 5 by from Great Stuff My tax expert, Mike, was fantastic. Excellent communication skills, prompt completion of my taxes, professional, and efficient.
Date published: 2023-03-12
Rated 4 out of 5 by from Turbo tax is great but costly I have used Turbo tax for years to file my taxes, but this year the cost of way alot more than I have ever paid
Date published: 2023-03-12
Rated 5 out of 5 by from User Friendly So far so good, straight forward and helpful. We will see how long the return takes, if accurate, etc. Have used many years in the passed with great success. Thanks Turbo Tax.
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax simply simple 8 years and always no issues and easy to file. Full of useful information, clear and precise.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6751
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from A lot of patience and guidance Great first experience. Great help. Seemed patient and understanding. Good guidance to find the documents needed.
Date published: 2023-03-12
Rated 1 out of 5 by from Turbotax has become too complicated turbotax unofficial helper complicated the turbotax form so much that I had to reconstruct the whole thing and spend a lot of wasted time. All because I couldn't put my mortgage interest in the required "deductions" spot. Home ownership and mortgage features section very poorly written
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo tax is awesome Turbo tax is awesome . Love them they stand behind you
Date published: 2023-03-12
Rated 5 out of 5 by from Very easy to use! Includes helpful information. Easy to apply information and ask questions if needed! I got stuck on one area, I received a quick phone call for help and did not have to wait long.
Date published: 2023-03-12
Rated 5 out of 5 by from Fastest filing ever! Turbo Tax has always made it easy to prepare your taxes yourself. However, in the past it would take hours. The newest version is super fast, intuitive, and intelligently imports your information to save you a huge amount of wasted time entering info!
Date published: 2023-03-12
Rated 3 out of 5 by from What is the problem with your checkout flow? I do my taxes. I get to the VERY VERY END, and then it's a twisty maze of "how many fees can we charge you?" "how many times will you have to get up to get YET ANOTHER piece of identification?" Basically i end up screaming at the computer because I'm literally ONE STEP from actually filing my taxes and Intuit wants to get ANOTHER $100 out of me. NO. Just NO. Get a real UX designer, PLEASE, and redesign the checkout flow. But DO NOT make me go through this idiotic checkout process again. 3 stars (5 for general competence and -2 for the rigamarole described above.)
Date published: 2023-03-12
Rated 5 out of 5 by from Great Stuff My tax expert, Mike, was fantastic. Excellent communication skills, prompt completion of my taxes, professional, and efficient.
Date published: 2023-03-12
Rated 4 out of 5 by from Turbo tax is great but costly I have used Turbo tax for years to file my taxes, but this year the cost of way alot more than I have ever paid
Date published: 2023-03-12
Rated 5 out of 5 by from User Friendly So far so good, straight forward and helpful. We will see how long the return takes, if accurate, etc. Have used many years in the passed with great success. Thanks Turbo Tax.
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax simply simple 8 years and always no issues and easy to file. Full of useful information, clear and precise.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6751