TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 4 out of 5 by
Duo23 from
TurboTax is great for basic taxes but overpriced.
I have used TurbTax for the past 8 years and it tracks well. I did get audited last year though and now I owe the Fed a lot of extra money. Some of the questions TurboTax asks aren't clear and that's where I messed up. My only complaint about TurboTax is they are charging way too much. They are charging as much as an in-person tax preparer for something I'm doing myself online. Their "Live" tax experts don't even look at your return unless you ask, their algorithm checks your returns so to say your returns are live checked is sort of misleading.
Date published: 2023-03-12
Rated 5 out of 5 by
J of Wellington from
Turbo Tax is easy to use!
My experience with Turbo Tax was good, but two things would have made it better. First, tell customers up front to use Chrome (or at least not Firefox). When I was on Firefox, after I paid, I wanted to review my forms, but the documents would not load after repeated attempts over two days. On Chrome, they loaded immediately. I wish I'd known. Also, I wish I'd known up front that the price had doubled since last year. That was a shock.
Date published: 2023-03-12
Rated 5 out of 5 by
MicheleMW from
TT Makes It Easy
TT Home and Business makes filing taxes easy. We've been using it for over 20 years and have never had an issue.
Date published: 2023-03-12
Rated 2 out of 5 by
Thunderchief from
Good program, but needs fundamental fixes
Pasting in a password into an account to download 1099R is disabled. Pasting my tough password is needed to enhance password security. Not allowing that puts my password at risk. Accessibility functionality is non-existent. No ability to zoom the text or enlarge ALL of the data/text on the screen from within the app. This is a gross oversight.
Date published: 2023-03-12
Rated 5 out of 5 by
Rosie201333 from
Excellent TurboTax
I was anxious and hesitant before seeking TurboTax full service premium, because I've heard and read about it for years but felt uncertain about how it would turn out. To my surprise, this is one of the best tax service experience I've ever had. Maria, the tax expert, was professional, knowledgeable, and patient, she effortlessly helped me navigate through my tax filing matters, I couldn't be happier. Next year I'll have TurboTax file my tax again. Many thanks to TurboTax and Maria.
Date published: 2023-03-12
Rated 1 out of 5 by
1 star turbo from
Expensive and misses information
Expensive and misses information. Manual effort is not worth price.
Date published: 2023-03-12
Rated 2 out of 5 by
Steven SH from
Marginal
This is the second year in a row I am unable to file electronically due to an AGI Error. I enter the correct AGI and it still will not let me file electronically. This is a significant problem. If I can not file Federal electronically I also can not file State electronically. Trying to get a refund of fees from Turbo Tax is next to impossible.
Date published: 2023-03-12
Rated 5 out of 5 by
Ale310 from
It was very resourceful
All info was helpful, Very nice, very easy to use.
Date published: 2023-03-12
Rated 4 out of 5 by
Billrme69 from
Easy to maneuver.
Good and easy to follow Instructions through out the experience.
Date published: 2023-03-12
Rated 5 out of 5 by
4nguyen from
Very easy for us to file
We had no problem to follow the step by step instructions
All TurboTax® Offerings Reviews - Page 6720
Date published: 2023-03-12
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 4 out of 5 by
Duo23 from
TurboTax is great for basic taxes but overpriced.
I have used TurbTax for the past 8 years and it tracks well. I did get audited last year though and now I owe the Fed a lot of extra money. Some of the questions TurboTax asks aren't clear and that's where I messed up. My only complaint about TurboTax is they are charging way too much. They are charging as much as an in-person tax preparer for something I'm doing myself online. Their "Live" tax experts don't even look at your return unless you ask, their algorithm checks your returns so to say your returns are live checked is sort of misleading.
Date published: 2023-03-12
Rated 5 out of 5 by
J of Wellington from
Turbo Tax is easy to use!
My experience with Turbo Tax was good, but two things would have made it better. First, tell customers up front to use Chrome (or at least not Firefox). When I was on Firefox, after I paid, I wanted to review my forms, but the documents would not load after repeated attempts over two days. On Chrome, they loaded immediately. I wish I'd known. Also, I wish I'd known up front that the price had doubled since last year. That was a shock.
Date published: 2023-03-12
Rated 5 out of 5 by
MicheleMW from
TT Makes It Easy
TT Home and Business makes filing taxes easy. We've been using it for over 20 years and have never had an issue.
Date published: 2023-03-12
Rated 2 out of 5 by
Thunderchief from
Good program, but needs fundamental fixes
Pasting in a password into an account to download 1099R is disabled. Pasting my tough password is needed to enhance password security. Not allowing that puts my password at risk. Accessibility functionality is non-existent. No ability to zoom the text or enlarge ALL of the data/text on the screen from within the app. This is a gross oversight.
Date published: 2023-03-12
Rated 5 out of 5 by
Rosie201333 from
Excellent TurboTax
I was anxious and hesitant before seeking TurboTax full service premium, because I've heard and read about it for years but felt uncertain about how it would turn out. To my surprise, this is one of the best tax service experience I've ever had. Maria, the tax expert, was professional, knowledgeable, and patient, she effortlessly helped me navigate through my tax filing matters, I couldn't be happier. Next year I'll have TurboTax file my tax again. Many thanks to TurboTax and Maria.
Date published: 2023-03-12
Rated 1 out of 5 by
1 star turbo from
Expensive and misses information
Expensive and misses information. Manual effort is not worth price.
Date published: 2023-03-12
Rated 2 out of 5 by
Steven SH from
Marginal
This is the second year in a row I am unable to file electronically due to an AGI Error. I enter the correct AGI and it still will not let me file electronically. This is a significant problem. If I can not file Federal electronically I also can not file State electronically. Trying to get a refund of fees from Turbo Tax is next to impossible.
Date published: 2023-03-12
Rated 5 out of 5 by
Ale310 from
It was very resourceful
All info was helpful, Very nice, very easy to use.
Date published: 2023-03-12
Rated 4 out of 5 by
Billrme69 from
Easy to maneuver.
Good and easy to follow Instructions through out the experience.
Date published: 2023-03-12
Rated 5 out of 5 by
4nguyen from
Very easy for us to file
We had no problem to follow the step by step instructions
All TurboTax® Offerings Reviews - Page 6720
Date published: 2023-03-12