TURBOTAX LIVE CUSTOMER REVIEWS

TurboTax Live Reviews

TurboTax Live connects you with live CPAs and EAs on demand, and gives you unlimited advice and guidance from real tax experts online.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Questions could be more probing, more intuitive. Using product as loaded (with previous years data on my hard drive), process just didn't seem to be as smooth and self-explanatory as it should be. I don't feel confident that the software did an accurate job at figuring out my total tax liability.
Date published: 2021-05-17
Rated 2 out of 5 by from it's expensive Overall it's fine. I have to pay $90 just to be able to access one particular form, which seems excessive.
Date published: 2021-05-17
Rated 4 out of 5 by from Worried I Would Owe Due to UI I collected nearly $20,000 from unemployment during the COVID-19 pandemic. I was scared *poop*less until I entered my information and seen my refund immediately updated to a positive number... TurboTax than helped me find some more deductions that significantly outweighed the small premium fee for TurboTax to do so. I received hundreds of extra dollars that I believe I would not have received from a place such as H&R Block. Thanks TurboTax!
Date published: 2021-05-17
Rated 4 out of 5 by from Switched from H&R Block to Turbo Tax I switched from H&R Block to Turbo Tax after buying a rental property. Learning the new language if you will, was a little frustrating. While the questions went into more depth than that with H&R Block and this is a good thing, I found it more difficult to navigate back to another section of my return. With Turbo Tax I felt a little uneasy that perhaps something was being missed by the format and menu system of Turbo Tax, advantage here goes to H&R block. I'm happy I switched I think, perhaps I would have been fine with H&R Block with a rental property, the only way I would know is to go back. While Turbo Tax is a good product, and comes out on top in reviews, for the extra price I paid for Turbo tax, I'm not sure the value was that much better. I will review again in a year and see if the second year with Turbo Tax is in any way more helpful than this year. Like but not in love at this point.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo saved me Helped me maximize my return thank you for your help
Date published: 2021-05-17
Rated 5 out of 5 by from Nice and easy!!! Nice and easy, will do it again next year and the year after
Date published: 2021-05-17
Rated 5 out of 5 by from Mandy was awesome and solved the problem in minute Mandy finally handled the problem finally in a few minutes
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software Have used Turbotax since it first became commercially available...Love it!
Date published: 2021-05-17
Rated 5 out of 5 by from turbotax is awesome! Very easy to navigate! Helped me all the way through.
Date published: 2021-05-17
Rated 5 out of 5 by from Tax Advisor Assistance Today for the first time I needed a live tax assistance and I must say that I had the opportunity to speak with Yvonne. She was very professional, courtesy, and patience with me to understand the problem I was having with the Turbo Tax Deluxe program I was using. Bottom line up front, Yvonne help me resolve my discrepancies with my mortgage interest in a satisfactory manner. I was "Well Please" with the final results. I will share that it save me over $400 in tax credits. Yes, I intends to be a returning customer next year.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 661
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Questions could be more probing, more intuitive. Using product as loaded (with previous years data on my hard drive), process just didn't seem to be as smooth and self-explanatory as it should be. I don't feel confident that the software did an accurate job at figuring out my total tax liability.
Date published: 2021-05-17
Rated 2 out of 5 by from it's expensive Overall it's fine. I have to pay $90 just to be able to access one particular form, which seems excessive.
Date published: 2021-05-17
Rated 4 out of 5 by from Worried I Would Owe Due to UI I collected nearly $20,000 from unemployment during the COVID-19 pandemic. I was scared *poop*less until I entered my information and seen my refund immediately updated to a positive number... TurboTax than helped me find some more deductions that significantly outweighed the small premium fee for TurboTax to do so. I received hundreds of extra dollars that I believe I would not have received from a place such as H&R Block. Thanks TurboTax!
Date published: 2021-05-17
Rated 4 out of 5 by from Switched from H&R Block to Turbo Tax I switched from H&R Block to Turbo Tax after buying a rental property. Learning the new language if you will, was a little frustrating. While the questions went into more depth than that with H&R Block and this is a good thing, I found it more difficult to navigate back to another section of my return. With Turbo Tax I felt a little uneasy that perhaps something was being missed by the format and menu system of Turbo Tax, advantage here goes to H&R block. I'm happy I switched I think, perhaps I would have been fine with H&R Block with a rental property, the only way I would know is to go back. While Turbo Tax is a good product, and comes out on top in reviews, for the extra price I paid for Turbo tax, I'm not sure the value was that much better. I will review again in a year and see if the second year with Turbo Tax is in any way more helpful than this year. Like but not in love at this point.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo saved me Helped me maximize my return thank you for your help
Date published: 2021-05-17
Rated 5 out of 5 by from Nice and easy!!! Nice and easy, will do it again next year and the year after
Date published: 2021-05-17
Rated 5 out of 5 by from Mandy was awesome and solved the problem in minute Mandy finally handled the problem finally in a few minutes
Date published: 2021-05-17
Rated 5 out of 5 by from Great Software Have used Turbotax since it first became commercially available...Love it!
Date published: 2021-05-17
Rated 5 out of 5 by from turbotax is awesome! Very easy to navigate! Helped me all the way through.
Date published: 2021-05-17
Rated 5 out of 5 by from Tax Advisor Assistance Today for the first time I needed a live tax assistance and I must say that I had the opportunity to speak with Yvonne. She was very professional, courtesy, and patience with me to understand the problem I was having with the Turbo Tax Deluxe program I was using. Bottom line up front, Yvonne help me resolve my discrepancies with my mortgage interest in a satisfactory manner. I was "Well Please" with the final results. I will share that it save me over $400 in tax credits. Yes, I intends to be a returning customer next year.
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 661