TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from Turbo Tax Business 2021 Turbo Tax Business 2021 would not automatically save my business tax return. I have never had issues before. Not sure what the glitch is.
Date published: 2023-03-12
Rated 2 out of 5 by from Not so helpful Had problems with the form import process (had to delete the initial import and eventually hand enter some of the date) Had LOTS of problems with the 1099-OID portion of the return (UI is flat out awful, making it extremely difficult to see what the import process has done) Also had a question about my capital gains and losses where I could not understand how TurboTax arrived at the capital loss number it did. After two phone calls with support and close to 2 hours of time, it was still unclear how the number I saw was arrived at. Only after I paid for the product and was able to see the supporting forms could I (quickly) understand things. Allowing support personnel to be able to see underlying forms in the return would have saved me and support personnel a ton of time and effort. Think I may need to look into using a different tax preparation product next year since this was a very underwhelming experience for the amount of time/effort/money spent
Date published: 2023-03-12
Rated 5 out of 5 by from love love T.T. easy way to do your taxes from home. simple steps , simple to understand and simple way to follow instructions ..
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is easy & convenient to use Easy to understand, especially when it comes to documents needed and filing.
Date published: 2023-03-12
Rated 5 out of 5 by from TURBO TAX IS AWESOME TURBO TAX IS GREAT MADE MY FILING VERY EASY AND HELPED ME STEP BY STEP
Date published: 2023-03-12
Rated 5 out of 5 by from Excellent product Turbo Tax is an easy step by step software that allows you to prepare your taxes easier
Date published: 2023-03-12
Rated 5 out of 5 by from Im introverted This was awesome for someone who doesnt like to deal with people i got a lot of money back and spoke to nobody !
Date published: 2023-03-12
Rated 3 out of 5 by from TurboTax works but it is cumbersom and I had probl TurboTax works but it is cumbersom and I had problems printing file. I was told to visit IRS website
Date published: 2023-03-12
Rated 1 out of 5 by from cost a lot to do nothing It to expensive for me doing all the work. IT is ridiculous it cost over $260. IT deceiving when you first go on saying its $59
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax provides assurance for me I had to look up information, sign out, come back, input, through the patience and knowledge of a couple of tax experts at TurboTax. Most notably Artensia helped me finish and file. She is an excellent tax expert. She stuck with me and resolved all questions that I had. She was very helpful. I had confidence in the whole overall process.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6728
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbo Tax Business 2021 Turbo Tax Business 2021 would not automatically save my business tax return. I have never had issues before. Not sure what the glitch is.
Date published: 2023-03-12
Rated 2 out of 5 by from Not so helpful Had problems with the form import process (had to delete the initial import and eventually hand enter some of the date) Had LOTS of problems with the 1099-OID portion of the return (UI is flat out awful, making it extremely difficult to see what the import process has done) Also had a question about my capital gains and losses where I could not understand how TurboTax arrived at the capital loss number it did. After two phone calls with support and close to 2 hours of time, it was still unclear how the number I saw was arrived at. Only after I paid for the product and was able to see the supporting forms could I (quickly) understand things. Allowing support personnel to be able to see underlying forms in the return would have saved me and support personnel a ton of time and effort. Think I may need to look into using a different tax preparation product next year since this was a very underwhelming experience for the amount of time/effort/money spent
Date published: 2023-03-12
Rated 5 out of 5 by from love love T.T. easy way to do your taxes from home. simple steps , simple to understand and simple way to follow instructions ..
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is easy & convenient to use Easy to understand, especially when it comes to documents needed and filing.
Date published: 2023-03-12
Rated 5 out of 5 by from TURBO TAX IS AWESOME TURBO TAX IS GREAT MADE MY FILING VERY EASY AND HELPED ME STEP BY STEP
Date published: 2023-03-12
Rated 5 out of 5 by from Excellent product Turbo Tax is an easy step by step software that allows you to prepare your taxes easier
Date published: 2023-03-12
Rated 5 out of 5 by from Im introverted This was awesome for someone who doesnt like to deal with people i got a lot of money back and spoke to nobody !
Date published: 2023-03-12
Rated 3 out of 5 by from TurboTax works but it is cumbersom and I had probl TurboTax works but it is cumbersom and I had problems printing file. I was told to visit IRS website
Date published: 2023-03-12
Rated 1 out of 5 by from cost a lot to do nothing It to expensive for me doing all the work. IT is ridiculous it cost over $260. IT deceiving when you first go on saying its $59
Date published: 2023-03-12
Rated 5 out of 5 by from TurboTax provides assurance for me I had to look up information, sign out, come back, input, through the patience and knowledge of a couple of tax experts at TurboTax. Most notably Artensia helped me finish and file. She is an excellent tax expert. She stuck with me and resolved all questions that I had. She was very helpful. I had confidence in the whole overall process.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6728