TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 1 out of 5 by from What happened to free filing? I never complained about paying small fees to turbo tax for filing. But I just got charged $200 for them to process my returns this year. I'm lazy and don't want to figure what the heck happened to the free filing options. Leaving after 10+ years of filing with them.I will definitely be switching services next year.
Date published: 2023-03-13
Rated 3 out of 5 by from great tax software but on the pricey side great working tax software and easy to use. Cost more than its competitor's software
Date published: 2023-03-13
Rated 5 out of 5 by from Great! I like Turbo Tax because it is easy to use. I made a mistake and therefore had to amend. Easy as well.
Date published: 2023-03-13
Rated 5 out of 5 by from Awesome Love them! So fun and Easy and I will be using them next year.
Date published: 2023-03-13
Rated 4 out of 5 by from Lots of glitches this year Been using TurboTax for Business ten years now. Thare are always a few things it asks me to fill in after the review for errors. This year there were 39 though! and 38 of them were asking me to put a dollar amount for regular tax/AMT for assests that are not only old, but 20 years after purchase and have long been completely depreciated. Really time consuming and frustrating. And there were no "helps" to open to understand what/why it was asking for it. Speaking of the "helps" that you can click on to get more information, some are actually helpful, but many just restate the same thing again without giving definitions or explanations that could be helpful. I also feel that the QBI entries and explanations need improvement as they are quite skimpy and require that I do a lot of research on my own to understand what is being asked.
Date published: 2023-03-13
Rated 5 out of 5 by from Great Experience Again I have been using Turbo Tax for years. I remain a loyal customer because they have not let me down. Thanks so much!
Date published: 2023-03-13
Rated 2 out of 5 by from The instructions were inadequate I missed adding my IP pin and had to resubmit. That should not have happened. I also did not appreciate the added charge for adding one 1099-C form.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy to use Easy and fast. I've used TurboTax for the last several years.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy Experience It was a great experience with the help of the advisor as she was helpful to answer all questions and made me feel comfortable and confidant
Date published: 2023-03-13
Rated 5 out of 5 by from easy and afforable Turbo tax took me less than an hour and the lay out is very simple to work through.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6622
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from What happened to free filing? I never complained about paying small fees to turbo tax for filing. But I just got charged $200 for them to process my returns this year. I'm lazy and don't want to figure what the heck happened to the free filing options. Leaving after 10+ years of filing with them.I will definitely be switching services next year.
Date published: 2023-03-13
Rated 3 out of 5 by from great tax software but on the pricey side great working tax software and easy to use. Cost more than its competitor's software
Date published: 2023-03-13
Rated 5 out of 5 by from Great! I like Turbo Tax because it is easy to use. I made a mistake and therefore had to amend. Easy as well.
Date published: 2023-03-13
Rated 5 out of 5 by from Awesome Love them! So fun and Easy and I will be using them next year.
Date published: 2023-03-13
Rated 4 out of 5 by from Lots of glitches this year Been using TurboTax for Business ten years now. Thare are always a few things it asks me to fill in after the review for errors. This year there were 39 though! and 38 of them were asking me to put a dollar amount for regular tax/AMT for assests that are not only old, but 20 years after purchase and have long been completely depreciated. Really time consuming and frustrating. And there were no "helps" to open to understand what/why it was asking for it. Speaking of the "helps" that you can click on to get more information, some are actually helpful, but many just restate the same thing again without giving definitions or explanations that could be helpful. I also feel that the QBI entries and explanations need improvement as they are quite skimpy and require that I do a lot of research on my own to understand what is being asked.
Date published: 2023-03-13
Rated 5 out of 5 by from Great Experience Again I have been using Turbo Tax for years. I remain a loyal customer because they have not let me down. Thanks so much!
Date published: 2023-03-13
Rated 2 out of 5 by from The instructions were inadequate I missed adding my IP pin and had to resubmit. That should not have happened. I also did not appreciate the added charge for adding one 1099-C form.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy to use Easy and fast. I've used TurboTax for the last several years.
Date published: 2023-03-13
Rated 5 out of 5 by from Easy Experience It was a great experience with the help of the advisor as she was helpful to answer all questions and made me feel comfortable and confidant
Date published: 2023-03-13
Rated 5 out of 5 by from easy and afforable Turbo tax took me less than an hour and the lay out is very simple to work through.
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6622