TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from I love Turbo Tax TurboTax is great. It makes it easy for me to do my taxes for my family. With little kids at home I don't have hours to spend trying to fill out forms or go to an accountant. TurboTax makes it easier to get the biggest refund possible every year!
Date published: 2023-03-12
Rated 5 out of 5 by from Excellent Service TurboTax was very user-friendly and Kara helped me through each step.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is SUPER!! Great intuitive tool for filing tax information and details. Helps me every time I get stuck on something.
Date published: 2023-03-12
Rated 5 out of 5 by from You guys are awesome Great, easy, will use it again. Thank you so much!!
Date published: 2023-03-12
Rated 5 out of 5 by from easy, helpful love turbo tax great product east step by step instructions. love turbo tax
Date published: 2023-03-12
Rated 2 out of 5 by from Overpriced Makes things easy, but extremly overpriced. I know accountant that pay the same ammount.
Date published: 2023-03-12
Rated 1 out of 5 by from Upgraded me to premium which I did NOT need. Functionality was fine, however, at some point I’d declined the forced upgrade, therefore paid too much to process. This return did not need premium and was told by support there’s no way to correct this. Not happy.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is easy to use. The tax professionals that assisted me were very knowledgeable, helpful and friendly.
Date published: 2023-03-12
Rated 1 out of 5 by from Product Has Gone Downhill I have used turbo tax for more than 5 years. This is the first time I have walked away discouraged with the product. I had simple to answer questions that I could not get answered unless I agreed to pay $90 dollars extra. Since I didnt agree to the $90 support just hung up on me. I feel like turbo tax was making it more confusing to use this year on purpose to collect an extra $90 from folks. Very very disappointing. Then I e-filed and put in payment instructions for everything but after that was done it gave me forms to print with no instructions where to send them. The form says I owe Missouri State $127 but I put in my information to pay electronically and now I have no idea if I should follow the form which says to mail a check in for $127 or if it will be paid electronically as turbo tax indicated. On top of this the simple set of questions that generally accurately calculated my return was off by more than $3000 dollars at first until I had to go in and read up on tax rules to correct the mistake. I always in the past recommended the product to colleagues and friends but this was a disaster and I still dont know if it is done right. To say I am disappointed with the service (that I was charged $300 for) is a severe understatement.
Date published: 2023-03-12
Rated 3 out of 5 by from Easy to use but it is expensive I like how easy this program is to use but I wish there was a discount code offered.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6677
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I love Turbo Tax TurboTax is great. It makes it easy for me to do my taxes for my family. With little kids at home I don't have hours to spend trying to fill out forms or go to an accountant. TurboTax makes it easier to get the biggest refund possible every year!
Date published: 2023-03-12
Rated 5 out of 5 by from Excellent Service TurboTax was very user-friendly and Kara helped me through each step.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is SUPER!! Great intuitive tool for filing tax information and details. Helps me every time I get stuck on something.
Date published: 2023-03-12
Rated 5 out of 5 by from You guys are awesome Great, easy, will use it again. Thank you so much!!
Date published: 2023-03-12
Rated 5 out of 5 by from easy, helpful love turbo tax great product east step by step instructions. love turbo tax
Date published: 2023-03-12
Rated 2 out of 5 by from Overpriced Makes things easy, but extremly overpriced. I know accountant that pay the same ammount.
Date published: 2023-03-12
Rated 1 out of 5 by from Upgraded me to premium which I did NOT need. Functionality was fine, however, at some point I’d declined the forced upgrade, therefore paid too much to process. This return did not need premium and was told by support there’s no way to correct this. Not happy.
Date published: 2023-03-12
Rated 5 out of 5 by from Turbo Tax is easy to use. The tax professionals that assisted me were very knowledgeable, helpful and friendly.
Date published: 2023-03-12
Rated 1 out of 5 by from Product Has Gone Downhill I have used turbo tax for more than 5 years. This is the first time I have walked away discouraged with the product. I had simple to answer questions that I could not get answered unless I agreed to pay $90 dollars extra. Since I didnt agree to the $90 support just hung up on me. I feel like turbo tax was making it more confusing to use this year on purpose to collect an extra $90 from folks. Very very disappointing. Then I e-filed and put in payment instructions for everything but after that was done it gave me forms to print with no instructions where to send them. The form says I owe Missouri State $127 but I put in my information to pay electronically and now I have no idea if I should follow the form which says to mail a check in for $127 or if it will be paid electronically as turbo tax indicated. On top of this the simple set of questions that generally accurately calculated my return was off by more than $3000 dollars at first until I had to go in and read up on tax rules to correct the mistake. I always in the past recommended the product to colleagues and friends but this was a disaster and I still dont know if it is done right. To say I am disappointed with the service (that I was charged $300 for) is a severe understatement.
Date published: 2023-03-12
Rated 3 out of 5 by from Easy to use but it is expensive I like how easy this program is to use but I wish there was a discount code offered.
Date published: 2023-03-12
All TurboTax® Offerings Reviews - Page 6677