TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Ease of Use It was easy to use. The step by step guided pathway was incredible.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax made filing very easy Filing was easy with step-by-step helps and questions.
Date published: 2023-03-15
Rated 4 out of 5 by from Turbotax is wonderful It was a big pleasure for me using Turbotax this year to file my tax by myself, for the first time ,I don't have no complaint , the experience was wonderful and the experts was magnific,.
Date published: 2023-03-15
Rated 2 out of 5 by from Software Changes I have used TurboTax for years but the changes this year are not fair. I had to upgrade a level for a form that was standard in the deluxe level. And the upgrade charge to next level was double. Might be last year of using this software.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax is almost great Other than not providing online help on determining the professional activity codes for businesses you operate (had to go to Instructions for Schedule C), the software worked fine. What really bugs me is the extra fee TurboTax tries to charge for deducting the $25 fee for filling the state return. You can either use your credit card and pay nothing extra, or they will gladly deduct another $40 from your refund to take the $25 fee. Ridiculous!!
Date published: 2023-03-15
Rated 2 out of 5 by from Tired of it Prices just keep going up. Will look for other options next year before deciding whether to use again
Date published: 2023-03-15
Rated 5 out of 5 by from turbo Tax live is AMAZING! Barbara from Turbo Tax Live Full Service went above and beyond to get my full refund.
Date published: 2023-03-15
Rated 2 out of 5 by from Too expensive now it is super expensive now. Last year I pay way less than today. NOT Using it again
Date published: 2023-03-15
Rated 5 out of 5 by from Awesome Fast and easy great products easy refund thank you
Date published: 2023-03-15
Rated 2 out of 5 by from TurboTax Business 2022 - Poor Technical Support We've used TurboTax Business and Turbo Tax Home & Business for 20 years. This year I made a mistake entering the quantity of year end shares in our S-Corp in TurboTax Business 2022. As such, there was a difference between the start of the year quantity of shares and the end of the year quantity of shares on the K-1. I searched TurboTax Business 2022 for ways to correct the incorrect year end quantity to no avail. I searched TurboTax online community to no avail. I contacted TurboTax technical support. I spent 75 minutes on the phone, the majority of that time on hold with a service rep that didn't know how to change the end of the year share quantity. The service rep supervisor gave me the number for IRS Business line as the next level of tech support. It was extremely frustrating. I had to submit the return with the incorrect share information because I was out of time with the filing deadline of March 15.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6675
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Ease of Use It was easy to use. The step by step guided pathway was incredible.
Date published: 2023-03-15
Rated 5 out of 5 by from Turbo Tax made filing very easy Filing was easy with step-by-step helps and questions.
Date published: 2023-03-15
Rated 4 out of 5 by from Turbotax is wonderful It was a big pleasure for me using Turbotax this year to file my tax by myself, for the first time ,I don't have no complaint , the experience was wonderful and the experts was magnific,.
Date published: 2023-03-15
Rated 2 out of 5 by from Software Changes I have used TurboTax for years but the changes this year are not fair. I had to upgrade a level for a form that was standard in the deluxe level. And the upgrade charge to next level was double. Might be last year of using this software.
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax is almost great Other than not providing online help on determining the professional activity codes for businesses you operate (had to go to Instructions for Schedule C), the software worked fine. What really bugs me is the extra fee TurboTax tries to charge for deducting the $25 fee for filling the state return. You can either use your credit card and pay nothing extra, or they will gladly deduct another $40 from your refund to take the $25 fee. Ridiculous!!
Date published: 2023-03-15
Rated 2 out of 5 by from Tired of it Prices just keep going up. Will look for other options next year before deciding whether to use again
Date published: 2023-03-15
Rated 5 out of 5 by from turbo Tax live is AMAZING! Barbara from Turbo Tax Live Full Service went above and beyond to get my full refund.
Date published: 2023-03-15
Rated 2 out of 5 by from Too expensive now it is super expensive now. Last year I pay way less than today. NOT Using it again
Date published: 2023-03-15
Rated 5 out of 5 by from Awesome Fast and easy great products easy refund thank you
Date published: 2023-03-15
Rated 2 out of 5 by from TurboTax Business 2022 - Poor Technical Support We've used TurboTax Business and Turbo Tax Home & Business for 20 years. This year I made a mistake entering the quantity of year end shares in our S-Corp in TurboTax Business 2022. As such, there was a difference between the start of the year quantity of shares and the end of the year quantity of shares on the K-1. I searched TurboTax Business 2022 for ways to correct the incorrect year end quantity to no avail. I searched TurboTax online community to no avail. I contacted TurboTax technical support. I spent 75 minutes on the phone, the majority of that time on hold with a service rep that didn't know how to change the end of the year share quantity. The service rep supervisor gave me the number for IRS Business line as the next level of tech support. It was extremely frustrating. I had to submit the return with the incorrect share information because I was out of time with the filing deadline of March 15.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6675