TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from Technical issues made filing extremely burdensome. State W2s got stuck with additional blank rows with no instructions on how to remove. Filing took hours. Will not use again.
Date published: 2023-03-12
Rated 5 out of 5 by from Thankful for Turbo Tax I'm so thankful that Turbo Tax exists! I remember the days of pouring over tax forms and searching through instructions trying to make sure I didn't do anything wrong on my forms. Turbo Tax takes away so much stress.
Date published: 2023-03-12
Rated 5 out of 5 by from Fast, Efficient and Understandable I appreciate that as a return user, my information is immediately uploaded and all I have to do is update, delete or easily add new information. If I have a question, the embedded question mark icon helps thoroughly guide me to continuing with confidence throughout each section.
Date published: 2023-03-12
Rated 5 out of 5 by from Alright experience took a little long towards the end but eventually went through.
Date published: 2023-03-12
Rated 5 out of 5 by from love turbo tax It does get a little confusing when I keep getting to review when I know I completed the section, makes me second guess myself but in all it works out
Date published: 2023-03-12
Rated 5 out of 5 by from I feel confident using Turbo Tax Deluxe for filing I have been using Turbo Tax for years. Never had any issues with the software.
Date published: 2023-03-12
Rated 4 out of 5 by from Simple and fast Form imports could be handled better. Otherwise, simple and fast
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is excellent! I found Turbo Tax very helpful. My online assistant Donna was great. Made filing simple.
Date published: 2023-03-12
Rated 4 out of 5 by from When it works, it's great. This year I was filing two tax returns for different family members. Connection problems with the server turned the first attempt to purchase a state filing into a half-hour ordeal. Once completed, the second return filed smoothly.
Date published: 2023-03-12
Rated 3 out of 5 by from Great but error in the 8915F Ws was disturbing. turbo tax was a great as usual except that my returns were rejected due to an error on the 8915F worksheet - even as I had box D checked it added a zero ('0') in the first C box - this was caught when I filed my federal and state forms and was rejected - this SHOULD have been flagged in the FEDERAL review! this was rather embarrassing and now I hope my returns don't get flagged because of this error generated in the software - PLEASE catch this bug so others don't get rejected by the IRS software.. thank you
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6703
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Technical issues made filing extremely burdensome. State W2s got stuck with additional blank rows with no instructions on how to remove. Filing took hours. Will not use again.
Date published: 2023-03-12
Rated 5 out of 5 by from Thankful for Turbo Tax I'm so thankful that Turbo Tax exists! I remember the days of pouring over tax forms and searching through instructions trying to make sure I didn't do anything wrong on my forms. Turbo Tax takes away so much stress.
Date published: 2023-03-12
Rated 5 out of 5 by from Fast, Efficient and Understandable I appreciate that as a return user, my information is immediately uploaded and all I have to do is update, delete or easily add new information. If I have a question, the embedded question mark icon helps thoroughly guide me to continuing with confidence throughout each section.
Date published: 2023-03-12
Rated 5 out of 5 by from Alright experience took a little long towards the end but eventually went through.
Date published: 2023-03-12
Rated 5 out of 5 by from love turbo tax It does get a little confusing when I keep getting to review when I know I completed the section, makes me second guess myself but in all it works out
Date published: 2023-03-12
Rated 5 out of 5 by from I feel confident using Turbo Tax Deluxe for filing I have been using Turbo Tax for years. Never had any issues with the software.
Date published: 2023-03-12
Rated 4 out of 5 by from Simple and fast Form imports could be handled better. Otherwise, simple and fast
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is excellent! I found Turbo Tax very helpful. My online assistant Donna was great. Made filing simple.
Date published: 2023-03-12
Rated 4 out of 5 by from When it works, it's great. This year I was filing two tax returns for different family members. Connection problems with the server turned the first attempt to purchase a state filing into a half-hour ordeal. Once completed, the second return filed smoothly.
Date published: 2023-03-12
Rated 3 out of 5 by from Great but error in the 8915F Ws was disturbing. turbo tax was a great as usual except that my returns were rejected due to an error on the 8915F worksheet - even as I had box D checked it added a zero ('0') in the first C box - this was caught when I filed my federal and state forms and was rejected - this SHOULD have been flagged in the FEDERAL review! this was rather embarrassing and now I hope my returns don't get flagged because of this error generated in the software - PLEASE catch this bug so others don't get rejected by the IRS software.. thank you
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6703