TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Reviews
Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.
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Rated 5 out of 5 by
SARA1983HB from
THANX TURBO TAX!
Very positive experience. The software is user friendly and everything flows to the very end.
Date published: 2023-03-13
Rated 5 out of 5 by
Texas_texas from
Good on all accounts
Very pleased with overall process. Ilene was great. Knowledgable, timely and on top of things.
Date published: 2023-03-13
Rated 5 out of 5 by
null from
Anyone can do their taxes
All the products make it easy. I filed LLC returns for both state and federal and I'm not an expert.
Date published: 2023-03-13
Rated 4 out of 5 by
9581rs from
Turbo Tax is easy to use
Better than a tax preparer. I will use again next year.
Date published: 2023-03-13
Rated 5 out of 5 by
Juliemar from
Amazing
Excellent!! Very helpful, went very smoothly and was a quick process.
Date published: 2023-03-13
Rated 4 out of 5 by
leonardes from
Turbo Tax is serviceable
I worked my way through the questions for what I think is a fairly straightforward return. However, I do have a few oddities including collecting on a mortgage from a house we sold and carry over credits from a solar system. I had to search a bit for where to input information on the mortgage (I feel the program should have identified this topic more clearly) and the solar carry forward credit was revealed after the page where I was trying to figure out how to reference the carry forward. Again, this should have been identified before I went flailing about just to find out the program had the information already entered from last year. In comparing taxes for this year and last it had a significant amount in "other credits" that was not identified as a carry-over credit from past AMT, again I had to look through forms to see what the credit pertained to.
Date published: 2023-03-13
Rated 5 out of 5 by
Rubijo from
Clear and Concise
This is the first time I have used on online tax tool. The directions were clear and concise and the option to learn more about various areas was extremely helpful!. I feel confident that my return is super accurate and complete.
Date published: 2023-03-13
Rated 2 out of 5 by
IrritableCato from
OK and overpriced service
Overall it's an OK experience and worth 2.5 stars. Some errors when reading electronic W2 and 1099 forms which should not happen for a tax service for so many years. I have to double check everything before filing. Done everything in 1.5 hrs which is the only plus. Biggest drawback of TurboTax is the price. $119 fed+$59 state is already on the high end, charging $39 for direct deposit is just ridiculous.
Date published: 2023-03-13
Rated 5 out of 5 by
ntchng from
turbo tax is awesome
service was amazing. janna was amazing and i would recommend this to anyone.
Date published: 2023-03-13
Rated 1 out of 5 by
fedup with turbotax busin from
Turbo Tax business in need of big improvements
Turbo Tax business is only available on desktop and for PCs. This makes is SO HARD TO USE. PLEASE make this available online and more easily compatible with other turbo tax products.
All TurboTax® Offerings Reviews - Page 6662
Date published: 2023-03-13
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
SARA1983HB from
THANX TURBO TAX!
Very positive experience. The software is user friendly and everything flows to the very end.
Date published: 2023-03-13
Rated 5 out of 5 by
Texas_texas from
Good on all accounts
Very pleased with overall process. Ilene was great. Knowledgable, timely and on top of things.
Date published: 2023-03-13
Rated 5 out of 5 by
null from
Anyone can do their taxes
All the products make it easy. I filed LLC returns for both state and federal and I'm not an expert.
Date published: 2023-03-13
Rated 4 out of 5 by
9581rs from
Turbo Tax is easy to use
Better than a tax preparer. I will use again next year.
Date published: 2023-03-13
Rated 5 out of 5 by
Juliemar from
Amazing
Excellent!! Very helpful, went very smoothly and was a quick process.
Date published: 2023-03-13
Rated 4 out of 5 by
leonardes from
Turbo Tax is serviceable
I worked my way through the questions for what I think is a fairly straightforward return. However, I do have a few oddities including collecting on a mortgage from a house we sold and carry over credits from a solar system. I had to search a bit for where to input information on the mortgage (I feel the program should have identified this topic more clearly) and the solar carry forward credit was revealed after the page where I was trying to figure out how to reference the carry forward. Again, this should have been identified before I went flailing about just to find out the program had the information already entered from last year. In comparing taxes for this year and last it had a significant amount in "other credits" that was not identified as a carry-over credit from past AMT, again I had to look through forms to see what the credit pertained to.
Date published: 2023-03-13
Rated 5 out of 5 by
Rubijo from
Clear and Concise
This is the first time I have used on online tax tool. The directions were clear and concise and the option to learn more about various areas was extremely helpful!. I feel confident that my return is super accurate and complete.
Date published: 2023-03-13
Rated 2 out of 5 by
IrritableCato from
OK and overpriced service
Overall it's an OK experience and worth 2.5 stars. Some errors when reading electronic W2 and 1099 forms which should not happen for a tax service for so many years. I have to double check everything before filing. Done everything in 1.5 hrs which is the only plus. Biggest drawback of TurboTax is the price. $119 fed+$59 state is already on the high end, charging $39 for direct deposit is just ridiculous.
Date published: 2023-03-13
Rated 5 out of 5 by
ntchng from
turbo tax is awesome
service was amazing. janna was amazing and i would recommend this to anyone.
Date published: 2023-03-13
Rated 1 out of 5 by
fedup with turbotax busin from
Turbo Tax business in need of big improvements
Turbo Tax business is only available on desktop and for PCs. This makes is SO HARD TO USE. PLEASE make this available online and more easily compatible with other turbo tax products.
All TurboTax® Offerings Reviews - Page 6662
Date published: 2023-03-13