TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from TurboTax is great for basic taxes but overpriced. I have used TurbTax for the past 8 years and it tracks well. I did get audited last year though and now I owe the Fed a lot of extra money. Some of the questions TurboTax asks aren't clear and that's where I messed up. My only complaint about TurboTax is they are charging way too much. They are charging as much as an in-person tax preparer for something I'm doing myself online. Their "Live" tax experts don't even look at your return unless you ask, their algorithm checks your returns so to say your returns are live checked is sort of misleading.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is easy to use! My experience with Turbo Tax was good, but two things would have made it better. First, tell customers up front to use Chrome (or at least not Firefox). When I was on Firefox, after I paid, I wanted to review my forms, but the documents would not load after repeated attempts over two days. On Chrome, they loaded immediately. I wish I'd known. Also, I wish I'd known up front that the price had doubled since last year. That was a shock.
Date published: 2023-03-12
Rated 5 out of 5 by from TT Makes It Easy TT Home and Business makes filing taxes easy. We've been using it for over 20 years and have never had an issue.
Date published: 2023-03-12
Rated 2 out of 5 by from Good program, but needs fundamental fixes Pasting in a password into an account to download 1099R is disabled. Pasting my tough password is needed to enhance password security. Not allowing that puts my password at risk. Accessibility functionality is non-existent. No ability to zoom the text or enlarge ALL of the data/text on the screen from within the app. This is a gross oversight.
Date published: 2023-03-12
Rated 5 out of 5 by from Excellent TurboTax I was anxious and hesitant before seeking TurboTax full service premium, because I've heard and read about it for years but felt uncertain about how it would turn out. To my surprise, this is one of the best tax service experience I've ever had. Maria, the tax expert, was professional, knowledgeable, and patient, she effortlessly helped me navigate through my tax filing matters, I couldn't be happier. Next year I'll have TurboTax file my tax again. Many thanks to TurboTax and Maria.
Date published: 2023-03-12
Rated 1 out of 5 by from Expensive and misses information Expensive and misses information. Manual effort is not worth price.
Date published: 2023-03-12
Rated 2 out of 5 by from Marginal This is the second year in a row I am unable to file electronically due to an AGI Error. I enter the correct AGI and it still will not let me file electronically. This is a significant problem. If I can not file Federal electronically I also can not file State electronically. Trying to get a refund of fees from Turbo Tax is next to impossible.
Date published: 2023-03-12
Rated 5 out of 5 by from It was very resourceful All info was helpful, Very nice, very easy to use.
Date published: 2023-03-12
Rated 4 out of 5 by from Easy to maneuver. Good and easy to follow Instructions through out the experience.
Date published: 2023-03-12
Rated 5 out of 5 by from Very easy for us to file We had no problem to follow the step by step instructions
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6720
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax is great for basic taxes but overpriced. I have used TurbTax for the past 8 years and it tracks well. I did get audited last year though and now I owe the Fed a lot of extra money. Some of the questions TurboTax asks aren't clear and that's where I messed up. My only complaint about TurboTax is they are charging way too much. They are charging as much as an in-person tax preparer for something I'm doing myself online. Their "Live" tax experts don't even look at your return unless you ask, their algorithm checks your returns so to say your returns are live checked is sort of misleading.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is easy to use! My experience with Turbo Tax was good, but two things would have made it better. First, tell customers up front to use Chrome (or at least not Firefox). When I was on Firefox, after I paid, I wanted to review my forms, but the documents would not load after repeated attempts over two days. On Chrome, they loaded immediately. I wish I'd known. Also, I wish I'd known up front that the price had doubled since last year. That was a shock.
Date published: 2023-03-12
Rated 5 out of 5 by from TT Makes It Easy TT Home and Business makes filing taxes easy. We've been using it for over 20 years and have never had an issue.
Date published: 2023-03-12
Rated 2 out of 5 by from Good program, but needs fundamental fixes Pasting in a password into an account to download 1099R is disabled. Pasting my tough password is needed to enhance password security. Not allowing that puts my password at risk. Accessibility functionality is non-existent. No ability to zoom the text or enlarge ALL of the data/text on the screen from within the app. This is a gross oversight.
Date published: 2023-03-12
Rated 5 out of 5 by from Excellent TurboTax I was anxious and hesitant before seeking TurboTax full service premium, because I've heard and read about it for years but felt uncertain about how it would turn out. To my surprise, this is one of the best tax service experience I've ever had. Maria, the tax expert, was professional, knowledgeable, and patient, she effortlessly helped me navigate through my tax filing matters, I couldn't be happier. Next year I'll have TurboTax file my tax again. Many thanks to TurboTax and Maria.
Date published: 2023-03-12
Rated 1 out of 5 by from Expensive and misses information Expensive and misses information. Manual effort is not worth price.
Date published: 2023-03-12
Rated 2 out of 5 by from Marginal This is the second year in a row I am unable to file electronically due to an AGI Error. I enter the correct AGI and it still will not let me file electronically. This is a significant problem. If I can not file Federal electronically I also can not file State electronically. Trying to get a refund of fees from Turbo Tax is next to impossible.
Date published: 2023-03-12
Rated 5 out of 5 by from It was very resourceful All info was helpful, Very nice, very easy to use.
Date published: 2023-03-12
Rated 4 out of 5 by from Easy to maneuver. Good and easy to follow Instructions through out the experience.
Date published: 2023-03-12
Rated 5 out of 5 by from Very easy for us to file We had no problem to follow the step by step instructions
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6720