TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from THANX TURBO TAX! Very positive experience. The software is user friendly and everything flows to the very end.
Date published: 2023-03-13
Rated 5 out of 5 by from Good on all accounts Very pleased with overall process. Ilene was great. Knowledgable, timely and on top of things.
Date published: 2023-03-13
Rated 5 out of 5 by from Anyone can do their taxes All the products make it easy. I filed LLC returns for both state and federal and I'm not an expert.
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax is easy to use Better than a tax preparer. I will use again next year.
Date published: 2023-03-13
Rated 5 out of 5 by from Amazing Excellent!! Very helpful, went very smoothly and was a quick process.
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax is serviceable I worked my way through the questions for what I think is a fairly straightforward return. However, I do have a few oddities including collecting on a mortgage from a house we sold and carry over credits from a solar system. I had to search a bit for where to input information on the mortgage (I feel the program should have identified this topic more clearly) and the solar carry forward credit was revealed after the page where I was trying to figure out how to reference the carry forward. Again, this should have been identified before I went flailing about just to find out the program had the information already entered from last year. In comparing taxes for this year and last it had a significant amount in "other credits" that was not identified as a carry-over credit from past AMT, again I had to look through forms to see what the credit pertained to.
Date published: 2023-03-13
Rated 5 out of 5 by from Clear and Concise This is the first time I have used on online tax tool. The directions were clear and concise and the option to learn more about various areas was extremely helpful!. I feel confident that my return is super accurate and complete.
Date published: 2023-03-13
Rated 2 out of 5 by from OK and overpriced service Overall it's an OK experience and worth 2.5 stars. Some errors when reading electronic W2 and 1099 forms which should not happen for a tax service for so many years. I have to double check everything before filing. Done everything in 1.5 hrs which is the only plus. Biggest drawback of TurboTax is the price. $119 fed+$59 state is already on the high end, charging $39 for direct deposit is just ridiculous.
Date published: 2023-03-13
Rated 5 out of 5 by from turbo tax is awesome service was amazing. janna was amazing and i would recommend this to anyone.
Date published: 2023-03-13
Rated 1 out of 5 by from Turbo Tax business in need of big improvements Turbo Tax business is only available on desktop and for PCs. This makes is SO HARD TO USE. PLEASE make this available online and more easily compatible with other turbo tax products.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6662
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from THANX TURBO TAX! Very positive experience. The software is user friendly and everything flows to the very end.
Date published: 2023-03-13
Rated 5 out of 5 by from Good on all accounts Very pleased with overall process. Ilene was great. Knowledgable, timely and on top of things.
Date published: 2023-03-13
Rated 5 out of 5 by from Anyone can do their taxes All the products make it easy. I filed LLC returns for both state and federal and I'm not an expert.
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax is easy to use Better than a tax preparer. I will use again next year.
Date published: 2023-03-13
Rated 5 out of 5 by from Amazing Excellent!! Very helpful, went very smoothly and was a quick process.
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax is serviceable I worked my way through the questions for what I think is a fairly straightforward return. However, I do have a few oddities including collecting on a mortgage from a house we sold and carry over credits from a solar system. I had to search a bit for where to input information on the mortgage (I feel the program should have identified this topic more clearly) and the solar carry forward credit was revealed after the page where I was trying to figure out how to reference the carry forward. Again, this should have been identified before I went flailing about just to find out the program had the information already entered from last year. In comparing taxes for this year and last it had a significant amount in "other credits" that was not identified as a carry-over credit from past AMT, again I had to look through forms to see what the credit pertained to.
Date published: 2023-03-13
Rated 5 out of 5 by from Clear and Concise This is the first time I have used on online tax tool. The directions were clear and concise and the option to learn more about various areas was extremely helpful!. I feel confident that my return is super accurate and complete.
Date published: 2023-03-13
Rated 2 out of 5 by from OK and overpriced service Overall it's an OK experience and worth 2.5 stars. Some errors when reading electronic W2 and 1099 forms which should not happen for a tax service for so many years. I have to double check everything before filing. Done everything in 1.5 hrs which is the only plus. Biggest drawback of TurboTax is the price. $119 fed+$59 state is already on the high end, charging $39 for direct deposit is just ridiculous.
Date published: 2023-03-13
Rated 5 out of 5 by from turbo tax is awesome service was amazing. janna was amazing and i would recommend this to anyone.
Date published: 2023-03-13
Rated 1 out of 5 by from Turbo Tax business in need of big improvements Turbo Tax business is only available on desktop and for PCs. This makes is SO HARD TO USE. PLEASE make this available online and more easily compatible with other turbo tax products.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6662